Commonly Available Job Positions at Pardee Service Experts Heating & Air Conditioning in Charleston Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, drives sales, and provides direction to all employees and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician communicates with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The individual filling the position also completes installation and service on indoor air quality equipment and accessories, as well, and has the qualifications to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, objections, and billing issues with the highest measure of courtesy and professionalism to solve customer concerns with a same-call resolution. The Customer Service Specialist is also held accountable for supporting day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also corresponds with the customer to ensure the customer is informed of scheduled appointments, respond to inquiries, and to help resolve concerns. The Dispatcher effectively plans and routes the most ideal technicians following established company procedures.