When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many individuals begin their search for an air conditioning repair company online. While you’re there, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when searching for an AC repair company. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Inquire if your neighborhood is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra cost. Diligently weigh your local alternatives before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inopportune times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to excellent craftsmanship and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience it needs to handle challenging HVAC breakdowns. Find out how many years the company has been in existence. Then, ask a specialist whether they have previously tackled the problem you need fixed. This kind of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any company. The HVAC repair company you select should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you find a company that offers competitive and fair prices. Be leery of companies that give low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most reputable companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and offer warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Charleston.