Tune-up Special

How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you have probably heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For complete instructions, go to their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to fix the issue and get it up and working again.

Signs of this problem include the following:
  • the thermostat being offline in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut down
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cable. If the unit has turned on during this time, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to complete charging. After about 60 minutes of charging, disconnect the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, please go to Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Pardee Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 843-410-6103 or schedule an appointment online. If your Nest Thermostat was not put in by Pardee Service Experts Heating & Air Conditioning, please contact Nest Support here.

Finally, do not let this incident panic you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you every day. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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