Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh community who told us about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, also known as brittle bone disease. She uses a wheelchair to move around and her house was not wheelchair accessible, mostly because of the size of the chair. When Jimmy became aware of the situation, he considered remodeling the Tracy family’s house to make it fully wheel-chair accessible. But because of the age of the home, it was going to be more work than he first thought. Not yet defeated, Jimmy opted to try converting the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy started contacting local contractors, including building supply companies, plumbers, and electricians and they all said they would be thrilled to help and give their services and supplies. He asked Service Experts of Raleigh for the heating and cooling portion of Kyla’s new apartment. Two of Service Experts residential sales consultants went over to ask more about the remodel and were amazed by how smart and sweet Kyla was and they determined they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling equipment for his daughter’s new apartment, but with the generosity of Lennox and RE Michel, the team at Service Experts was able to hand the Tracy family a bill that said:

“We are more than honored to present you with a complete heating and cooling system at no charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. The Tracy family is fundraising to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To read more or to contribute to the Tracy’s van, please go to their GoFundMe account.

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