Pardee Service Experts Reviews

"Did what was necessary"

"I felt like he did a very thorough job of inspecting our HVAC equipment. He also colored in an AC map for me so I knew what unit went to what rooms in the building."

"Technicians were friendly, knowledgeable, efficient, and courteous, and completed the work quicker than I had expected."

"They greeted me and got right to work. The were careful about the house, and efficient. They seemed knowledgeable. They answered my questions and gave information on what they were doing. When they noticed a problem, they told me right away and offered ways it could be resolved."

"The info given to me by the technician was much better than the other company I got an estimate from."

"Professional"

"Kevin took the time to explain what and why he was doing what he was doing."

"They were very good."

"Very courteous and pleasant."

"because the air condition is running and not turning off and on like it was doing on auto"

"Have always rated Pardee's highly for the last almost 37 years"

"Very professional and nice"

"Great service and our issue was resolved."

"Service Experts Techs have always done a great job taking care of our after hours HVAC issues, fast service."

"Great service all the way around."

"Technician was very thorough."

"They were very efficient and professional."

"Clarence Beich want above and beyond his duty. He stayed until the job was done ~12:30 am."

"WORK DONE WELL - ON SCHEDUYLE"

"Technician arrived on time, did his job and left."

"The two young men from Pardee were extremely polite and friendly, knew exactly what they were to repair and went right to work to find the Freon line and make the repair and cleaned up the area. Thank you!"

"Knowledgeable Professional Friendly Helpful"

"This company is a joke. My contractor is constantly calling and never received a callback about having work done. The air handler has had to have been moved three times. This company put the wrong air handler in. They have forgotten the wall thermostat three times. we were going to replace the entire house HVAC system through this company and since this edition and working with pardee, we will never return. This job cant be completed soon enough so that I never have to deal with you again. Completely unorganized, failure of communication, failure to call customers back, failure to follow plans. And when you finally do show up you dont even have the decency to alert me or my contractor of the day and time and I am sitting here home with a newborn infant. Shame on you and your horrible company"

"Ray was very conscientious to insure problem was repaired"

"When I called the after hours appointment my appointment was not scheduled the next day. Im glad I called to confirm during business hours."

"Clarence has been here to help before. He is both efficient and thorough."

"Technician was courteous and explained findings to my satisfaction"

"all is good"

"good job sticking to criteria for maintenance check"

"Clean and professional"

"quick honest service."

"Technicians were very courteous"

"Robert was very professional and knowledgeable. I had a lot of questions and he had all the answers."

"They arrived when they said they would. Did the job I needed. Cleaned up afterward. Finished in less time than estimated."

"Quick, professional and explained what they were going to do and provided a HVAC performance update before they left."

"Very professional and polite"

"Technician was thorough and informative. I am always pleased with Service Experts."

"Because the service and professionalism is always the same it never changes and there is no higher number than 10 to select"

"Kevin and Tony seem to work together very well. They were very pleasant and put me at ease while doing their job. They take their job seriously and it showed in their finished project."

"They were very professional"

"The team arrived on time did a through investigation of the dust problem - explained what they could do to alleviate the problem and explained the maintenance program."

"Our technician was very knowledgeable and friendly. He fixed our issues almost immediately. Hes super reliable and it was the best service Ive received!"

"Cause they came, answered phone, offered help"

"Representatives were extremely helpful, straight forward, and went the extra mile when they where here."

"DUSTIN EXPLAINED WHAT NEEDED TO BE DONE =TOLD ME HOW HE WOUL D DO THE JOB AND THEN DID IT DURING OUR SCHEDULED TIME SLOT."

"They were courteous and prompt and very knowledgeable about their business. Fast and easy installation"

"Kevin very polite and very professional."

"He was very professional, and used shoe coverings when he checked the Evaporator in the Attic."

"everything went down smoothly and on time."

"In May of this year Pardee preformed a PM on the HVAC unit. On June 17th I received a call from my tenant that the apartment below had water intrusion. After investigating it was determined that the drip drain was clogged and water was coming over the pan due to the float switch failure. I don't understand how the drain can clog and a float switch fail in such a short period of time."

"Disappointed with the price"

"Very professional, outline the problems with my air conditioner - easily understood,"

"Very informative and professional"

"Very courteous and fixed the problem"

"The 2 technicians were knowledgeable, friendly and willing to answer questions."

"Seemed truly concerned about our concerns and did not hold back about the poor condition of the new HVAC system due to intrusion of sheet rock and construction dust."

"Very knowledgeable very friendly"

"Shaun and Cody were exceptionally knowledgeable , friendly, efficient, and helpful."

"Although he was late showing up due to another job, Cody was personable, informative and professional. He did a great job!"

"Great service. Extremely quick response. Great after hours customer service."

"Excellent on time and professional service from tech"

"Very knowledgeable and did not try to oversell me on product."

"sales person was prompt and courteous when visiting for estimate."

"They came out quickly and we're very professional."

"The technician seemed to know what he was doing and completed the job in a timely manner."

"Professionalism"

"Outstanding job and providing information to improve my system."

"Danny was very thorough in explaining the issues with me. Rob stopped by as well. He was awesome and gave me some info on programs the company offers."

"Thorough and very professional."

"CODY WAS APOLOGETIC FOR THE PROBLEM CAUSED BY THE ORIGINAL INSTALLERS. HE WORKED QUICKLY AND TIRELESSLY UNTIL NEARLY 2AM TO STOP THE LEAK. HE WAS VERY THOROUGH IN PASSING NEEDED INFORMATION TO OTHERS AT SVC EXPERTS SO THERE WAS QUICK FOLLOW-UP."

"Good service and helpful technicians"

"The problem was not fixed only temporary resolution"

"Excellent service"

"He is a wonderful technician, always very thorough and explains things well."

"I didn't like a sales rep joining the technician. I knew he wanted to sell me something and I don't want to be told what to do. Save the sales pitch and I will call if I need service."

"He took his time, researched the problem, explained it to me, and fixed it."

"Tech was very nice and professional. Took time to explain everything to my husband who is a former HVAC tech himself."

"They were super friendly and knowledgeable."

"This is the second time we worked with Ken. His focus on customer service and expertise in the field is exemplary. I know I can trust him to do what is best for our unit and our home. He is an absolute pleasure to work with!"

"kevin is nice young man he knows his work and he get the job done quick and right"

"The service technician dealt with the problem promptly and provided a thorough explanation of the work that was done afterward"

"Dustin went out of his way to get the parts needed for the job. Very efficient."

"Professionals knew their job and did it"

"Timely arrival. Good personality and efficient tech."

"The guy was very nice. I cant rate him because he never followed up with a proposal. I wanted a quote on our addition and told him I was looking for a service co."

"Because Victor, our service Tech was on time, extremely courteous, totally knowledgeable and did a great job of analysis and fiix in a very professional way. He diagnosed and solved a problem that has had at least 4 other Tech's stumped."

"Technician was very polite and knowledgeable"

"Very quick response (less than an hour) and service performed quickly and to my satisfaction."

"Fixed the problem fast. Neat and tidy work."

"James and Cody did an excellent job locating a coil and scheduling the service. Both men were knowledgeable, friendly and apathetic of our situation."

"very knowledgeable with our issue &what should be done about it"

"Great service"

"On time, quick service, friendly and respectful of our home"

"Zack was very professional and apologized that the wrong part had been shipped by the manufacturer. Went back to the warehouse to get two portable window A/C units to keep us comfortable until the house unit is fixed"

"Kevin did a great job...very concientous."

"He explained what he was doing which I liked"

"Pardee's was the third plumber that I contacted in an emergency. (The first was not available and the second made an appointment but never showed up.) Dustin came over with very short notice, and solved all my plumbing problems. He was extremely professional."

"Ray is always friendly, very helpful and responsive to all of my questions/concerns."

"Tech try everything they could but didn't solve the problem"

"No shoe protection"

"Provided quality work in an expedient manner."

"Good service"

"All questions answered"

"The associates were very friendly and helpful!"

"The tech came on time and completed the work. He was friendly and professional."

"The technician didnt offer a lot of information about the eater heater. He was really nice though. When Im spending that much money though I prefer working with an adult who has experience and knowledge. I feel as though my time was wasted."

"RAY DID AN EXCELLENT JOB FIXING OUR AC."

"end result was great, but it took quite a long time for initial tech to "figure out" what was wrong at initial service call, did not have the part he thought he needed, returned the next day and another tech came with him, who subsequently determined that the initial tech was wrong. the part was not needed just new wiring."

"I identified 2 reasons for the appointment, one to give me an option on cooling my house, and two fixing the cover that has a hole. We talked about options but the hole isnt fixed and there wasnt any indication when it might be."

"Brian kept communicating with me to resolve the problem ASAP"

"Work was done fine, but they spent a great deal of my time trying to sell us a monthly plan. All I wanted was maintenance check and filter installation."

"Regarding the recent 6 month review of the system, Danny did a good job explaining things. Joseph Steen did a very good job describing the new system choices and recommendations to put in a new system and an tankless water heater."

"Clarence is always helpful, courteous and professional"

"Service rep for hvac was great. Had conversation with two others regarding tankless water heater and still waiting for response over a week later."

"Danny & KJ were very knowledgeable, friendly and informative."

"Good professional service"

"Curteous and efficient"

"Prompt response for the request we made for assistance."

"Ray came in and got right to work. He told my Husband what needed to be repaired."

"Thorough inspection, personable conversation, professional recommendations"

"Excellent and personable technician"

"Tech was on time very nice."

"Always on time, professional and address any issues or concerns I have."

"Great Service"

"Very prompt response. Technicians were professional, polite and informative."

"Kevin was friendly and knowledgeable. He performed my spring maintenance efficiently, yet took time to explain what he was doing. He was respectful of my home, and made me feeling reassured that things were working properly."

"Ken the tech, does a great job."

"He did a very thorough job!"

"Technician was very courteous, knowledgeable & thorough with his inspections."

"He was very professional and polite."

"David arrived as requested, worked on our system with a very professional attitude to maintain peak effency."

"Polite and worked efficiently"

"We were told about the performance service and all our questions were answered. Very prompt service."

"Very informative"

"Great professional team. Very satisfied and I would definitely recommend to others."

"Always professional and on time."

"Responsiveness on a Sunday and the tech was very efficient and courteous"

"The technician was friendly and accommodating."

"Very informative"

"Zach (a technician who has serviced my equipment several times) was able to answer many of my technical questions before I met with a sales person"

"They were professional, courteous, and clearly explained everything."

"Kevin explain what he was going to do for sinks and what i need to do in the very near future so i want have any more problems with my sinks i understand what he explkain to me and i enjoy talking with kevin he did a great job when ever i need work on any of my bathrooms i whould like for the company yo send kevin thanks again kevin."

"They were very professional, explained well their work, what was completed."

"Austin was on time an went right to work. He was very friendly and knew exactly what he was doing. Would love to have him come back for work at any time. He even went into the crawl space to check the insulation on our duct work."

"Very attentive and respectful"

"The technician showed up the same day I called and was very polite and wore shoe covers and a mask."

"Chris was such a nice Young man. Curtious and respectful. Hope I can have him for all of my calls. Thanks"

"This was a home sale hvac inspection. I was expecting a more official looking objective report than a few photos and a general narrative."

"Great! He did an amazing job, clean my air vent and replaced the filter, and even hosed off my AC outside unit when he was finished. Very nice work"

"Timely, efficient, professional"

"Came in saw the problem went right to it.Very pleasant person I felt very comfortable."

"Your company is not knowledgeable in fixing safe step walk in tubs."

"Found the "problem," fixed it, explained to us how things work so that we don't encounter it again. Willing and helpful (both of the gentlemen) to answer questions fully."

"Professional and on schedule."

"Very competent and knowledgeable"

"Very courteous and clean."

"when i called you you came out the same day !!"

"I called with a semi-emergency and someone was here within the hour. The tech was able to diagnose the problem and give options for a solution the same day."

"very satisfied with service"

"On time - Went out of his way to be helpful - excellent communication skills."

"AC was not working when he left, but, it was upstairs, and did not realize it until I went upstairs and found the temperature was 82 degrees and compressor was not running"

"Chris and his team performed in a knowledgeable, professional manner. They respected us as customers and took the time to explain answers to our questions. They examined our in house filters. I've been a Pardee customer for as long as I can remember."

"Very polite and found our problem and fixed it."

"The sales consultant was very friendly and professional. Answered my questions and provided me with my options."

"Efficient quality service"

"The service rep (Ken) is very thorough and professional."

"Although the technician was very competent I was disappointed that he did not have the equipment to unblock the obstruction in the drain line, Now I have a repaired drain line but it is still blocked."

"the technician was super"

"Felix did a great job connecting the PVC pipe to the meter and adding a manual shutoff switch that I can easily get to. He took the time to take care of the lawn and plants while digging the trench to put the pipe in. He made sure the pipe was sealed where it came into the crawl space and he used fool proof connectors that were easily to install and should give me years of service. He answered all my questions about the job and I appreciated that he made sure the pricing was very fair."

"Plumber explained everything"

"Zachary was very thorough and gave clear explanation of what was done and what I can have done in the future to prevent a problem with the compressor."

"Chris was very thorough in checking out my furnace and AC. He is very knowledgeable and nice."

"Dustin had a great attitude. He was professional, knowledgeable and polite. He explained what he was doing every step of the way. He took his time. He was very careful. He was thorough, comprehensive and efficient. You could tell this not his first rodeo. He went over all his work and explained everything. He educated me as to how a Tankless Water Heater works, and what I needed to know regarding future servicing. What an absolute pleasure it was to be in the company of someone who loves his work. Rare Bird! Pardee is blest to have him, and I would surely ask for him by name. Sincerely, Austin OMalley"

"Gave full and good info with knowledge"

"Your man "Brad" and his sales rep sidekick were "Up sell" all the way. My wife was home, I was not, that's a good thing.. Long story short, Please don't send these people to my home again...."

"Technicians were knowledgeable , friendly and professional they fixed my unit"

"Great Technician very knowledgeable"

"Kevin was very professional and explained in detail about what he was doing and why."

"The technician was nice, listened to our problem and fixed it."

"Courteous and prompt"

"Tech was awesome from start to finish!"

"Very friendly tech, showed up on time and answered any questions I had"

"Technician was courteous, complete checks in a timely manner, let you know what checks were being done."

"Listened to my problem and went right to it. Beyond that, the tech in training and Ray were excellent."

"VERY EFFICIENT"

"Technician on time; flushed tankless water heater at what seemed like a reasonable price."

"This gentleman came and serviced our HVAC and explained items I didnt understand."

"Excellent service"

"Ken was very thorough and helped us ward off any issues we may have with the system this summer. They accidently bumped or shifted something in our attic duct work. We heard a loud buzzing sound after they left. (It was loud enough we had to turn up the TV :-) We got another set of technicians out the next day who quickly fixed the minor issue. Otherwise I would have given them a 10."

"I personally feel I did not receive what I should have received. Tech did not clean / foam the units fins which are very dirty"

"Routind maintenance ken found my heat coils were on mode which i did call electric company my bill highest since 2013 .. ken the issue from maintenance november pardee not sure if it was UV light hook up but ken fix issue no charge"

"came on time, did there job asks questions about my water heater, went outside check my heating and air system checked up in the attic, I was pleased, they did a good job."

"Grant you that the existing unit was a package unit. But they came in removed the old unit, built a new platform, installed the new one and left no mess all in one day"

"The technicians were very courteous, professional took care in servicing my unit and washed down my unit. I was well pleased."

"Ken was very professional and courteous."

"Very professional and knowledgeable tech."

"Everything was explained thoroughly walking my through the entire problem solution."

"I didn''t have to pay for service that was a blessing"

"The service was very professional."

"Courteous efficient and helpful."

"Knowledgeble and Courteous"

"Very professional and knowledgeable,"

"This tech was the best I can remember having for our semi-annual service. (We've had Pardee service for at least 20 years.) He explained what was going on and did a great job."

"Technician arrived and changed our two filters. Very polite and fast."

"Rob explained our options, answered all our questions, updated us on installation, what equipment we were getting etc.. he explained everything to us and answered all our questions."

"The technician was very professional and knowledgeable. He resolved a problem we have been having. ."

"Still haven't resolved the filter issue. At the time we purchased the unit I told the sales rep. that I wanted a changeable filter system that I could change the filter every month. The techs left the annual filter in place instead. There is alot of dust in my area and once a year puts too much strain on the system. That is part of the reason my previous system failed. I asked the tech to bring this to your attention during his visit. I need to get this resolved please."

"Service Experts always does a great job for PRC."

"Very polite & knowledgable ... job done efficiently without any problems."

"Agent left without alerting me or reviewing their work. I was staying out of their way and masked and only knew they were gone when I saw their truck was gone from the driveway. The agent only spoke with me to try to sell me on a "needed option". I just bought an entirely new system. If it was needed, it should have been raised during that process."

"Great service, great communication, on time, courteous, great information"

"I asked you to reconnect both sinks. The technician did not reconnect the garbage disposal because he said it didn't work. The garbage disposal was working fine. The wiring to the garbage disposal switch is loose."

"I never give a 10."

"Did not know what to expect"

"Very courteous, and knowledgeable.."

"Keven explained everything he did in detail and made recommendations to alleviate future issues."

"Prompt, courteous service, excellent rates, timely repair/install, went above and beyond my expectations"

"Clarence was professional, courteous, informative and direct as he has always been with me."

"Knowledgeable, on time, answered questions, polite"

"No problem. Clean and quick. Came at the expected time frame."

"They did a great job -- checked out the system to work great in a professional and clean way."

"The tech that came this week did the best of anyone else, including the sales rep & installation guys & install managee that we've dealt with. The rest I would not go above a 3."

"I have been a customer of Pardees for over 40 years. Pardees service reps have always been professional and courteous over the years. Lindell has serviced my HVAC system the past few times. In my opinion, Lindell is the best service representative I have ever met. He always goes the extra mile to make sure my unit is operating well. I have never experienced a problem since Lindell has been servicing my HVAC. He definitely represents your company well."

"So appreciated your office staff for making my appt. The tech and his partner were wonderful. My son was here during the repair and said that they were so efficient and got right to the problem. Thanks so very much..."

"Great tech. that service my unit He had knows for he was doing and quick plus on time"

"Friendly, efficient, great service."

"David was very though, worked efficiently and a nice person."

"Came out quickly. Diagnosed problem and repaired in a very timely manner."

"Polite and efficient -- explained each step along the way what was to happen, why, and how it was to be addressed. When I pointed out something that had not been fully completed when Pardee installed the unit he took care of it with no problem."

"The pair of techs were professional and courteous."

"Maintenance man appeared to be a real expert. Very careful to do the job right. Pleasant personality."

"Answered questions and explained what he did"

"Technician was prompt, friendly, efficient, and did an excellent job."

"These two Techs were very good at their trade & very polite!"

"Very knowledgeable , personable and listened well."

"very thorough but not rushed -- took time to explain and answer questions"

"The techs came in and went right to work They were courteous and knew what to do"

"Way too many sales pitches every time a technician comes out for Blu light, duct work cleaning, blower cleaning, when there really isn't any need to do so. Anything to attempt to generate more revenue and hopefully playing upon a customers emotions with the dire warnings. Not good! There will always be a little mold when water has a chance to sit, a little dust in the ductwork, and debris on a fan motor blades. Also, technician when talking about the surge protector could not answer the Joules capacity , the clamping voltage, and response time of your surge protector. How do I know it is the proper size, or the best value for the price you charge, or whether I would be more satisfied with a different surge protector which for instance would have a faster response below 1 nanosecond (highly recommended by electricians for a surge protector for high end HVACs) I will do my own research and comparison and get back to you when I know what I want in regards to performance capability vs what you have to offer."

"Three people from Pardee showed up for a routine semiannual check! They didn't give me a good analysis of our HVAC system, but were more interested in selling me $6,000+ of a bunch of things."

"waited to see what problem showed up after you departed. Sure enough something went wrong about a week after the tech left. This is the third time in a row this has happened. Did not like the salesman trying to shove something down my throat I did not want."

"Since i had 2 projects done on the same day, i am not sure which project that is associated with this survey."

"Austin the young plumber was very professional and knowledgeable. Went above and beyond..built a new support for the water heater. Kept me informed during the entire job. Excellent attitude. Highly recommended!"

"Great customer service"

"Exceptional service"

"Josh was on time, professional and demonstrated uncommon patience in answering my questions and explaining what he did."

"They came in, were very friendly, very professional, did their job, explained everything to me and left."

"Your employees have always been knowledgeable and freindly. I recommend ya'll to all my freinds."

"no problem, efficient service"

"Techs are always friendly but still professional"

"Quick and super helpful in resolving the issue!"

"Very thorough and courteous. Always letting us know what they were doing."

"It was easy to make an appointment, and the girl that helped me was friendly. I was able to have someone come on a Saturday without paying extra. Dustin was very professional and thorough! We had a mysterious leak and he tried everything until we were able to replicate it. Nothing is ever straight forward when it comes to plumbing/leaks. Sometimes patience and thinking offer the best solutions."

"QUICK - EFFICIENT"

"It took so many hours to finally work. The first man was here about an hour before he gave up and called for help. 2 more men came. The temperature finally went down from 93 to 85 when they left at 8:40 p.m. The next morning, even though the temp required was 70, it registered 67. I called again and time was set for 4 to 6 p.m. FINALLY after lunch the temp went up to 70 so I called and cancelled the later call. The one man had told me he would come by Friday afternoon or Saturday to replace something on the outside unit that broke.. I assume he did so. I'm thankful there was no money due because of the "advantage" service I pay for."

"Respectful and efficient"

"Excellent"

"Tech was extremely knowledgeable and fixed issue quickly."

"Both the technician and the sales rep were professional and kind."

"Did a good job. Communicated well about what was happening."

"Thorough and friendly"

"Always pleasant and kind. Your techs are fantastic"

"Knowledgeable and helpful. Great personality and punctual."

"We have used Pardee for many years and have been very satisfied with your performance."

"Service Tech was personable and efficient."

"Quick response"

"Very professional and knowledgeable"

"Excellent service. Techs always explain everything completely."

"Good experience"

"The people that did the work were courteous and went to work changing everything. I was surprised they got done in the time they were there but there were always more help arriving. Finally they made a great effort to clean up everything from the unit to the door as they left. These were good people to work with."

"On time, professional, and personal. Have known both, particularly Clarence, a long time."

"Arrived on time, careful of the house, efficient, kept us informed, professional"

"Fixed quickly"

"Best Buy tech had messed up the installatio of the Nest. We were facing a night of no heat. When we called Pardee, they sent out Brad Frazee that day and he fixed the wiring within the hour."

"Efficient, helpful service"