Pardee Service Experts Heating & Air Conditioning Reviews

"Employee provided competent friendly service"

"Very open book as to what was to be done, what was found, why, what was to be done to repair."

"It would have been a 10 but unfortunately there was a vital part of the heating system that was never installed and we started noticing our HVAC system was running pretty much all the time and blowing cool air (not warm air). It turns out we were heating our house solely with the heating strips due to the installation error. Tech corrected the problem a few days ago and everything is perfect now. However, we are concerned that (a) our brand new system was working really, really hard for two solid months and we do not know if that will pose a safety or longevity issue, and (b) our electric bills for the past 2 months have been higher than they've ever been (over $300), so we feel strongly that we should have a 50% credit toward the last 2 months of our electric bill. Please have someone follow up with me directly about this. Thanks! David"

"Great technician, fast worker and good attitude"

"I first called for service on a Friday afternoon at 12:00 pm and spoke with someone at dispatch who arranged for an appointment between 4pm and 6 pm the same day. The tech would call while on their way. No one called and no one showed up. I called back Saturday and spoke with someone who advised that my info had been taken but no appointment made. We made a new appointment for the following Monday morning."

"Provided prompt service"

"Very courteous-answer all questions - did good in a timely manner ."

"Tech was very efficient and did his work in a timely fashion"

"Showed when expected. Appears to be a good job!"

"Technician was capable and done the work in a timely fashion"

"Timely and professional"

"very professional"

"Very professional and did their work cleaned up after themselves -- #6 The only problem we had is that no one from the office called us and told us they were coming out. It's a long drive out here if no one was at home"

"He was on time, pleasant, knowledgeable. No complaints whatso ever. :)"

"ERIC CAME IN - WAS PROFESSIONAL IN HIS WORK PERFORMANCE - WORKED QUICKLY AND EFFICIENTLY. I WAS VERY PLEASED WITH HIS SERVICE. A MANAGEMENT TYPE -- JAMES- ALSO VISITED AND TOLD ME ABOUT THE NEW SYSTEMS YOU WERE DEPLOYING - HE WAS ALSO VERY KNOWLEDGEABLE ON THIS SUBJECT."

"Excellent technician! Best plumber I have ever had!"

"Very professional, on time very well spoken"

"Very season Technician very respectful."

"David was professional and friendly"

"Steve Was very thorough and explained what he was going to do next and the best part he was on time"

"Very friendly and quick service. Gave me my options and let me decide what I wanted to do. Did not try to oversell any services."

"He did his job"

"Do you really need to send two technicians to do a routine maintenance check? Perhaps so when one of them is doing the work and the other is a door-to-door salesman. As a woman alone in the home, having two men there with high pressure tactics to SELL SELL SELL, I was very turned off by this approach. When a routine maintenance check never fails to find problems, you can't help but think that there is something fishy about the way to company operates."

"So far, so good... Your folks are on time and polite... service has been great.The people I talk with on the phone, are great. This could be a long relationship with you guys... Please, send me this survey again in say, 8 years.."

"Chris was here promptly, was very efficient and corrected the problem in a timely manner. He took precaution by wearing booties over his shoes to protect our hardwood floors."

"Showed up on time and did a detailed job and informed me on what he found. Very nice, professional employee."

"I was very satisfied. David came in and fixed our issue quickly and with a smile on his face. Customer service at its finest!"

"He was great and very informative"

"I'm very satisfy with the technician , very knowledgeable , answer all my question, no pressure at all. thank you."

"Fast service, polite technician"

"Explained what he was doing, answered some questions, knowledgable, courteous."

"Once again, we had an excellent service call. Everything was explained in great detail and Cris showed a genuine interest in our system."

"Kevin was awesome He fixed the issue quickly and was professional"

"Kevin was friendly, professional, and answered all our questions."

"they are finally trying to fix the issues have 1 out of 3 repairs done just need to schedule its sad been dealing with Pardee since 1987 and I never had such a hard time getting stuff done"

"Knowledgeable, thorough, nice"

"fast and quality service"

"Eric did an excellent job, a great tech"

"Zach showed up, told me who he was and where he was from, and went straight to work on the maintenance. He also explained to me everything he was doing as he moved around my store."

"Tom was Fantastic! So knowledgeable and very efficient and so nice!"

"He was very nice"

"Pardee always provides professional and friendly service."

"Fast, efficient and friendly service."

"Chris arrived on time. Performed fast and accurate assessment of our system."

"We have used Pardee I think for 15 years. We have always been happy with the service and the Technicians."

"He was very detailed and explained the problem and solution well."

"Chris was efficient, knowledgeable and courteous."

"The guy sat in our driveway for 20 minutes on his phone"

"Great job."

"Steve was extremely knowledgeable and professional. He was thorough with the inspection. At the end he went over all the details of his findings and took the time to answer any questions. We were impressed"

"the man was most polite and explained everything that was done"

"he was great"

"The technician was pleasant, fast and professional"

"Technician arrived on schedule and performed his services correctly in a timely manner."

"All personnel are friendly and helpful. I was especially glad to see this technician, Ray Gowans, again. He has serviced my unit before and is always great at answering questions and providing efficient service."

"Pardee has always provided friendly professional service."

"Tech was very pleasant and explained what he would be check before and results after."

"Quick and thorough check up and fix."

"Zack was very personable and helped with everything that needed to be done."

"David was great! Cleaned the units and gave me information on the status of my units."

"On time, thorough, communicative service tech. Necessary parts were in the service vehicle. Tech had good history of past service calls."

"Knowledgeable, professional"

"Very professional"

"On time, quick and efficient"

"They very professional and treated my homw with respect."

"He was very professional, he knew what was wrong from the start, he ordered the part that was needed within a day, and he came back and completed the job with out a doubt, and everything was explained to me prior and after the job was done."

"Chris is outstanding!"

"Took him an hour to get here for the first apt. of the day. Arrived at 9:00. Wanted to talk more than check the unit. Opened the attic but did not go above half way up on the steps. Don't know what he checked but was only there a few minutes. He said, "only two years old, it's fine". How do you know it's fine if you don't check it? He brought a plastic bottle that he took to the sink and filled with water and dripped it across the kitchen and front foyer. I have never had a technician bring a plastic jug and get water for the unit in the house . He stated on the notes I received that he checked the air filters. I don't know what else he misstated but the filters were filthy which I knew,as I had on my list to get new ones that afternoon. He never even opened them up to look at them. He was not at the outside unit long at all. He mostly wanted to talk about him self, my nice view and stood in the kitchen talking about little of relevance. He was loud and not professional. His "work" took about 12 minutes. I do not want him to return. Thank you for the chance to give feedback."

"Very polite, efficient and just a darned nice man."

"Steven very thorough and knowledgable"

"Zach is terrific. Pleasant, knowledgeable, and conscientious."

"More thorough than any tech that has been here during the last 9 years. Certainly the most knowledgeable!!"

"Courteous, efficient, professional"

"Very Courteous and explained the programs Pardee;s offered. Thanks"

"Quick and efficient."

"They provided an excellent service. They had issues taking the screws off the 2nd unit, but since it sounds fine they said it should be ok. We can follow up with that another time."

"The intermittent control problem with our heating system still exists. The system is operating perfectly right now, but it failed to operate several times since the technician left. The problem occurs during wet weather and keeps the heat from coming on when the thermostat demands it."

"Mr. Luke was very thorough."

"David was great. Received a call that he was on the way. Arrived on time. He was thorough and completed the inspections. Please send him the next time!"

"Thorough and quick"

"The service called prior to Zarchery arriving to let me know he was on his way. Zachery was friendly and took time to explain issues and answer questions."

"Joe was quick to do what was needed and knowledgeable to answer my questions."

"I am very dissatisfied with our sales situation and sales person, Rob Womack. We were told our cost would be $16,000ish and it was $22,000ish. We were told we would get a $1500 rebate (which factored into going with Pardee over another company) and we got a $125 rebate instead. We weren't told this was a lease. It's weird that SCE&G won't work with you on rebates. Is that because it's really a lease and is not really discussed during the sales pitch? The woman who we dealt with about our whole $125 rebate at Pardee was snarky when we called to inquire of the whereabouts of our rebate in September. She told us we got it in July, which we didn't. In her further investigation she noticed we had not cashed the said rebate and ended sending us another one. I will not recommend anyone purchase from Pardee because you are not upfront about cost and bamboozle people with rebates that do no exist. Finally, it's really weird that your "packet" to the customer is some Rent-A-Center piece of paper that has no end date for the final "lease" payment of the product. It's such a shame that the sales and phone follow up service sucks, because your product seems to be great so far. Not $22,000 great. I have regrets not going with another company. I feel like we got ripped off and could've gotten just as good of a product elsewhere. I will not recommend you to the other neighbors whose AC's are likely to break down over the next few months and years, unless of course they do not want the truth about the outcome. Some of the questions are based on the fact that I don't have a choice but to use Pardee because I'm in a contract."

"2 visits, problem not solved."

"My technician was fine, but your robocalls are very annoying! I scheduled my fall service call about 6 weeks ago. Yet I continued to get calls, texts and emails telling me to schedule the service call! I have voiced this complaint numerous times with the local customer service center and they always blame it on corporate! You need to correct this issue!"

"He was very good and show us pictures of future problem areas that may occur"

"The tech arrived in a timely fashion, got the job done and was efficient and pleasant."

"Because Clarence is good and has serviced our HVAC for years. I've been with Pardee forever and paid $16,000 for my current sys that Clarence installed."

"We told the woman who routed our call that we needed a new filter, because there was electrical popping occurring in our filter - a fire hazard. When the tech arrived, he didnt have any filters and left without replacing it. He said he would order them to be drop-shipped to us. Its been... what... a week now? No filters have arrived. Further, the filter is clogged, so we have been freezing the last three days. This is not top tier service."

"Steve and Sean were informative, knowledgeable, personable and thorough Both did fantastic and efficient work and fully explained everything"

"David was there within 1 hour of my phone call."

"Many years (50) of prompt responses and good results."

"I wish I'd gotten a call the day before reminding me if the 8am appointment. I was insure Pardee would keep the appointment."

"Efficient service without a lot of trying to sell me something."

"Very professional."

"The service was not completed. Another part had to be ordered plus the part that was there was bad."

"Eric showed up on time and was very professional. He communicated well and performed the work in a timely manner."

"quick responsive service and willingness to assist with service .. Greatly appreciated"

"Gerald was was on time and very knowledgable and gave us very good service. He is an asset to Pardee ........Grover Ramsey"

"Technician was very professional."

"The filter mechanism was e trembly hard to remove in order to replace filter - Ive told previous tech about this problem but none did anything about it! Chris fixed for me - he was great! Very nice young man."

"Tech arrived on time, kept me informed, did the job efficiently and in timely manner"

"Steve is very knowledgeable and took his time to analyze a problem I had with my unit. Multiple causes. Each fix showed incremental improvements"

"Eric was very professional and explain as he goes about in checking my home unit."

"Lindel was friendly and courteous in explaining all details of my H&A unit and the service performed; he was very knowledgeable about my old unit; and he was thorough... he didnt rush through the service appointment."

"Outstanding customer support"

"Very friendly and took care of my. Problem"

"Ashton, the service technician was most thorough in resolving my problem. I have been with Parsees for 40 years. There have been many good techs servicing my system during that time, but Ashton was the all time best."

"Efficient, pleasant, good work."

"Tech explained clearly that the problem might not be with the thermostat but with the amount of humidity we've been having forcing the system to work harder lowering the temp from where the thermostat is set"

"Quick, polite. Felt confident in what he did."

"We have been with Pardee for 32 years"

"Tech and Shaun were professional and interactive. Sorry can't remember the fellas name."

"Am waiting for the plumbing people to call. got work that is needed to be done, Sales Rep said the office would call (?)"

"Knows technically whats wrong with my unit."

"Kevin explained everything thoroughly and he and his team installed the water heater and removed the old one without any issues."

"Ray was courteous, efficient and answered my questions. Repair took little time, thankfully."

"He was honest and treated me like I was his family even though I didn't get approved."

"You respond fast and professionally."

"Always professional, knowledgable and pleasant"

"Good service, on time, very helpful"

"Eric was professional and efficient."

"Lindell showed up and figured out the problem. Found the part and left to go get it, came back and repaired the unit. Quick and easy. Lindell is very knowledgeable and helped me find out a warranty issue also!"

"Ray was very professional courteous and discussed his procedure on his inspection of our HVAC unit.,"

"I called to have 3 items done , two were not ! I asked to have the coils cleaned and the fan blowers to be cleaned and a thermostat remounted. called and spoke to an office manager on 10/25 AM. and explained. I know how important customer service is, it just left a poor taste in my mouth. I was also told a Teck would be out since Eric was unable to remount the stat. No one showed. The value was great, however when called and spoke to the office manager about what was not done, she said when cleaning the coils and fan blower that would be an extra charged. I explained to her that's what I called Pardee in to do. Eric did explain options of a NEW units and blue ray and monthly payments starting at 105 a month. and the benefits that comes with it. I did not have the heart to tell him what I did for a living. Pardee did offer a full refund, I declined due to the work was performed. All ask is listen to a customer of their wants and needs. charge according. Don't send a Teck/Salesperson to a home and not even complete what was asked for. Any further communication, please feel free to contact me. 423-290-8646 Cell 843-851-1500 Office Sincerely, Bernie Boettcher"

"very professional"

"Tech was never on time with in the pre-set time. $1000 is not a very good introductary sale. To keep my buisness for future service it should have been a little more realistic. Will look locally next service need."

"Clean, efficient, no wasted energy the entire install was no imposition for my wife and I. The installers were exceedingly polite and competent. Based on Service Expert family experiences in other parts of the country and our experience here this was so easy and seamless. Highly recommend to any one."

"Knowledgeable, courteous technician."

"The young man was very very nice and polite."

"Technician did a complete review of the system and completed the service quickly and thoroughly. I love Pardee and would not use anyone else."

"fast and efficient"

"Knowledgeable, friendly, suggested options based on what I said. Did not push for a sale of something not reasonable."

"I had my unit checked by someone else and was told the my problem was not what it was and the price that l was quoted was to much. My unit is working and cooling .Without having to replace anything."

"Tech was not able to repair or replace the ignitor. Basically I had to pay $79 for him to tell me that the ignitor wasn't working."

"Ray always does a fantastic job. He is personable, efficient, and thorough in his work."

"Steve quickly determined the reason for our problem and addressed it. He was informative and explained everything."

"Tech. was very knowledgble and did a good job on the PM of my heating and cooling system."

"Courteous on time thorough work"

"Clarence has serviced our HVAC many times. He is always prompt.Goes right to work. Doesn't get in our way and he is so courteous! I've recommended Pardee to many of your customers. Never am I disappointed, especially with someone as nice, professional and customer oriented as Clarence!"

"Clarence is professional and knowledgeable"

"Very professional and courteous"

"Zach was very precise and check over everything...he did a great job"

"He was very professional, quick and efficient. The previous evening we had waited for a tech that never showed up, which was disappointing."

"Since I'm not sure what all the technican is required to do I have to take their word that they did the work. Lindell discussed with me all he had done and I appreciated that even though I might not understand it all."

"Eric was very professional and thorough"

"the rep was very professional & informative"

"No one called to say he was on his way. He didn't reset the thermostat. He didn't offer to secure the attic pull down door. He didn't offer to re-attach the lattice on the outside unit. He didn't use the hose to rinse out the outside coils. I realize I'm nit-picking, but other techs done this and more."

"I'm always very satisfied with Pardee Service Experts. They always explain what they have done and why."

"on time, very friendly service person, answer all my question, checked out both units"

"Great job easy to work with."

"On time, friendly, informative and changed the air filters."

"He was friendly and went right to work checking our systems out. We would welcome him back again."

"Being a long-time customer, everything was as it should be! I know what to expect and it was."

"you always do us proud"

"It was all about the technician. Kevin started by being early (which in my book is on time). He was very professional and articulate about the work, our issues and all the options to solve them. I can't say enough about how he handled himself. My wife and I were extremely pleased with him. Thanks"

"Lindell was courteous, efficient and professional in performing the service."

"Very polite and gave us suggestions on maintaining the air conditioner and the sales rep was friendly but not pushy. We will contacted when we replace the unit."

"Steven was courteous and friendly. He explained what the problem was and how it was going to be fixed."

"On time - Very thorough in his work Kept me informed as to the results of the service call."

"Eric is outstanding. So thoughtful and careful and just the nicest guy. What a delight to have him here working on the house. I always know its done right"

"Friendly and professional"

"The 2 techs were outstanding. Very personable and easy to relate to. There was a problem with further leaks after the toilet had been repaired the first time. Tech Kevin solved the problem and will look for exact parts if needed in future. He returned three times altogether until the problem was solved. I was not charged for this. This company is great! They know how to do business and want the customer to be happy. I thank Kevin and AJ for a job well done. Toilet is finally fixed with no leaks. Thanks for the service!"

"The man was very friendly, qualified ,polite and knowledgeable. He finished quickly."

"Technician showed up on time. All my questions were answered to my satisfaction."

"Ashton did a nice job and was very professional. After inspecting our ductwork in the attic that had been chewed by rats, he recommended replacing the entire ductwork system instead of only the affected area. Rob called us back and estimated the cost of replacing the entire system at $7150. On further thought, it seemed to my wife and I that we were being sold a big job when interim steps could be taken. I will patch the affected areas first and see how that works. We might or might use Pardee."

"Exceptional job!!"

"The system does not work. We are still without a working system."

"Pleasant and well qualified"

"You fixed our AC quickly and was able to come on the same day I called."

"David is an excellent tech!!! he's also very friendly and always ready to answer all questions!!!!!"

"Overall,. all customer service was EXCEPTIONAL, from the person who answered my call to and promised service gratis, for a second opinion. Joe, who came to the residence was also very professional and provided a good read out and a firm price for the work to be done. The follow up to schedule the reapir work on 10/1, was also handled very professionally."

"Ashton was knowledgeable and went directly to the problem with a quick solution."

"Eric was on time, polite, and professional."

"He was very pleasant and knowledgeable."

"Zach was not only very prompt but also highly professional. Please send him my way on all future visits."

"Understanding great personality and knowledgeable"

"Ray was very professional and easy to work with. He did the job!"

"Clarence was very thorough. Explained everything. Took care of my unit and even washed it down. Outstanding service!"

"Visit went smoothly. Unit in good condition. Tech polite and respectful. Was late but office called to advise. No problem."

"As usual The scheduling and appearance of the Pardee Tech was right on time. The Young lady that took the call for the appointment, the call that the tech was on time, and the tech was at our house were great."

"Helpful and knowledgeable technician"

"Zack explained everything and was very detailed with his service"

"Technician arrived very quickly. He immediately diagnosed the problem & set about fixing it. He made sure all was working well before departing. He was polite."

"Professional, efficient, respectful of my property"

"Professional, efficient, respectful of property."

"Our tech was knowledgeable and friendly."

"Tech was Very knowledgeable"

"They were both thorough, thoughtful and professional."

"They did a great job in a timely manor"

"Very professional as always"

"Very thorough"

"Punctual, curteous, explained issues and provided suggestions for upkeep"

"On time. Friendly"

"Technician was not able to complete fixing unit on Saturday. Advised he would have to order part & should be able to get it Monday afternoon & needed a tech to both cut a support beam in attic & cut old & install new evap coil. As of 5pm Monday we have not heard from anyone as to the status of the repair to be completed."

"Prompt and found the issue very quickly."

"no reason"

"Great Service"

"He was prompt and polite. 9"

"Very professional and very prompt"

"Great service and competent technician"

"On time, quick, efficient at a reasonable price..."

"Initial service covered both AC units - this unit only covered 1 unit."

"Prompt service"

"Gerald arrived right at the end of the two hour window and we did not receive a call to alert us as has happened in the past."

"The service was a special for two visits. David was very professional and did an excellent job servicing our heating and air conditioning units."

"Technician was on time, polite, personal and went directly to work. Tended to be somewhat chatty, but it fit with my personality. Did not want him to spend time unnecessarily if he had other calls and customers."

"The guys were VERY professional. They are always on time and get the job done efficiently!"

"Kevin did a great job!"

"Technician was personable and efficient."

"Victor was very thorough, knowledgeable and professional."

"Brad was very thorough and professional. He was considerate as to my white carpets with his booties which means alot to me."

"David took time to do a very thorough job of examining and cleaning each of the 3 units on the property."

"Ray was wonderful to work with and answered all my many questions. It was a pleasure working with Pardee. My only concern is there is a 'sales' type person that shows up with the technician. Not a big deal, but had to manage my dogs accordingly - didn't realize two folks would be showing up."

"Had to reschedule and it was no problem from them. Very accommodating to my needs plus the technician was very friendly"

"They were efficient, kindly and respected my resodent."

"The service itself was fine. I was extremely annoyed that you once again sent someone to try to sell me a new HVAC unit. If I want your bid on an HVAC I will call you. I don't want to hear from you."

"They came out and repaired my unit and we discussed the Advantage plan. And when I thought it wasn't working properly they came back out to check it at no charge! Very nice guys!"

"Done his job and very polite person"

"Awesome!"

"Brad is great! Hes very knowledgeable and friendly, honest and helpful."

"Your men worked their butts off"

"Extremely knowledgeable young man, well-mannered and well-spoken. Knew exactly how to solve my issues, did it promptly and efficiently."

"It took three weeks and four calls to get someone out here. The first layer of the problem was finally fixed (broken electrical wire), but there is still an electrical popping sound occurring at the location of our electric filter. Its a constant buzzing now that wasnt there. This still needs to be fixed."

"Right on time, professional, friendly and informative."

"David always done a superb job."

"Very nice"

"Very thorough in servicing the system."

"He got here when we were told he would and he got the system running in just a short while."

"I feel that my wife was taken advantage of, and we an extremely expensive system that cost us almost double what my neighbors are paying for their HVAC. I am very unhappy at buying a "Cadillac" at premium prices."

"Steve knee exactly what needed to be done to get my daughters AC system functioning and took care of it expeditiously and thoroughly. A highly competent and thoroughly professional technician in every aspect."

"The gentleman did an excellent check of the systems and provided me with constant updates as they were checking each system"

"We had no issues with the technician (who arrived on time, was professional, etc) and appreciated the expedient appointment. The frustration is due to the exorbitant cost of the repair (~2x national average for stated repair) and replacement (>1.5x other competitors). After a 9-year relationship with Pardee, we ended up going with another company and likely will continue to do so."

"Steve explained some things about our HVAC very thorough.Steve is very professional.Definitely an asset to your business."

"Technician performed a fix on leaking condensate pan/piping. Unfortunately after leaving our home it started leaking worse. I went out to van to tell him about leak and he told me that he would order new pan on Monday (never got a call about leadtime for new visit) Technician appeared to have no intention of coming back in to address situation. I was forced to fix the leak myself by applying epoxy to what ended up being a crack in pan pipe stub."

"The technician was here within several hours of my phone call for help"

"Didnt have part. Weve been without air since 1 am Sunday morning. Scheduled to repair between 12-2pm today Monday. It is 83 degrees inside our home. Barbie has asthma. Having difficulty breathing. Wheezing now"

"5-10 min maintenance? Shortest time ever. Didn't check thermostat inside...I thought it necessary to check all aspects..."

"Reception very helpful with knowledge of our situation. Technician called me with status of the visit as Im off site."

"Zachery is very people oriented and very pro PARDEE and extremely knowledgable!!!!"

"Steve was prompt and was extremely well-versed in the workings of our system."

"On time, good service, friendly without being intrusive"

"Joseph is certainly an asset to your company! A very nice young man with a bright future!"

"Joseph is such a professional and most pleasant."

"Very pleasant, efficient, and thorough"

"Maintenance usually takes more than 5-10 minutes. He didn't knock to re-enter the house."

"Very helpful. Very pleasant"

"Quick response. Knowledgeable and courteous technician."

"Steven was excellent and remained until the job was completed. It took all afternoon (we have the main house and cottage), but he provided exceptional service and with a wonderful attitude."

"Prompt and gave great service"

"Brad seemed to be very through."

"Excellent service and explained the process AND fixed our AC!"

"Prompt and professional."

"Professional, knowledgeable and willing to answer questions in a friendly manner. Very personable."

"Respectful, timely, explained the issues and how to resolve them."

"Excellent and caring service."

"Ashton was very polite and friendly. He seemed very thorough with his work and made sure I was satisfied with the service. He's a great representative for Pardee."

"Chris was very patient with me and explained things to me."

"The technician was not only knowledgeable, but extremely respectful as well. He answered my questions and was patient in teaching me how to correctly use and care for the system. What a wonderful experience!"

"I had one miserable night and was very happy Pardee was able to troubleshoot & fix the issue right away."

"great service"

"Ray Gowens came within an hour of our call. He was polite and easy to talk to. He fixed the a/c quickly and left us as happy customers."