thomas B. summerville, south carolina February 04, 2023 "After purchasing a AC unit from your company a little over a year ago , my house is still warm in the summer and cold in the winter."
roger E. charleston, south carolina February 04, 2023 "Both Ray and Tony explained their answers to all my questions. Both were very knowledgeable and courteous."
terry P. charleston, south carolina February 04, 2023 "Charlie was an excellent technician. Very informative and helpful."
andrew H. johns island, south carolina February 03, 2023 "Friendly customer service. Prompt and courteous service personnel."
charleston training T. n charleston, south carolina January 31, 2023 "They were quick to come and resolve our issue. The tech was professional."
donald S. ridgeville, south carolina January 31, 2023 "He was knowledgeable and professional with his work"
carolyn F. summerville, south carolina January 30, 2023 "Pardee has always provided us with excellent service, no matter the problem and/or weather."
julia carol H. north charleston, south carolina January 30, 2023 "Jonathan S was awesome: on time, professional and courteous."
kenneth M. n charleston, south carolina January 28, 2023 "I have been very happy with the unit since I have had it installed. It works perfectly."
michael E. mount pleasant, south carolina January 28, 2023 "They were both friendly and informative about our HVAC system."
ellen R. moncks corner, south carolina January 27, 2023 "I have experience informative and helpful information from technicians"
craig L. edisto island, south carolina January 26, 2023 "Very professional technicians. James and Ray were great to deal with."
jim M. isle of palms, south carolina January 25, 2023 "My high rating is for this team of Brandon and Oscar only. Prior teams were disappointing and always wanted to sell me vs service me. That was NOT the case with Brandon/Oscar. Very high service focus."
kenneth D. huger, south carolina January 25, 2023 "Very knowledgeable about their job. Explained well"
mary T. summerville, south carolina January 22, 2023 "The service is very thorough. If there is anything that needs fixing or replaced, they will tell you and ask if we want them to go ahead and do it then or make sure they set up a time that is right for us."
timothy H. moncks corner, south carolina January 21, 2023 "Very friendly and explained and showed what was wrong."
kenneth D. huger, south carolina January 20, 2023 "The guys that came out to my home for service check on my unit was awesome. They went above and beyond. (Danny & James)"
doug H. ladson, south carolina January 20, 2023 "Called to set an appointment Tuesday late afternoon, they fit me in the following morning. Twan was the technician that came to my home to repair an in ground water leak. He was professional, courteous and knowledgeable. Its good to see young people entering the trades."
ms godfrey G. goose creek, south carolina January 20, 2023 "They are always professional, do a great job and are very respectful."
douglas R. charleston, south carolina January 20, 2023 "I called for an outside faucet leak, since I have a service contract with your company the plumber came and quoted a "FLAT RATE" charge of 575.00$ to fix this, I about fell out in my yard. This is a "RIP OFF" I Called another plumbing service company, and they are coming next week to fix it for less than 100.00$ I will be dropping the plumbing contract with your company. I am going to keep the HVAC contract because they really know. Their jobs."
donna J. goose creek, south carolina January 19, 2023 "Charles was dedicated and worked until he resolved the problem with my system."
dana D. n charleston, south carolina January 19, 2023 "Tony and Ray were courteous very professional."
patricia M. johns island, south carolina January 18, 2023 "James and Jon W explained what they were doing and why. Very courteous"
joy M. charleston, south carolina January 17, 2023 "Prompt, professional and personal attention to our problem."
mr hall H. charleston, south carolina January 16, 2023 "arrived early in the 2 hr. window-listened intently to what I had to say-went to jobsite to complete maintenance check-very knowledgeable on product- showed me pictures and explained things to look out for in the future-will request him again"
susan A. summerville, south carolina January 16, 2023 "Profession and very pleasant. Took time to tell us about Advantage and we are considering becoming a member. Tony and Chris did a great job with servicing our HVAC unit as well. Both these guys are excellent representatives of Pardee."
gerald G. johns island, south carolina January 13, 2023 "I had a new hot water heater installed. It didn't work. Another person came out and spent 5 hours and couldn't get it to work. He told me that we shouldn't cook (with gas) if using the shower and that the gas tank wasn't full enough. Still no hot water. A third person (Gene) came out and immediately assessed and fixed the problem. After close to ten hours, only Gene knew that they had failed to turn the gas lever to the "on" position!!!"
jodie C. charleston, south carolina January 13, 2023 "I like the service but there have been some heavy handed sales pitches from the last few visits for minor things. I took the last one and it appeared to surprise even the worker."
mr rogers R. sullivans island, south carolina January 12, 2023 "on time, professional, friendly, knowledgeable"
ms duchene D. charleston, south carolina January 12, 2023 "The service is always prompt and courteous. Nice people. :)"
mary H. hollywood, south carolina January 12, 2023 "On time, friendly, informed and updated, finally, someone had my filters mailed to me, know I have to call to have the initial set up done"
julia A. charleston, south carolina January 11, 2023 "polite, thorough and helpful technicians. Thanks!"
sharese S. summerville, south carolina January 11, 2023 "The technician that came out was communicative, and although there was some weirdness with getting power to the garbage disposal, the company still sent someone out to address it the following day."
lila R. mount pleasant, south carolina January 11, 2023 "Technician was very efficient, pleasant, and knowledgeable."
priscilla G. summerville, south carolina January 10, 2023 "Professional, courteous and knowledgeable technician. Fast turn around with ordered part. Great communication with administrative staff."
shannon R. goose creek, south carolina January 09, 2023 "Efficient, on time, friendly, accommodating and on time everytime."
mike T. charleston, south carolina January 09, 2023 "The technician Kwon (spelling?) was on time, efficient, very courteous, and professional."
karen H. kiawah island, south carolina January 08, 2023 "professional, friendly, timely, & knowledgeable"
peter M. charleston, south carolina January 08, 2023 "The service call said my old system was going to cost around $2,000 to repair so I opted to replace my entire HVAC system. After the service call was completed my old system was operating normally again. I was told the new system would take 5 hours to install. After 8 hours, only emergency heat was operational. 24 hours later it is still all I have."
john L. mount pleasant, south carolina January 08, 2023 "Shawn was very helpful and informative. Helped us to understand our issue a lot."
ponce J. north charleston, south carolina January 08, 2023 "Twane and Sean gave great customer service which is rare these days. They took their time and explained everything to us step by step. They gave us great tips to help with our problems."
james H. n charleston, south carolina January 07, 2023 "I have then pleased with party service over the last probably 20 years. Clarence that are now standing job and diagnosing the problem a couple of days ago. However it's disappointing that the wrong thermostat was installed to begin with."
chris G. summerville, south carolina January 07, 2023 "The techs were very polite and professional. Explained what was needed in terms that were simple for me to understand."
priscilla G. summerville, south carolina January 05, 2023 "Excellent technician. John went out of his way to check on warranty snd was able to identify that it was still in effect. Saved us a lot of money. Grest employee!"
elizabeth G. charleston, south carolina January 05, 2023 "Please re-send this survey AFTER you have addressed the following issue. I accidentally discovered last night that when your technicians hooked up my new water heater to my gas supply, they somehow interrupted the flow of gas to my FIREPLACE and now the pilot light has gone out and I can't get it to work. This is not an "urgent-action" item, but if you can send someone round to get it back up and running like it was, I'd be very, very grateful. (I hate calling the "fireplace" people, they charge way too much and do not do a really good job.) Thank you. I'm sure that once my fireplace is okay, my answers to your questions will shoot right up to the high marks."
dana P. n charleston, south carolina January 03, 2023 "Service was not completed - side tracked by upstairs unit being down- did not service downstairs unit 12/23 - installed new u it on 12/27 - did not install UV package purchased with new unit.still waiting for both to be done"
doreen M. charleston, south carolina January 03, 2023 "The technicians arrived the same day that we called and corrected the issue in about 30 minutes."
richard L. charleston, south carolina January 02, 2023 "Great guy, very friendly. A credit to your company"
christophe T. summerville, south carolina December 31, 2022 "Install tech was great. He was supposed to have a service tech scheduled to come out and check the heating. Nobody called so I contacted the office and was told they were waiting on some manager to schedule it and someone would call me later that day. NOBODY CALLED"
mr massey M. n charleston, south carolina December 31, 2022 "I have been a Pardee customer for many years and enjoy their responsiveness when needed. Qualified technicians are a treasure."
beth T. charleston, south carolina December 30, 2022 "First, don't send the sales guy out with the repair guy. That was my first indication that something bad was going to happen. Then repairman told me my furnace was dangerous and turned off the gas to it. I've had 3 other companies out since and none see a big issue that required turning off my gas. In response to Q#7 below, no repair work was offered... only the sale of a very expensive new unit."
thomas B. summerville, south carolina December 30, 2022 "The technician that came out to us was very kind , considerate and very knowledgeable of in solving all issues. Thank you very much."
susan W. summerville, south carolina December 30, 2022 "The entire process was very easy. Britain and Doug are a great installation team. They were very professional, efficient and had patience answering all my questions. Great job Gentlemen!"
patricia J. charleston, south carolina December 29, 2022 "We have always been happy with your service, at least most of the time."
todd H. summerville, south carolina December 28, 2022 "Generally great experience. No one thing in particular."
mr massey M. n charleston, south carolina December 27, 2022 "I have been a Pardee customer for many years and have always been impressed with their response time and professional service."
one chance scuba S. charleston, south carolina December 23, 2022 "The Service Tech is friendly, professional, and arrived as scheduled."
richard H. n charleston, south carolina December 22, 2022 "Outstanding work, cannot give you a 10 because of your prices."
mrs wright W. summerville, south carolina December 22, 2022 "Prompt, efficient service and pleasant representatives."
ms gwillim G. charleston, south carolina December 22, 2022 "Very satisfied with sales and installation."
shawn S. ridgeville, south carolina December 21, 2022 "Nate was very knowledgeable and very professional"
nicole M. charleston, south carolina December 20, 2022 "Pardee Service Experts provide excellent customer service."
joshua C. hollywood, south carolina December 20, 2022 "Always on time - Courteious - Always Uses Rubber Shoe Covers"
haldor H. johns island, south carolina December 19, 2022 "Pardee has provided work installing my system, and the follow up maintenance the past 2 years has been very good and reliable."
kathy W. mt pleasant, south carolina December 18, 2022 "Nate was on time, as planned. He observed the out side ac. Went up in the attic did what was needed I asked him to do a favor, to place the filter in, as I have a bad arm. He did with a smile. Very pleasant young man."
patrick H. charleston, south carolina December 18, 2022 "Always a great experience with your company."
marc P. charleston, south carolina December 18, 2022 "Serviceman was patient while troubleshooting plumbing issue, took care of keeping work area clean."
joshua C. hollywood, south carolina December 17, 2022 "Quickly worked. Left NO MESS AT ALL!!! Workers very polite."
barbara P. charleston, south carolina December 16, 2022 "I have been satisfied with the service overall, but the details of the items identified that I may need to replace next time per my platinum service plan are very illusive, as is the plan itself. You should publish a clear plan description that spells out clearly what is covered, in what amounts/percentages, etc."
ms bencivenga B. summerville, south carolina December 16, 2022 "Very friendly & professional. Changed out my filter for me."
laura G. moncks corner , south carolina December 15, 2022 "Chad was knowledgeable and explained everything he was doing. He was professional and expedient. I was really impressed with his service and attitude."
mr culton C. hollywood, south carolina December 15, 2022 "from getting the work in order and having the job done, every phase was professionally done."
william B. daniel island, south carolina December 14, 2022 "Good service, nice people, easy to schedule"
miriam R. summerville, south carolina December 13, 2022 "Received excellent service from knowledgeable plumber. (Chad)"
elizabeth V. hanahan, south carolina December 12, 2022 "Oscar was prompt, professional, and personable."
stephen B. charleston, south carolina December 10, 2022 "Kevin came to our house and surveyed our problem. He explained in detail, what would be involved, alternatives, who would be coming to do the job and possible costs for the work. He was very helpful. Chad arrived early on Friday and was ready to get to the job. He was prompt, courteous, efficient and professional. He was joined later by Zach on the job. Together they worked diligently as a team as they completed the work. We were very satisified with the services that we received. Thanks to Kevin, Chad & Zach for a job well done!"
k9 R. mt pleasant, south carolina December 09, 2022 "Great service and communication, very please. Ty"
mr delk D. hanahan, south carolina December 08, 2022 "They are always available when I need them. And let me know what to plan for on future expenses"
david J. summerville, south carolina December 08, 2022 "Alfonso, Doug and Tony were very professional and did a great job."
richard H. n charleston, south carolina December 08, 2022 "Professional service. Good Coordination. I cannot give you the highest rating because you seem to always be selling additional services that cost lots of money."
dan N. summerville, south carolina December 08, 2022 "Great service by Ray and Jonathan. Very informative and very professional!"
earl V. summerville, south carolina December 08, 2022 "Honest Diagnostics, fast service, respectful service Representatives.....friendly and Pleasant with a commitment to Quality."
janice C. summerville, south carolina December 07, 2022 "Service was great. Technicians were on time. Reasonable cost"
robert W. hollywood, south carolina December 07, 2022 "The customer are looking for knowledgeable technicians. Good customer service is great for business."
joseph C. ladson, south carolina December 06, 2022 "Products are not competitively priced! Maintenance service, does nothing more than partial inspection of HVAC system!"
mrs scargill S. summerville, south carolina December 06, 2022 "The gentlemen came when they were scheduled to. They didn't waste time got on the job and didn't fuss got to work and did their job very well and didn't leave a mess. If I needed to have more work done in the future, they would be more than welcome to come and do it."
ms gardner G. charleston, south carolina December 06, 2022 "As an Advantage member, PSE are responsive and accommodating"
sue N. goose creek, south carolina December 05, 2022 "Very professional on time service. The supervisor came up with an affordable option to fix my leak as I am having the bathroom remodeled in the very near future"
john F. charleston, south carolina December 05, 2022 "Believe I already completed this survey earlier."
joseph C. ladson, south carolina December 01, 2022 "Technical only inspects system, they do not clean system!"
dana H. mt pleasant, south carolina November 30, 2022 "he only checked 1 unit and we have 3 but then after we made a fuss he checked all 3--1 was still leaky and he never came back when he said--VERY annoyed"
dennis H. charleston, south carolina November 30, 2022 "Pardee has always ben on time 'friendly and efficient . great people."
justin S. charleston, south carolina November 30, 2022 "The gentlemen who took care of my issues we quick, quiet, friendly, and efficient."
rita S. summerville, south carolina November 30, 2022 "On Nov 29, Chadwick and Twane came and replaced the complete waterline under my house. They were very thorough and didn't leave a mess. I wouldn't hesitate to hire them for any plumbing job I may need to have done in the future."
yulanda T. charleston, south carolina November 29, 2022 "I have been served well for my experience with Pardee for many years."
jim T. mt pleasant, south carolina November 27, 2022 "I've been with Pardee 16 years and have invested over $30K with them during that time. Very professional service techs and salespeople."
robbin a. R. summerville, south carolina November 26, 2022 "Your technicians are professional, informative and provide answers to my questions."
mr williford W. summerville, south carolina November 25, 2022 "Pardee performs the maintenance on my unit proficiently and rapidly. They are punctual and respectful."
grover R. james island, south carolina November 25, 2022 "I am very happy with the service I receive from Pardee"
james G. n charleston, south carolina November 22, 2022 "Ray did an absolutely excellent job! He showed up very fast and was able to help me fix the issue."
andy H. seabrook island, south carolina November 22, 2022 "have used for years and always impressed with them"
chris G. mt pleasant, south carolina November 20, 2022 "Very prompt, courteous and fixed my issue in no time at all. Very professional."
rosemary F. north charleston, south carolina November 20, 2022 "Customer service and technicians are helpful"
terry R. summerville, south carolina November 20, 2022 "they are just as good as many other HVAC companys"
janice C. summerville, south carolina November 19, 2022 "on time on date reasonable price friendly service knowledge service people"
gwen K. hollywood, south carolina November 18, 2022 "Very professional and presented themselves well."
peggy U. goose creek, south carolina November 17, 2022 "I have always had prompt service and at problems solved."
hugh S. charleston, south carolina November 17, 2022 "On a prior visit I was charged over $300 for a part that I later discovered sells retail for $67. Same brand. Same part number."
james M. charleston, south carolina November 17, 2022 "The experts are very good at their job and do good work. I would not recommend leasing home appliances for most of my friends."
nicole M. charleston, south carolina November 17, 2022 "Nick and Zach provided excellent customer service."
ray M. charleston, south carolina November 17, 2022 "Pardee folks (technicians Ray, Nate, Brandon and Residential Sales Consultant Haydee) were knowledgeable and professional, as always."
ms gaston G. summerville, south carolina November 17, 2022 "I have a service contract and maintain service appointments. Pardee was here in early fall and I had to wait for a part then and then system had trouble about a month later and I had a $1400.00 bill. I am questioning several things- did repairmen miss something when they were here earlier ? Is this a sales tactic? I am not satisfied at all."
abe W. n charleston, south carolina November 16, 2022 "Because of the professionalism demonstrated by Damien, Anthony, Doug and Josh! This was your A Team!"
ms hawkins H. charleston, south carolina November 16, 2022 "He worked very hard and got very dirty but stayed with it until the pipe was fixed."
mr rush R. charleston, south carolina November 16, 2022 "They were supposed to be here between 12-2. Came at 4 and I needed to leave at 4:30. I dont like a salesman coming along on my maintenance calls. Please, just the technician!"
cindy L. johns island, south carolina November 16, 2022 "The technicians were very helpful and answered all my questions and gave me additional information for me to consider. I appreciate that."
mr sadler S. charleston, south carolina November 14, 2022 "after we bought your package HVAC corporate folks did away with your top maintenance plan. Seemed grandfathering would have been the best approach."
denise W. mount pleasant, south carolina November 14, 2022 "Worst experience. I bought a unit and it lasted 5 years just replaced a unit and months later realized they had not installed it fully. Had several technicians come out due to it not cooling. Scheduled multiple appointments driving 150 miles and they don't show up. I I bought the advantage plan and they came out to maintenance the unit and they never put a filter in or noticed it until 3 service visits. I will say the last service representative that came out gave my unit a full inspection."
susan W. mt pleasant, south carolina November 13, 2022 "I would definitely recommend Pardee, but would add I felt they were possibly more expensive than some of the other providers"
david K. charleston, south carolina November 12, 2022 "very professional, easy to get an appointment, and on time."
karen L. charleston , south carolina November 11, 2022 "While I had a great experience with this service call I have had issues with our AC"
william W. ladson, south carolina November 11, 2022 "This service tech, Charles, or Charlie I believe his name was. Was very thorough. He asked questions about how our unit had been running , if we had any questions or concerns and he sprayed down the unit outside ! No one has ever been as efficient and attentive to the job before usually they come in and out pretty quickly. Once put from in our old unit was all."
ms bright B. charleston, south carolina November 10, 2022 "I felt that they were pushing for a sale."
townsend C. edisto island, south carolina November 10, 2022 "Prompt service. Polite service and office staff"
diane B. mount pleasant, south carolina November 09, 2022 "I was not particularly happy or confident in the service from making the appointment to obtaining the estimates"
mr salmon S. summerville, south carolina November 09, 2022 "you would have got a 10 if it had not been for the tech that serviced unit 6 months ago"
mr obrien O. summerville, south carolina November 09, 2022 "prices are higher for system replacement. Found excellent a/c unit lesser cost ."
barbara B. summerville, south carolina November 08, 2022 "I am a business owner of young children, and their primary bathroom was not working, and my and I needed that bathroom fixed, I was on the schedule through another service 9 days out, of course I could not wait that long, so I began to look elsewhere, came across Pardee called, spoke with receptionist told her I needed someone soon, like the same day, and it was done, my tech came ready to solve the problem, and gave good quality work- solved the problem and I am appreciative."
kathryn H. summerville, south carolina November 08, 2022 "Both times a young man came out to fix my disposal, they were very nice and fixed my disposal quickly."
nana F. charleston, south carolina November 04, 2022 "Service is very bad. They don't answer phone calls and don't do what they are suppose to do."
tom M. summerville, south carolina November 03, 2022 "Every interaction I've had with a Pardee representative has been prompt and professional."
faye L. charleston, south carolina November 03, 2022 "Haydee and Clarence provided prompt, professional service."
manny W. charleston, south carolina November 03, 2022 "Good follow up reminders. Knowledgeable technicians. Generally easy to schedule visits"
christal H. n charleston, south carolina November 01, 2022 "Good customer service from Ray and Caleb. They answered all of my questions."
harry R. johns island, south carolina November 01, 2022 "The technicians were polite, thorough in inspecting our HVAC components in our home, and were professional in every way. Their names are Charlie and Shaun. I would welcome them back to our home any time we needed service."
mr mauldin M. charleston, south carolina October 31, 2022 "Prompt professional service by Gerald, Charles, and Haydee."
mrs f mills M. charleston, south carolina October 30, 2022 "The guys are always professional & courteous."
sarah B. n charleston, south carolina October 27, 2022 "The young men who have come to our home have been kind, polite and knowledgeable."
seth M. summerville, south carolina October 26, 2022 "Quick installation of equipment, courteous service, professional attitude."
mr mondo M. harleyville, south carolina October 26, 2022 "I don't normally recommend service people . Your service man borrowed my step stool and did not put it back. I am in a wheel chair and can not get into the room the step stool is in so I had this thing stuck in my hallway until I had someone stop by to put it back"
zonni H. summerville, south carolina October 25, 2022 "You sent 2 men to my house to install a heat kit . When your employees arrived at my house, I can see on my camera that one was walking around my backyard. The other one decided to relieve himself by urinating on my house. I am still mad about this matter."
adviye E. charleston, south carolina October 25, 2022 "Very responsive, on time, knowledgeable staff"