Pardee Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 2,772 Reviews
elton K.
n charleston, south carolina
"Chris arrived on time. Performed fast and accurate assessment of our system."
mr huger H.
n charleston, south carolina
kathy D.
mt pleasant, south carolina
"We have used Pardee I think for 15 years. We have always been happy with the service and the Technicians."
mr hall H.
charleston, south carolina
marion C.
dewees island, south carolina
doreen M.
charleston, south carolina
"He was very detailed and explained the problem and solution well."
ssd I.
isle of palms, south carolina
"Chris was efficient, knowledgeable and courteous."
ron C.
goose creek, south carolina
brendon B.
charleston, south carolina
"The guy sat in our driveway for 20 minutes on his phone"
william M.
mount pleasant, south carolina
mr brown B.
charleston, south carolina
"Great job."
william H.
summerville, south carolina
"Steve was extremely knowledgeable and professional. He was thorough with the inspection. At the end he went over all the details of his findings and took the time to answer any questions. We were impressed"
ms dowling D.
johns island, south carolina
"the man was most polite and explained everything that was done"
william S.
charleston, south carolina
"he was great"
dorothy law L.
charleston, south carolina
"The technician was pleasant, fast and professional"
mr oliver O.
isle palms, south carolina
"Technician arrived on schedule and performed his services correctly in a timely manner."
elizabeth G.
charleston, south carolina
"All personnel are friendly and helpful. I was especially glad to see this technician, Ray Gowans, again. He has serviced my unit before and is always great at answering questions and providing efficient service."
mia D.
hanahan, south carolina
mrs wells W.
isle of palms, south carolina
jeffrey D.
summerville, south carolina
"Pardee has always provided friendly professional service."
ms browder B.
charleston, south carolina
"Tech was very pleasant and explained what he would be check before and results after."
ms gwillim G.
charleston, south carolina
robert B.
goose creek, south carolina
"Quick and thorough check up and fix."
mr rich R.
summerville, south carolina
"Zack was very personable and helped with everything that needed to be done."
doug M.
goose creek, south carolina
"David was great! Cleaned the units and gave me information on the status of my units."
david M.
daniel island, south carolina
"On time, thorough, communicative service tech. Necessary parts were in the service vehicle. Tech had good history of past service calls."
christine C.
james island, south carolina
"Knowledgeable, professional"
mr koon K.
edisto island, south carolina
jeff I.
ladson, south carolina
munford M.
n charleston, south carolina
"Very professional"
mrs thomas T.
isle of palms, south carolina
linda W.
charleston, south carolina
"On time, quick and efficient"
mr bays B.
charleston, south carolina
"They very professional and treated my homw with respect."
james P.
n charleston, south carolina
"He was very professional, he knew what was wrong from the start, he ordered the part that was needed within a day, and he came back and completed the job with out a doubt, and everything was explained to me prior and after the job was done."
cecil C.
ladson, south carolina
ms thomas T.
charleston, south carolina
scott G.
hanahan, south carolina
"Chris is outstanding!"
ms berrier B.
meggett, south carolina
"Took him an hour to get here for the first apt. of the day. Arrived at 9:00. Wanted to talk more than check the unit. Opened the attic but did not go above half way up on the steps. Don't know what he checked but was only there a few minutes. He said, "only two years old, it's fine". How do you know it's fine if you don't check it? He brought a plastic bottle that he took to the sink and filled with water and dripped it across the kitchen and front foyer. I have never had a technician bring a plastic jug and get water for the unit in the house . He stated on the notes I received that he checked the air filters. I don't know what else he misstated but the filters were filthy which I knew,as I had on my list to get new ones that afternoon. He never even opened them up to look at them. He was not at the outside unit long at all. He mostly wanted to talk about him self, my nice view and stood in the kitchen talking about little of relevance. He was loud and not professional. His "work" took about 12 minutes. I do not want him to return. Thank you for the chance to give feedback."
catherine J.
charleston, south carolina
"Very polite, efficient and just a darned nice man."
george H.
mt pleasant, south carolina
jill H.
charleston, south carolina
"Steven very thorough and knowledgable"
katherine S.
charleston, south carolina
"Zach is terrific. Pleasant, knowledgeable, and conscientious."
mrs gottshalk G.
charleston, south carolina
"More thorough than any tech that has been here during the last 9 years. Certainly the most knowledgeable!!"
david B.
daniel island, south carolina
"Courteous, efficient, professional"
anthony B.
charleston, south carolina
"Very Courteous and explained the programs Pardee;s offered. Thanks"
allen C.
charleston, south carolina
irving R.
charleston, south carolina
"Quick and efficient."
patrick H.
charleston, south carolina
mary luttrell L.
mt pleasant, south carolina
scott R.
summerville, south carolina
"They provided an excellent service. They had issues taking the screws off the 2nd unit, but since it sounds fine they said it should be ok. We can follow up with that another time."
monroe K.
summerville, south carolina
mr ramin R.
n charleston, south carolina
mr mcdowell iii I.
charleston, south carolina
larry M.
charleston, south carolina
"The intermittent control problem with our heating system still exists. The system is operating perfectly right now, but it failed to operate several times since the technician left. The problem occurs during wet weather and keeps the heat from coming on when the thermostat demands it."
mr summers S.
summerville, south carolina
mr hocutt H.
mt pleasant, south carolina
"Mr. Luke was very thorough."
lou K.
mt pleasant, south carolina
rob G.
johns island, south carolina
"David was great. Received a call that he was on the way. Arrived on time. He was thorough and completed the inspections. Please send him the next time!"
mr devoll D.
n charleston, south carolina
mr croucher C.
charleston, south carolina
"Thorough and quick"
linda B.
moncks corner, south carolina
"The service called prior to Zarchery arriving to let me know he was on his way. Zachery was friendly and took time to explain issues and answer questions."
karyla G.
mt pleasant, south carolina
"Joe was quick to do what was needed and knowledgeable to answer my questions."
glenda K.
charleston, south carolina
"I am very dissatisfied with our sales situation and sales person, Rob Womack. We were told our cost would be $16,000ish and it was $22,000ish. We were told we would get a $1500 rebate (which factored into going with Pardee over another company) and we got a $125 rebate instead. We weren't told this was a lease. It's weird that SCE&G won't work with you on rebates. Is that because it's really a lease and is not really discussed during the sales pitch? The woman who we dealt with about our whole $125 rebate at Pardee was snarky when we called to inquire of the whereabouts of our rebate in September. She told us we got it in July, which we didn't. In her further investigation she noticed we had not cashed the said rebate and ended sending us another one. I will not recommend anyone purchase from Pardee because you are not upfront about cost and bamboozle people with rebates that do no exist. Finally, it's really weird that your "packet" to the customer is some Rent-A-Center piece of paper that has no end date for the final "lease" payment of the product. It's such a shame that the sales and phone follow up service sucks, because your product seems to be great so far. Not $22,000 great. I have regrets not going with another company. I feel like we got ripped off and could've gotten just as good of a product elsewhere. I will not recommend you to the other neighbors whose AC's are likely to break down over the next few months and years, unless of course they do not want the truth about the outcome. Some of the questions are based on the fact that I don't have a choice but to use Pardee because I'm in a contract."
yvette W.
charleston, south carolina
"2 visits, problem not solved."
carol W.
charleston, south carolina
"My technician was fine, but your robocalls are very annoying! I scheduled my fall service call about 6 weeks ago. Yet I continued to get calls, texts and emails telling me to schedule the service call! I have voiced this complaint numerous times with the local customer service center and they always blame it on corporate! You need to correct this issue!"
joseph M.
charleston, south carolina
"He was very good and show us pictures of future problem areas that may occur"
ms duchene D.
charleston, south carolina
"The tech arrived in a timely fashion, got the job done and was efficient and pleasant."
mr mefferd M.
mt pleasant, south carolina
mr williams W.
summerville, south carolina
"Because Clarence is good and has serviced our HVAC for years. I've been with Pardee forever and paid $16,000 for my current sys that Clarence installed."
jared J.
johns island, south carolina
"We told the woman who routed our call that we needed a new filter, because there was electrical popping occurring in our filter - a fire hazard. When the tech arrived, he didnt have any filters and left without replacing it. He said he would order them to be drop-shipped to us. Its been... what... a week now? No filters have arrived. Further, the filter is clogged, so we have been freezing the last three days. This is not top tier service."
paulette S.
chastleton , south carolina
"Steve and Sean were informative, knowledgeable, personable and thorough Both did fantastic and efficient work and fully explained everything"
beverley G.
ladson, south carolina
"David was there within 1 hour of my phone call."
kurco I.
charleston, south carolina
"Many years (50) of prompt responses and good results."
charlotte L.
mt pleasant, south carolina
"I wish I'd gotten a call the day before reminding me if the 8am appointment. I was insure Pardee would keep the appointment."
mr o'brien O.
meggett, south carolina
ms koenig K.
charleston, south carolina
"Efficient service without a lot of trying to sell me something."
mr schmidt S.
daniel island, south carolina
"Very professional."
allen C.
charleston, south carolina
"The service was not completed. Another part had to be ordered plus the part that was there was bad."
mike S.
charleston, south carolina
"Eric showed up on time and was very professional. He communicated well and performed the work in a timely manner."
john S.
hanahan, south carolina
petco #.
charleston, south carolina
"quick responsive service and willingness to assist with service .. Greatly appreciated"
grover R.
james island, south carolina
"Gerald was was on time and very knowledgable and gave us very good service. He is an asset to Pardee ........Grover Ramsey"
wayne S.
ladson, south carolina
mr smalls S.
summerville, south carolina
"Technician was very professional."
lorraine T.
summerville, south carolina
"The filter mechanism was e trembly hard to remove in order to replace filter - Ive told previous tech about this problem but none did anything about it! Chris fixed for me - he was great! Very nice young man."
mr bates B.
daniel island, south carolina
"Tech arrived on time, kept me informed, did the job efficiently and in timely manner"
walter G.
summerville, south carolina
"Steve is very knowledgeable and took his time to analyze a problem I had with my unit. Multiple causes. Each fix showed incremental improvements"
mr powell P.
n charleston, south carolina
"Eric was very professional and explain as he goes about in checking my home unit."
joanne Q.
charleston, south carolina
"Lindel was friendly and courteous in explaining all details of my H&A unit and the service performed; he was very knowledgeable about my old unit; and he was thorough... he didnt rush through the service appointment."
bob G.
summerville, south carolina
scott G.
hanahan, south carolina
"Outstanding customer support"
mr shiers S.
charleston, south carolina
john B.
north charleston, south carolina
"Very friendly and took care of my. Problem"
june T.
north charleston, south carolina
mr hodge H.
charleston, south carolina
"Ashton, the service technician was most thorough in resolving my problem. I have been with Parsees for 40 years. There have been many good techs servicing my system during that time, but Ashton was the all time best."
matt F.
charleston, south carolina
mr brazelton B.
summerville, south carolina
"Efficient, pleasant, good work."
deborah R.
goose creek, south carolina
"Tech explained clearly that the problem might not be with the thermostat but with the amount of humidity we've been having forcing the system to work harder lowering the temp from where the thermostat is set"
lydia F.
johns island, south carolina
beth A.
ladson, south carolina
robin G.
charleston, south carolina
"Quick, polite. Felt confident in what he did."
lawrence D.
charleston, south carolina
"We have been with Pardee for 32 years"
derek I.
summerville, south carolina
"Tech and Shaun were professional and interactive. Sorry can't remember the fellas name."
mr summers S.
summerville, south carolina
"Am waiting for the plumbing people to call. got work that is needed to be done, Sales Rep said the office would call (?)"
ms evangelista E.
n charleston, south carolina
"Knows technically whats wrong with my unit."
scott P.
mt pleasant, south carolina
daniel G.
n charleston, south carolina
"Kevin explained everything thoroughly and he and his team installed the water heater and removed the old one without any issues."
ms lipman L.
mt pleasant, south carolina
linda S.
ladson, south carolina
"Ray was courteous, efficient and answered my questions. Repair took little time, thankfully."
joanne S.
mt pleasant, south carolina
"He was honest and treated me like I was his family even though I didn't get approved."
adreas K.
james island, south carolina
"You respond fast and professionally."
anne S.
charleston, south carolina
"Always professional, knowledgable and pleasant"
mrs epstein E.
charleston, south carolina
"Good service, on time, very helpful"
ms gleim G.
hollywood, south carolina
"Eric was professional and efficient."
julie W.
charleston, south carolina
"Lindell showed up and figured out the problem. Found the part and left to go get it, came back and repaired the unit. Quick and easy. Lindell is very knowledgeable and helped me find out a warranty issue also!"
bob R.
folly beach, south carolina
robert B.
goose creek, south carolina
mr zapata Z.
mt pleasant, south carolina
"Ray was very professional courteous and discussed his procedure on his inspection of our HVAC unit.,"
bernie B.
goose creek, south carolina
"I called to have 3 items done , two were not ! I asked to have the coils cleaned and the fan blowers to be cleaned and a thermostat remounted. called and spoke to an office manager on 10/25 AM. and explained. I know how important customer service is, it just left a poor taste in my mouth. I was also told a Teck would be out since Eric was unable to remount the stat. No one showed. The value was great, however when called and spoke to the office manager about what was not done, she said when cleaning the coils and fan blower that would be an extra charged. I explained to her that's what I called Pardee in to do. Eric did explain options of a NEW units and blue ray and monthly payments starting at 105 a month. and the benefits that comes with it. I did not have the heart to tell him what I did for a living. Pardee did offer a full refund, I declined due to the work was performed. All ask is listen to a customer of their wants and needs. charge according. Don't send a Teck/Salesperson to a home and not even complete what was asked for. Any further communication, please feel free to contact me. 423-290-8646 Cell 843-851-1500 Office Sincerely, Bernie Boettcher"
bob T.
north charleston, south carolina
mr dodson D.
charleston, south carolina
jessica W.
summerville, south carolina
"very professional"
william S.
goose creek, south carolina
"Tech was never on time with in the pre-set time. $1000 is not a very good introductary sale. To keep my buisness for future service it should have been a little more realistic. Will look locally next service need."
james F.
summerville, south carolina
"Clean, efficient, no wasted energy the entire install was no imposition for my wife and I. The installers were exceedingly polite and competent. Based on Service Expert family experiences in other parts of the country and our experience here this was so easy and seamless. Highly recommend to any one."
mr baucom B.
mt pleasant, south carolina
mr mcdonald M.
charleston, south carolina
david M.
summerville, south carolina
"Knowledgeable, courteous technician."
jill B.
moncks corner, south carolina
"The young man was very very nice and polite."
mr pyatt P.
charleston, south carolina
constance B.
ladson, south carolina
"Technician did a complete review of the system and completed the service quickly and thoroughly. I love Pardee and would not use anyone else."
john O.
isle of palms, south carolina
"fast and efficient"
ms moyle M.
charleston, south carolina
"Knowledgeable, friendly, suggested options based on what I said. Did not push for a sale of something not reasonable."
karen K.
charleston, south carolina
"I had my unit checked by someone else and was told the my problem was not what it was and the price that l was quoted was to much. My unit is working and cooling .Without having to replace anything."
timothy H.
charleston, south carolina
"Tech was not able to repair or replace the ignitor. Basically I had to pay $79 for him to tell me that the ignitor wasn't working."
sandra S.
ladson, south carolina
jeff E.
mount pleasant, south carolina
"Ray always does a fantastic job. He is personable, efficient, and thorough in his work."
noel S.
summerville, south carolina
elston M.
summerville, south carolina
tim M.
isle of palms, south carolina
"Steve quickly determined the reason for our problem and addressed it. He was informative and explained everything."
grover R.
james island, south carolina
"Tech. was very knowledgble and did a good job on the PM of my heating and cooling system."
dr mary anne C.
mt pleasant, south carolina
constance M.
charleston, south carolina
"Courteous on time thorough work"
barbie C.
mt pleasant, south carolina
"Clarence has serviced our HVAC many times. He is always prompt.Goes right to work. Doesn't get in our way and he is so courteous! I've recommended Pardee to many of your customers. Never am I disappointed, especially with someone as nice, professional and customer oriented as Clarence!"
lisa V.
awendaw, south carolina
"Clarence is professional and knowledgeable"
shannon C.
charleston, south carolina
"Very professional and courteous"
clelias G.
north charleston, south carolina
"Zach was very precise and check over everything...he did a great job"
nancy I.
johns island, south carolina
"He was very professional, quick and efficient. The previous evening we had waited for a tech that never showed up, which was disappointing."
joe P.
mount pleasant, south carolina
jean S.
charleston, south carolina
"Since I'm not sure what all the technican is required to do I have to take their word that they did the work. Lindell discussed with me all he had done and I appreciated that even though I might not understand it all."
jim C.
charleston, south carolina
cindy L.
johns island , south carolina
"Eric was very professional and thorough"
caren A.
mt pleasant, south carolina
mr altman A.
isle of palms, south carolina
shipwatch 4.
isle of palms, south carolina
the wine cellar (retail store) .
mount pleasant, south carolina
"the rep was very professional & informative"
robert D.
isle of palms, south carolina
"No one called to say he was on his way. He didn't reset the thermostat. He didn't offer to secure the attic pull down door. He didn't offer to re-attach the lattice on the outside unit. He didn't use the hose to rinse out the outside coils. I realize I'm nit-picking, but other techs done this and more."
sandra T.
charleston, south carolina
patricia J.
charleston, south carolina
"I'm always very satisfied with Pardee Service Experts. They always explain what they have done and why."
david L.
n charleston, south carolina
allen C.
charleston, south carolina
"on time, very friendly service person, answer all my question, checked out both units"
rebecca B.
charleston, south carolina
"Great job easy to work with."
mr shoultz S.
isle of palms, south carolina
"On time, friendly, informative and changed the air filters."
ronald F.
charleston, south carolina
"He was friendly and went right to work checking our systems out. We would welcome him back again."
joe M.
summerville, south carolina
"Being a long-time customer, everything was as it should be! I know what to expect and it was."
mr cook C.
ladson, south carolina
"you always do us proud"
michael C.
mount pleasant, south carolina
"It was all about the technician. Kevin started by being early (which in my book is on time). He was very professional and articulate about the work, our issues and all the options to solve them. I can't say enough about how he handled himself. My wife and I were extremely pleased with him. Thanks"
sharon S.
charleston, south carolina
"Lindell was courteous, efficient and professional in performing the service."
mr demarco D.
charleston, south carolina
"Very polite and gave us suggestions on maintaining the air conditioner and the sales rep was friendly but not pushy. We will contacted when we replace the unit."
aubrey D.
summerville, south carolina
marie O.
charleston, south carolina
"Steven was courteous and friendly. He explained what the problem was and how it was going to be fixed."
john F.
charleston, south carolina
"On time - Very thorough in his work Kept me informed as to the results of the service call."
stephanie S.
charleston, south carolina
"Eric is outstanding. So thoughtful and careful and just the nicest guy. What a delight to have him here working on the house. I always know its done right"
ed B.
charleston, south carolina
"Friendly and professional"
bob R.
folly beach, south carolina
thomas and kathrine D.
summerville, south carolina
"The 2 techs were outstanding. Very personable and easy to relate to. There was a problem with further leaks after the toilet had been repaired the first time. Tech Kevin solved the problem and will look for exact parts if needed in future. He returned three times altogether until the problem was solved. I was not charged for this. This company is great! They know how to do business and want the customer to be happy. I thank Kevin and AJ for a job well done. Toilet is finally fixed with no leaks. Thanks for the service!"
barbara B.
summerville, south carolina
"The man was very friendly, qualified ,polite and knowledgeable. He finished quickly."
seth R.
isle of palms, south carolina
desiree C.
awendaw, south carolina
"Technician showed up on time. All my questions were answered to my satisfaction."
paul P.
johns island, south carolina
"Ashton did a nice job and was very professional. After inspecting our ductwork in the attic that had been chewed by rats, he recommended replacing the entire ductwork system instead of only the affected area. Rob called us back and estimated the cost of replacing the entire system at $7150. On further thought, it seemed to my wife and I that we were being sold a big job when interim steps could be taken. I will patch the affected areas first and see how that works. We might or might use Pardee."
robert H.
edisto island, south carolina
elsayed T.
charleston, south carolina
"Exceptional job!!"
richard N.
johns island, south carolina
roger S.
seabrook island, south carolina
"The system does not work. We are still without a working system."
mr davis D.
summerville, south carolina
william N.
charleston, south carolina
"Pleasant and well qualified"
typehouse T.
charleston, south carolina
"You fixed our AC quickly and was able to come on the same day I called."
mr barcus B.
summerville, south carolina
"David is an excellent tech!!! he's also very friendly and always ready to answer all questions!!!!!"
mani W.
charleston, south carolina
"Overall,. all customer service was EXCEPTIONAL, from the person who answered my call to and promised service gratis, for a second opinion. Joe, who came to the residence was also very professional and provided a good read out and a firm price for the work to be done. The follow up to schedule the reapir work on 10/1, was also handled very professionally."
miss edlund E.
summerville, south carolina
frederick M.
n charleston, south carolina
"Ashton was knowledgeable and went directly to the problem with a quick solution."
kelly F.
wadmalaw island, south carolina
"Eric was on time, polite, and professional."
mr mistretta M.
north charleston, south carolina
"He was very pleasant and knowledgeable."
mary F.
summerville, south carolina
francis dipaolo D.
charleston, south carolina
mr denstedt D.
n charleston, south carolina
"Zach was not only very prompt but also highly professional. Please send him my way on all future visits."
robert J.
north charleston, south carolina
"Understanding great personality and knowledgeable"
mr oman O.
summerville, south carolina
"Ray was very professional and easy to work with. He did the job!"
gloria M.
hanahan, south carolina
"Clarence was very thorough. Explained everything. Took care of my unit and even washed it down. Outstanding service!"
mr lauderdale L.
isle of palms, south carolina
linda S.
ladson, south carolina
"Visit went smoothly. Unit in good condition. Tech polite and respectful. Was late but office called to advise. No problem."
james L.
hanahan, south carolina
"As usual The scheduling and appearance of the Pardee Tech was right on time. The Young lady that took the call for the appointment, the call that the tech was on time, and the tech was at our house were great."
britt F.
north charleston, south carolina
"Helpful and knowledgeable technician"
mr gray G.
johns island, south carolina
"Zack explained everything and was very detailed with his service"
robert. (debra) C.
charleston, south carolina
"Technician arrived very quickly. He immediately diagnosed the problem & set about fixing it. He made sure all was working well before departing. He was polite."
rochelle F.
mount pleasant, south carolina
"Professional, efficient, respectful of my property"
ms fisher F.
isle of palms, south carolina
"Professional, efficient, respectful of property."
mr caccamise C.
summerville, south carolina
katherine S.
charleston, south carolina
"Our tech was knowledgeable and friendly."
charles O.
charleston, south carolina
"Tech was Very knowledgeable"
shelbie L.
mt pleasant, south carolina
"They were both thorough, thoughtful and professional."
janet M.
isle of palms, south carolina
deborah D.
charleston, south carolina
darby D.
charleston, south carolina
kirk G.
folly beach, south carolina
ms kaminski K.
summerville, south carolina
"They did a great job in a timely manor"
rocky R.
north charleston, south carolina
"Very professional as always"
sandy B.
hanahan, south carolina
"Very thorough"
marilene B.
charleston, south carolina
"Punctual, curteous, explained issues and provided suggestions for upkeep"
mr huggins H.
charleston, south carolina
"On time. Friendly"
mrs finch F.
charleston, south carolina
"Technician was not able to complete fixing unit on Saturday. Advised he would have to order part & should be able to get it Monday afternoon & needed a tech to both cut a support beam in attic & cut old & install new evap coil. As of 5pm Monday we have not heard from anyone as to the status of the repair to be completed."
tonya T.
charleston, south carolina
"Prompt and found the issue very quickly."
fred S.
charleston, south carolina
"no reason"
kathy lipman L.
mt pleasant, south carolina
"Great Service"
robert M.
charleston, south carolina
shipwatch 4.
isle of palms, south carolina
mr green G.
summerville, south carolina
"He was prompt and polite. 9"
patsy G.
n charleston, south carolina
"Very professional and very prompt"
robert F.
goose creek, south carolina
bill K.
james island, south carolina
"Great service and competent technician"
mitch B.
mt pleasant, south carolina
"On time, quick, efficient at a reasonable price..."
april L.
goose creek, south carolina
david E.
charleston, south carolina
julius B.
n charleston, south carolina
michael S.
summerville, south carolina
"Initial service covered both AC units - this unit only covered 1 unit."
ms gaston G.
summerville, south carolina
"Prompt service"
mr caine C.
mt pleasant, south carolina
"Gerald arrived right at the end of the two hour window and we did not receive a call to alert us as has happened in the past."
greg G.
charleston, south carolina
john A.
summerville, south carolina
"The service was a special for two visits. David was very professional and did an excellent job servicing our heating and air conditioning units."
mr cousino C.
goose creek, south carolina
"Technician was on time, polite, personal and went directly to work. Tended to be somewhat chatty, but it fit with my personality. Did not want him to spend time unnecessarily if he had other calls and customers."
ms thomas T.
charleston, south carolina
mr chaplin C.
ravenel, south carolina
"The guys were VERY professional. They are always on time and get the job done efficiently!"
blake P.
charleston, south carolina
"Kevin did a great job!"
toddmurph(allstate) T.
mt pleasant, south carolina
ms bremer B.
mt pleasant, south carolina
mr hudson H.
isle of palms, south carolina
"Technician was personable and efficient."
mr jalbert J.
north charleston, south carolina
janice N.
north charleston, south carolina
"Victor was very thorough, knowledgeable and professional."
carl M.
mt pleasant, south carolina
"Brad was very thorough and professional. He was considerate as to my white carpets with his booties which means alot to me."
robert C.
charleston, south carolina
"David took time to do a very thorough job of examining and cleaning each of the 3 units on the property."
kimberly C.
charleston, south carolina
"Ray was wonderful to work with and answered all my many questions. It was a pleasure working with Pardee. My only concern is there is a 'sales' type person that shows up with the technician. Not a big deal, but had to manage my dogs accordingly - didn't realize two folks would be showing up."
george M.
ladson, south carolina
mr blackstone B.
summerville, south carolina
"Had to reschedule and it was no problem from them. Very accommodating to my needs plus the technician was very friendly"
mary j. W.
north charleston, south carolina
"They were efficient, kindly and respected my resodent."
ms williams W.
charleston, south carolina
"The service itself was fine. I was extremely annoyed that you once again sent someone to try to sell me a new HVAC unit. If I want your bid on an HVAC I will call you. I don't want to hear from you."
mr privitera P.
charleston, south carolina
roger S.
seabrook island, south carolina
michele L.
goose creek, south carolina
"They came out and repaired my unit and we discussed the Advantage plan. And when I thought it wasn't working properly they came back out to check it at no charge! Very nice guys!"
webber V.
isle of palms, south carolina
joyce B.
moncks corner, south carolina
"Done his job and very polite person"
timothy B.
goose creek, south carolina
"Awesome!"
ashley R.
mount pleasant, south carolina
abe W.
north charleston, south carolina
ms roy R.
north charleston, south carolina
"Brad is great! Hes very knowledgeable and friendly, honest and helpful."
phillip L.
summerville, south carolina
"Your men worked their butts off"
earl V.
summerville, south carolina
"Extremely knowledgeable young man, well-mannered and well-spoken. Knew exactly how to solve my issues, did it promptly and efficiently."
jared J.
johns island, south carolina
"It took three weeks and four calls to get someone out here. The first layer of the problem was finally fixed (broken electrical wire), but there is still an electrical popping sound occurring at the location of our electric filter. Its a constant buzzing now that wasnt there. This still needs to be fixed."
michael S.
summerville, south carolina
"Right on time, professional, friendly and informative."
charles S.
summerville, south carolina
mr best B.
moncks corner, south carolina
"David always done a superb job."
barbara/js W.
charleston, south carolina
"Very nice"
tonya T.
charleston, south carolina
"Very thorough in servicing the system."
ronald F.
charleston, south carolina
"He got here when we were told he would and he got the system running in just a short while."
richard H.
north charleston, south carolina
"I feel that my wife was taken advantage of, and we an extremely expensive system that cost us almost double what my neighbors are paying for their HVAC. I am very unhappy at buying a "Cadillac" at premium prices."
thomas M.
charleston , south carolina
"Steve knee exactly what needed to be done to get my daughters AC system functioning and took care of it expeditiously and thoroughly. A highly competent and thoroughly professional technician in every aspect."
sarah S.
summerville, south carolina
"The gentleman did an excellent check of the systems and provided me with constant updates as they were checking each system"
nick B.
charleston, south carolina
"We had no issues with the technician (who arrived on time, was professional, etc) and appreciated the expedient appointment. The frustration is due to the exorbitant cost of the repair (~2x national average for stated repair) and replacement (>1.5x other competitors). After a 9-year relationship with Pardee, we ended up going with another company and likely will continue to do so."
clarence r J.
goose creek, south carolina
"Steve explained some things about our HVAC very thorough.Steve is very professional.Definitely an asset to your business."
charles F.
charleston, south carolina
"Technician performed a fix on leaking condensate pan/piping. Unfortunately after leaving our home it started leaking worse. I went out to van to tell him about leak and he told me that he would order new pan on Monday (never got a call about leadtime for new visit) Technician appeared to have no intention of coming back in to address situation. I was forced to fix the leak myself by applying epoxy to what ended up being a crack in pan pipe stub."
ms morris M.
isle of palms, south carolina
"The technician was here within several hours of my phone call for help"
allen C.
charleston, south carolina
phil C.
mt pleasant, south carolina
"Didnt have part. Weve been without air since 1 am Sunday morning. Scheduled to repair between 12-2pm today Monday. It is 83 degrees inside our home. Barbie has asthma. Having difficulty breathing. Wheezing now"
jennifer S.
isle of palms, south carolina
"5-10 min maintenance? Shortest time ever. Didn't check thermostat inside...I thought it necessary to check all aspects..."
kathleen S.
charleston, south carolina
"Reception very helpful with knowledge of our situation. Technician called me with status of the visit as Im off site."
mr barcus B.
summerville, south carolina
"Zachery is very people oriented and very pro PARDEE and extremely knowledgable!!!!"
william J.
goose creek, south carolina
"Steve was prompt and was extremely well-versed in the workings of our system."
ms nietert N.
mt pleasant, south carolina
"On time, good service, friendly without being intrusive"
ms botzis B.
charleston, south carolina
"Joseph is certainly an asset to your company! A very nice young man with a bright future!"
janet K.
summerville, south carolina
mr watkins W.
n charleston, south carolina
ms botzis B.
charleston, south carolina
"Joseph is such a professional and most pleasant."
lila R.
mount pleasant, south carolina
"Very pleasant, efficient, and thorough"
jennifer S.
isle of palms, south carolina
"Maintenance usually takes more than 5-10 minutes. He didn't knock to re-enter the house."
mrs dorn D.
yonges island, south carolina
jim C.
charleston, south carolina
doug L.
charleston, south carolina
"Very helpful. Very pleasant"
ms craft C.
james island, south carolina
"Quick response. Knowledgeable and courteous technician."
damian E.
n charleston, south carolina
mary sue M.
summerville , south carolina
"Steven was excellent and remained until the job was completed. It took all afternoon (we have the main house and cottage), but he provided exceptional service and with a wonderful attitude."
mr gibson G.
charleston, south carolina
"Prompt and gave great service"
mr anderson A.
hollywood, south carolina
"Brad seemed to be very through."
ashley L.
edisto island, south carolina
"Excellent service and explained the process AND fixed our AC!"
mr albia A.
hanahan, south carolina
"Prompt and professional."
shannon R.
goose creek, south carolina
"Professional, knowledgeable and willing to answer questions in a friendly manner. Very personable."
charlotte L.
mt pleasant, south carolina
"Respectful, timely, explained the issues and how to resolve them."
timothy B.
goose creek, south carolina
"Excellent and caring service."
mr morris M.
moncks corner, south carolina
"Ashton was very polite and friendly. He seemed very thorough with his work and made sure I was satisfied with the service. He's a great representative for Pardee."
boogies B.
hollywood, south carolina
tina S.
summerville, south carolina
"Chris was very patient with me and explained things to me."
patrica P.
summerville, south carolina
"The technician was not only knowledgeable, but extremely respectful as well. He answered my questions and was patient in teaching me how to correctly use and care for the system. What a wonderful experience!"
alexandra K.
charleston, south carolina
ms taylor T.
hollywood, south carolina
"I had one miserable night and was very happy Pardee was able to troubleshoot & fix the issue right away."
andy H.
johns island, south carolina
"great service"
lois and al D.
charleston, south carolina
"Ray Gowens came within an hour of our call. He was polite and easy to talk to. He fixed the a/c quickly and left us as happy customers."
mr massey M.
n charleston, south carolina
"All questioned answered professionally. Problems detected or anticipated in future explained in depth. Have been with Pardee for many years."
jeff M.
charleston, south carolina
mr washington W.
charleston, south carolina
anthony T.
charleston, south carolina
"David has serviced us before and is extremely knowledgable and professional."
jeff E.
mount pleasant, south carolina
"Great personal service"
cami M.
charleston, south carolina
ed M.
n charleston, south carolina
"Technician took pains to do a through job"
david Y.
bonneau, south carolina
"I called Clarence and he came the same day!!"
ronald F.
charleston, south carolina
"Bradley went the extra mile to make sure the leak from our HVAC unit in the attic was repaired. He was friendly and a pleasure to have working on this even though it was late evening."
norman T.
charleston, south carolina
"The service Tecs, Ronetta and Margie have been great. Service call was credited and according to Ronetta a check is on the way for $99.00. Have not received it as of today. The last air filter was just installed. However, we have not heard back on the cost of the unit. The sales rep, Rob Womack, called 2 days before the install and said they did not have a Lennox unit in stock. He said we would have to wait 2 weeks for the Lennox unit or we could have a Goodman unit for date of install on 5/20/19 and be billed at $10.00 less a month. With a heat wave coming, and assurance that Goodman was a good unit, we accepted the offer. However, we have not seen the reduction in billing. We have contacted the office and they wanted to know if Mr. Womack had changed it on the billing paperwork. We told them no that he didn't come for the install and we have not seen him since. The office said they would contact him and get back to us. So far no word. Pardee has been great so far and we are hoping this is not a "bait and switch" situation. We are hoping it is just taking some time to work its way through the Pardee system and will be rectified and reflected in next billing cycle. Once everything is delivered as promised, we would be happy with Pardee."
mr nelson N.
mt pleasant, south carolina
"No complaints"
howard S.
charleston, south carolina
"Very timely. Unit was installed the next day"
charleston parks P.
north charleston, south carolina
"Fast and great service."
terry S.
mount pleasant, south carolina
"A thorough investigation and explanation of what was wrong."
jessica H.
ladson, south carolina
"I told my service tech when he came in this was my first house so he explained every step he was taking and even tips on saving money with ac temperatures!"
britt F.
north charleston, south carolina
"Pardee has helped me out twice, both times in the middle of summer, when my ac went out. They are honest and affordable. Brad was amazing! I will ask for him in the future and when its time to replace my unit will use pardee."
mrs ogburn O.
charleston, south carolina
david A.
walterboro, south carolina
karen S.
n charleston, south carolina
"I bought a brand new unit in May and theyve been here 5 times for repairs. The problem still isnt fixed and all I hear is they are going to talk to management but no one ever calls. My electric bill is substantially higher. My old unit worked better. Even Lennox denied my rebate because of the air handler."
bob G.
summerville, south carolina
"David identified a problem previously, and ordered the replacement part. Came back later and installed the new part. Plus I enjoyed meeting David. Nice man who knows what hes about. Cant ask for much more."
andrew H.
charleston, south carolina
"Very professional and friendly. I really appreciate that they explained everything they were doing."
john M.
folly beach, south carolina
"You always get it fixed"
mr jalbert J.
north charleston, south carolina
"Very professional technician. Very courteous and helpful agent scheduling (Dianna)"
mr haller H.
n charleston, south carolina
"No problem with service - but due to my schedule it was rushed - tech was delayed due to traffic and completed inside review while I was at home but he had to do the outside checks after I left home."
mr kuhn K.
goose creek, south carolina
"Very professional and on time. Unit was installed promptly and answered questions I had."
mr earhart E.
charleston, south carolina
mr grubb G.
n charleston, south carolina
"Fast service. On time for appointment."
kurco I.
charleston, south carolina
"Familiarity & competence with equipment"
radcliffe M.
charleston, south carolina
"The tech was call out to service one unit, however he was able at the last minute to check service for another unit."
cheryl B.
cordsville, south carolina
"T.hey were very polite and on time and fixed the problem pretty quickly."
linda S.
ladson, south carolina
"Technician was courteous and well informed. Answered my questions. Only reason not a "10" for the survey - would have been "10" if I hadn't had to buy a needed part for the unit."
david M.
north charleston, south carolina
"I feel that making a repair was not their number one priority they wanted me to get a new unit I just wanted my unit repair because I knew my credit was low having it repair my was only choice at this time very disappointed in this company I already have a hard time with trust now look at what this company tried to do to me"
amanda O.
summerville, south carolina
"he was knowledgeable and kind. He explained everything that he was doing and what repairs needed to be made. He also did a very thorough check to make sure my unit was running at optimum potential."
jennifer L.
charleston, south carolina
timothy B.
goose creek, south carolina
mr nelson N.
yonges island, south carolina
mr gray G.
johns island, south carolina
mr galaida G.
edisto beach, south carolina
"I have had a new Heil system installed by a competitor for $4,200. Your quote for a replacement system was over $10,500. Not sure how that is even possible."
marilyn N.
n charleston, south carolina
"Chris was very professional & checked everything and then told me what could be causing the problem. Decided to vacuum & see if the unit worked better vs putting in a new switch."
ms koenig K.
mt pleasant, south carolina
hildenbrand H.
daniel island, south carolina
"Chris was very knowledgeable and helpful."
irene D.
summerville, south carolina
sean D.
james island, south carolina
"Responsive to my after hours call. Problem solved timely. Tech communicated well"
ms moon M.
summerville, south carolina
"He was friendly, knowledgeable, on time and efficient."
betty M.
summerville, south carolina
"He was very discreet"
steven R.
mt pleasant, south carolina
"Quick service. Reliable"
bill K.
james island, south carolina
"Quick response and professional conpletion"
ms barnhart B.
ladson, south carolina
"Had to have a call back from service the night before because sytem wouldn't shut off and it wasn't cooling. Tech found that the heat strips were stuck and need to be replaced. He is calling Lennox to gt price and will call back today with price and to schedule installation."
ms barnhart B.
ladson, south carolina
"Came out after hours, cleaned out drain lines which were clogged and emptied pan so unit could run. Couldn't be more pleased with the service."
mr koller K.
mt pleasant, south carolina
"Install: quick ,efficient, knowledgeable, friendly, just a good team."
reynolds R.
charleston, south carolina
"Kevin was very thorough and checked into everything we had concerns about, and even things we hadn't thought of. He made us feel confident in our choice of your company"
karen L.
charleston, south carolina
"Professional Courteous On time"
matt S.
charleston , south carolina
"This tech did a thorough. inspection-"
tammy P.
north charleston, south carolina
charles S.
summerville, south carolina
mr oliver O.
isle palms, south carolina
"Technician arrived on time and completed his work correctly in a timely manner."
mr cook C.
ladson, south carolina
"your company does great work"
brian T.
charleston, south carolina
"Zach was exceptionally well-informed, attended to the job with a great, positive spirit (despite the 98 degree temps outside and my house being his last call of the day)."
robert B.
goose creek, south carolina
"Unplanned for changes kept the installers in limbo and I wish I had read the paper work before the installation date and opted for an $8,000 dollar single stage."
linda S.
summerville, south carolina
"I have been very satisfied with Pardee overall. While I like to visit and make small talk, this visit went way too long. During the 1 1/2 hour visit, he was at my unit maybe 20 minutes. He does like to talk! Maybe if I was not getting ready for company, I might be a little more forgiving."
ms ledbetter L.
mt pleasant, south carolina
"Called in morning for appt. was given 6-8pm, Joseph arrived 2 hrs early at 4pm. He was polite, evaluated and fixed problem in a very short while. Thats why I always call Pardees"
elton K.
n charleston, south carolina
"Professional, Informative, knows his profession. Fixed the problem; very satisfied."
barry A.
mt pleasant, south carolina
"Lindle was prompt and efficient, knew what he was doing."
mr penley P.
isle of palms, south carolina
"Very friendly, check unit out very good."
ms williams W.
charleston, south carolina
"Tech was prompt and resolved issue"
michael D.
mount pleasant, south carolina
"They showed up on time and fixed my problem. They didn't try to up sale me anything."
pam C.
summerville, south carolina
"Bryan was excellent at explaining everything!"
patty M.
summerville, south carolina
"Brad went over and above to help solve my problem."
anne A.
charleston, south carolina
"Pardee was very responsive. They sent Ray Gowans out late Saturday night. I had company and was anxious to get moving on a fix. Ray is a great technician, knowledgable and professional. He was very patient with all explanations. I was disappointed that during the initial installation of my fairly new and very expensive set-up that no one mentioned the would be benefit of also having a surge protector installed. I'm fairly sure that the recent storm and power outage is what caused my thermostat to blow. Pardee did pick up the tab for adding a surge protector. But I had to pay for labor on the thermostat which I believe could have been avoided. I am nonetheless grateful for the speedy service and the surge protector. I still stand by the 10 rating."
mrs petit P.
mt pleasant, south carolina
"The service was excellent. Just sorry that the cost was not covered by our service contract. But----you win some and lose some."
christine C.
james island, south carolina
james M.
n charleston, south carolina
ms williams W.
summerville, south carolina
"I have had 3 other major companies out since my unit was installed 3 1/2 years ago by another company. In that time no other tech has taken as much time nor been more thorough in finding what has been causing my problem since date of install. Both my experiences with Pardee have been through without complaints about the heat in the attic."
quinnie G.
ladson, south carolina
"Very punctual, knew their job and did it correctly. Thank you so much Diana, Gerald, Roland, Thomas and AJ. I can finally sleep well."
charles B.
hollywood, south carolin