Pardee Service Experts Reviews

"It took multiple phone requests to get filter ordered and installed. Once technician arrived, service was fine."

"Technician was very methodical and prompt in troubleshooting the problem. The same technician came out 8 years ago to resolve problems with the HVAC installation and was able to remedy that problem also when others were scratching their heads."

"thorough and informative"

"Answer questions and was knowledgeable."

"For the work that was needed to fix my problem I got it fixed for thousands of dollars cheaper than what pardee quoted me I will never bother calling on them again"

"I felt Clarence was looking out for me and provide the necessary maintenance for my unit."

"Your service rep was not in the process to do what i was told he would do to correct the problem. i called the office and reported this and i was told a manager would call me back. This never happened I am still waiting on the call.."

"Service fee was incredibly high for not being able to fix the issue. $99 to say "sorry, we don't do that" is ridiculous. Also, the technician promised to send photos of a leak he found in the crawlspace, and never did. I was glad he let me know about it, which increased my rating."

"Installers were very professional and explained the operation of the unit."

"it was for maintenance package 2 x a year I paid .. fan was open only half leaves cleaned out ugh I don't jave tools to open myself.. 1500 addtional repairs recommend since 1st blower repair i don't understand how a fan $957 discount price is more than the cost blower i Google average cost fan 300 to 600 came up so high? And yes I did Google average repair blower yall came in the middle price range"

"Tech as great and genuine"

"the technician was very patient with my 89 year old mother and he made things easy for her to understand"

"BRAD WAS THOROUGH, DID NOT SEEM TO BE IN A HURRY TO CHECK AND LEAVE LIKE SO MANY (THEY MISS A LOT). PLEASANT REPAIR TRIP, HE FIXED THINGS THAT TWO OTHER TECHS DID NOT."

"100"

"He explained all that was good an bad with my unit."

"Both were very professional and thorough."

"It is deserving."

"The technician knew what he was doing, and he performed his job quickly and proficiently."

"Arrived on time. Completed the job in a timely fashion"

"Right on time. Tech very friendly and efficient."

"Both reps from Pardee dwore masks and were very considerate and knew their job."

"Tech had to return to finish a job that should have been done by the first tech that came out."

"Everything was done correctly and done with efficiency that only Lindell provides"

"excellent customer service"

"Did the job as scheduled, and reported the condition of the system."

"great service"

"He checked very thoroughly, caught the fact that one of my vents had been severed from the ducting - presumedly by a third party I had under the house earlier. I liked the manner in which he did things and talked to me."

"Tech was knowledgeable, respectful, polite and thorough"

"Britain was prompt, completely polite, professional and went above my service expectations on this service call."

"Brad was thorough and explained everything clearly. Really nice guy and knows his stuff"

"Excellent service knowledeable courteous"

"He did a very thorough and detailed job. He provided very good detail."

"Hr was very professional and thorough"

"Guys came on time, finished early and left the area tidy."

"polite, prompt, reasonable"

"Pardee's always comes when scheduled and proceeds drectly to work and checks out all systems. Afterwards we got a explanation of what done and is other work needed. Efficiently."

"Very courteous & professional. Timely completion of the job."

"The technician and manager that arrived did an amazing job and provided great service."

"Reporting on the condition of my unit the other day was very inconsistent from the technician that serviced my unit in March. For example the Freon pressure was almost identical during both visits but the recent technician rated the status was poor and the March technician rated the status as good. There were other discrepancies, which made me feel very unhappy. I called the office to inquire and I was told someone would look into my questions and get back to me. No one has gotten back to me."

"The technician took time to explain and provide feedback on the condition of my system and tools of measurements used & purpose."

"When the duct work was installed it was laying on the ground with no moisture barrier . That is a no no and the duct work maybe ruin as result. My complaint had yet to be addressed."

"KEVIN WAS PROFESSIONAL AND WENT WELL ABOVE EXPECTATIONS. HE PROVIDED EXCELLENT SERVICE."

"Professional, efficient, on time, thorough"

"Very professional and did a great job with the service"

"Did a great job."

"Customer service Technician provided superlative explanation .. ac up and running less than 24 hrs scheduled appt with added UV protection from mold mildew bactetia virus"

"They were all very polite and worked very hard They answered any questions we may of had"

"Lindell, the Serviceman arrived on time, diagnosed the problem, and had my system back up and running very quickly."

"He arrived quickly and completed the job quickly."

"On time, super professional and personable."

"Prompt and thorough service."

"I have asked several times for a copy of the contract to be emailed to me but have not received it."

"Polite, efficient and knowledgeable"

"Ken was excellent!"

"Not sure why a representative tags along except to sell something which I find offensive."

"They got me in before my requested time. Identified the problem quickly. Gave me clear and concise options on what could be done to fix it."

"Friendly and knowledgable; Very quick to diagnose the issue and provide a fix"

"On time, pleasant, efficient and personable!"

"Showed up on time, were open, honest, and effective"

"Found the issue and ordered part and completed in a timely manner."

"As always, a very pleasant experience."

"The tech was very knowledgable and did an excellant PM on our system..."

"David, it seems, is "our" technician. He's been here several times doing routine maintenance. He's always very thorough, explains the thermostat (every time!) and is entertaining, to boot!"

"Thorough, informative, courteous."

"We knew that the last visitor reminded us that the bulbs needed changing soon. Kevin said we had 2 more months on the old ones and ordered more to be changed at a later date. I was pleased he was"johnny on the spot" to remind us. You are great people, thank you!"

"Ray was very knowledgeable, professional and efficient. Excellent representative of your company."

"Zachery did an exceptional job, he is truly professional and friendly. He arrived on time, and explained everything thoroughly. He was very respectful, could not ask for a better Technician."

"They totally screwed up our systems. They improperly wired two of our systems that have droved us crazy and have ruined many nights of sleep."

"Because I had to ask several times to have the duct work lifted off of the ground. When it was laying on the ground it caused massive moisture issues underneath house. As it I will have to access how much water damage there is and how much moisture I can alleviate from craw space."

"Prompt. Professional. Courtesy. Offered full explanation to work performed and answered all my questions."

"Professional"

"Professionalism"

"Both men did a well-detailed job and gave me a report of all he checked. James also addressed every concern I had about my deteriorating HVAC system."

"Amazing job always spends the amount of time needed goes over everything with my wife as I am usually working kind courteous and very thorough great job keep up the great work"

"We liked that 3 window units were installed by service techs to keep us comfortable during the work. The crew worked well together. Very cooperative and efficient. Completed all in just 2 days."

"Excellent service friendly knowledgeable tech"

"All Pardee personnel that I have had contact with have been outstanding. The only issue I had with this service was the time it took to get the repair parts."

"Quick and efficient service from call time to job completion."

"Always polite and professional. Been with Pardee over 30 years. My parents were also customers."

"Dean was prompt, direct and didn't try to hard sell me. He provided an easy-to-understand quote form, and made suggestions on how I could gather pertinent information about my house specs that would have an impact on what I'd need for the project."

"My technician is the best"

"Dustin was accommodating of our work from home schedule and completed the job on a Saturday. He identified several issues, and we are happy to resolve all of them at one time."

"Our service experience was a great one. The team arrived in only a few hours after we called them. Brad and Chris were very nice and helpful the entire time. It was a pleasure."

"Great service"

"It was.more of an inducement yo buy a new unit"

"He was polite & driven to get it right no matter what he had to do. Kept me informed. Wouldnt leave til he knew what he had done would hold me over til he could get back. Assured me that if I needed him to please call."

"Diana made it easy to get an appointment and, Zach was professional and friendly and (most important) fixed the problem."

"Young man Clearance nice got everything done quickly. & told me problem fixed it!"

"Display good workmanship"

"Workers were very neat and effecient."

"Pardee was the only company that had a service expert on call; which meant they were the only company that could come out to assess my AC in a timely manner. The technician was professional and kind. He went above and beyond during the experience."

"Technician was very courteous & knowledgeable. He discovered the problem right away & initiated a fix."

"Clarence did an exceptional job, just disappointed that you had to come back to fix the problem. Nothing negative about Kevin!"

"The trim on my attic had to be removed and was pretty much destroyed. The tech put the broken pieces back on and left dirt stains all around the entry point. The techs did not have foot coverings. They instead used a very dirty drop cloth that only covered about 80% of their path. I covered the rest with a clean tarp I had. Overall the A/C is working as expected, but I wasn't very happy with the way my attic trim was left. Still haven't heard when you are coming back to fix it."

"I am so surprised he fixed the AC and I didn't need a new thermalstat . I also am impressed AR his work. And very professional."

"Slow start but perfect finish"

"First. Your people need to look at the notes. Pardee canceled our appoint THREE times first was tech sick, second I dont remember and the third I still have the voice mail asking me to call them to cancel my appointment because pardee has too many appointment with customer ac out. wTF I thought this was Preferred service not we will co e by when we can. This was installed MARCH 2019 and this AUG 2020 was the first appointment Pardee kept to change the filters. UNSATISFACTORY at best . Then the sales person was upset because we would. It allow him in. Get a grip folks! DO NOT Ever send a sales person to my residence again. Then they wanted to sit in my driveway for 30 mins WTF? They do t know the age of our newly replaced water heater but were pecking for something to sell...you have been told"

"Timely arrival and completion of service. Replaced 1 out of date UV light kit."

"no problems"

"I never got the answer on the price of a air condition unit that I wanted. Someone was trying to put me in a contract that did not make no sense at all to my understanding"

"Bcuz we just had the compressor fixed a few months ago and it cost $80.Now we had to do it again and spent $225!! I wish I'd never bought from Pardee. I think I've only had it 3 years and already we've had you come for repairs 3 times."

"It took 6 times to finally get it right"

"Punctual,went right to work,wore mask, pet my dog and explained what he had done.courteous!"

"Technician did not know there was a safety/ reset switch on the attic unit. Had to call another company who's technician diagnosed and solved the problem in 2 minutes. I also didn't appreciate the hard sell of the second guy that showed up. I'll go back to using Fogal."

"came out right away and fixed it"

"Quick to respond and fix the problem."

"Did a great job"

"He answered our questions and fixed our problem"

"Came ASAP first thing next morning"

"he was great"

"The technician was very efficient and pleasant."

"No rating as I was not there."

"All were great. One guy talked too much. Tell him I said hello."

"He did a good job, as always."

"Very friendly and knowledgeable."

"Steve and Ken did an amazing job. They didn't leave until they made sure everything working properly."

"I called many times to get an update on the filters for my AC unit. I pay almost $200 per month but I am not getting what I am in need right now. I understand the COVID situation, trust me, but all I am asking is to have new filters. I am out of them and I should not have to call, over and over, to get this item."

"Technician was professional and answered all questions."

"A little bit of scheduling confusion"

"Very professional"

"Personable representative and efficient service."

"Brad was here quickly which I did not expect. Did a great job figuring out what was wrong. Then not only found the part locally, but went and got it and came back the same day to install it."

"I had to make three phone calls just to set up my appointment for an emergency service I have a annual service plan with party have had for almost a decade and this time I had an issue and the information I got from your phone operator was different from the information your tech provided when your tech arrived he came to hours earlier than the arranged time and he proceeded to tell my wife that there was an issue with our ductwork that it was too small and that is blowing a hole through it because it was too small turns out that was not the problem Im quite disappointed. The issue was that someone in climbing to my attic air handler head set on or put weight on the ductwork snapping the elbow joint Im breaking it dont know when that happened but most of the time it is parties people who are getting back there to that unit all I can say is that your agent this time sort of tried to tape the insulation back around the ductwork but didnt reconnect the elbow joint so it was still blowing most of the air right into the attic. As I mentioned Ive been with party for I think now 11 years maybe 12 for as long as weve owned our home and we are in our 12th youre in the home generally Ive been pleased with the service most of your texts including the last one who came and did our service only about three or four weeks ago did a very fine job he was very fine young man did not attempt to sell me anything this agent Brad came try to solve my problem which was a float pan that was full of water why it was full of water I dont know it wouldve been dry for three years but his claim was it was full of water because our ductwork was too small which is also interesting because its the same duck work its been in the home for almost 40 years and none of your agents has ever said the ductwork was too small in any case as I mentioned the problem was A broken joint broken knuckle . Your tech and I Donely miss diagnosed my problem he only loosely taped back the insulation around a hole and claimed there was nothing that could be done to repair it and we had to get you out there immediately to change our ductwork very disappointed"

"I thought the process would only take about 6 hours. The men came at 9:30 on Monday and except for an "unscheduled trip" stayed til 3:30.. They had to leave to get supplies (lumber to rebuild a platform in the attic since the new unit was larger than the old one). They even picked up a window A/C to lower the temp until Tuesday at 9:30. It still took until 1:30 to finish the work. The men were VERY nice and even vacuumed the area after picking up their "blanket" covers."

"He came in about an hour when I had an emergency situation. Unbelievable! And he was polite, friendly and helpful."

"Technician was great but second call in a month on this issue.... brand new install. Part is on back order so house not cooling correctly."

"Technician did a good job"

"Great, courteous service."

"The communication was very good because I live in Florida."

"Great job and timely."

"Efficient and expeditious."

"Friendly, efficient service"

"When the initial appointment was scheduled the lady put the appointment on the wrong day. The second person I spoke to about the service call was very quick to reschedule and get someone out very quickly. Dustin (the technician) was polite, professional and pleasant to work with."

"He never came in house to check thermostat .Did not tell me when he was leaving. Received no paperwork or let me know status of my equipment."

"Its all about the tech Brad. Wonderful"

"Came right out and fixed the AC."

"I already answered this survey"

"They were able to identify the problem and fix it the same day, I couldnt ask for more."

"you were able to help the same day. Kevin was nice, friendly and honest."

"neat masked polite and good at his job!"

"Solved my problem in record time."

"Fast response on a hot Friday evening when the temp in the house was climbing to a very uncomfortable level. The tech corrected the problem within 10 minutes. Very pleased with the results."

"I had asked for the filter to be changed and no mention was made of this in the technician notes. Please advise if it was done. Otherwise very good."

"friendly, quick"

"They were professional and answered any questions"

"Damper motor was broken per diagnostic test. I was told that damper motors were back ordered and may take a week. I was called the very next day to set up an appt. for the repair. Chris told me to turn the upstairs unit off and let the downstairs unit cool the house. Another person within the company told me to leave both units on. Who is right? Its been 2 weeks now and I havent heard a word from Pardee! I am so disappointed. I thought yall were different. I am actively looking for yet another HVAC company, as I am NOT receiving the services that I am paying for. Tina"

"Technician was informative."

"They did a great job."

"Outstanding service."

"Told Pardee I was getting 3 bids to replace A/C unit and Pardee was the only company that did not even bother to check out the air handler in the attic. Pardee bid was also approx $7,000 MORE than other proposals for similar unit."

"Quality of technical services was excellent, but pricing was outrageously high."

"Very polite and professional. Fixed problem quickly and charged a reasonable amount"

"Excellent and attentive, explained everything clearly and concisely, knowledgeable and extremely helpful."

"On a Friday afternoon they told us a part would have to be ordered to fix and we would have to do without air conditioning until at least Monday. Monday tech fixed AC and a new part was not required"

"Great guy. Diagnosed the problem in minutes, however the part wouldnt be available until Monday."

"Technician was very knowledgeable and knew what the problem was right away."

"MOTOR WENT OUT ON CONDENSAR. I MADE A SERVICE CALL AND WITHIN 1-1/2 HOURS A TECHNICHAN WAS AT MY HOUSE CHECKING THE UNIT. A NEW MOTOR HAD TO BE ORDERED. NEXT DAY CALLED TO CHECK ON PART ORDER. ORINGINALLY SAID IT WORK TAKE 3-4 BUSNIESS DAYS FOR PART TO COME IN. PARTS MANAGER FOUND ONE LOCALLY AND NEXT DAY UNIT WAS REPAIRED."

"Required a thermostat replacement. Chris was able to get his hands on an available newer unit and installed. Obviously experienced and well versed with the new thermostat and spent significant time discussing it's features with me. I've remained with Pardee almost since the home purchase 35 years ago and will likely remain with them into the future."

"As far as I can tell, they did well."

"professional / courteous / knowledgable / A+"

"Did an outstanding job"

"Greg precisely diagnosed the issue , explained the issue we faced and what it would take to resolve the problem . He was very knowledgeable and professional . A five star experience , thanks Greg ."

"The technician was late. He did call to say he would be late. I had to call the main twice to find out when he would arrive and he did arrive he didnt know what he was there for."

"Professional service."

"Responsive, hard working"

"Very fast service and very friendly people."

"The technician showed up on time and went right to work. He answered any questions we had and was very pleasant to work with."

"Britain performed the necessary inspection in a very professional manor."

"David was very helpful and nice person."

"courteous , quick and efficient"

"Mr. Frazee was timely, professional, and gave me great explanations about what needed to be repaired and his next actions to make that happen."

"Fixed problem quickly, and acted very professionally."

"Christopher did not wash the outside of the units. Every other tec. has washed the units before they finished."

"Very professional, clean and great personalities"

"Victor was very knowledgeable and professional in diagnosing the issue. Our company was referred out to a contractor but have not heard back from the contractor so the problem remains unresolved."

"Very professional and frindly!"

"Both Clarence and Sean were professional with my first interaction with them. They both were respectful as was Briton (spelling my not be correct) and I appreciated the courtesy they showed by wearing masks and shoe coverings in my home. I wore a mask myself. I have finally found my HVAC contractor after all these years. I am so glad I called Pardee!"

"David was very friendly, polite, and efficient. We enjoyed having him service our units."

"I spoke with the technician prior to his entering my home. Roy said he was not sure of the requirements for the visit. I said, the renters called and mentioned mold was visible in the upstairs unit. I said the previous quote had been for a full tear down and that I was not prepared for that. I asked could he keep it simple for now as I was quoted a $125 fee for the cleaning of the minisplit blower. I also mentioned he was not to discuss any proposals, maintenance recommendations with the AirBnB renters. 15 minutes later I received a call from the AirBnB renter stating he was not comfortable with theother four units needing service and felt they needed to be cleaned. (Roy noted in February, Pardee had a proposal on record for cleaning 4 units). As I do a good portion of my service work on my rental home, I had not broken down these units. When I spoke with Roy, he said he had done two units. I said how would the renters view cleaning two units when they had called me asking for the cleaning of the four minisplits. I said Roy needed to clean the units the renters now asked to be cleaned, he could not leave the home with the renters upset and now expecting him to clean the units in question. I then reached out to a supervisor and repeated the above. I am not upset, I believe this could have been avoided had Roy kept his communications with the homeowner and deferring any concerns from the renters to calling me."

"My technician was super friendly. He sat and explained everything to me. He was very fast but very thorough."

"Fixed the error with no issues."

"Excellent service. Professional nice helpful"

"Responded in a timely manner and fixed the problem."

"He diagnosed the problem quickly and fixed it."

"up & working in a short period of time. Pleasant and friendly. What more can anyone ask for."

"They said they would be back to install "something", but I still haven't heard from them. I reached out to the sales rep yesterday, who has passed my message along."

"had some type of problem with the system and you tech fixed it - when he left he said I should receive a call on Monday from supervisor to schedule an appointment to repair damage to ceiling resulting from original problem - that has not happened yet"

"The tech was very polite and answered all my questions. The service was quick and repairs were made in a timely matter"

"Steve is extremely knowledgeable and very efficient in his work."

"Both Ray and Robb were very helpful and knowledgeable"

"On time, very pleasant and professional. Showed us how to handle changing the air filters ourselves in the future."

"The service was fast & efficient."

"Once again a very professional job. Very respectful of our home. Great Job."

"No follow up with detailed estimate."

"Very nice young man"

"The technician took his job very serious. He even came back with the necessary screws to replace the ones that had been dropped/lost by previous technicians."

"He quickly found the problem."

"Over all service"

"The efficiency and thoroughness of the employee was impressive."

"Very good customer service from call to technician"

"Although we were unable to find the source of the water, both Kevin and James were extremely helpful and thorough. They really went above and beyond to identify the problem."

"Were very informative and took care if the problem."

"Technician suggested surge protector which I had never thought of. Very quick service."

"James was great, very knowledgeable and the install crew was as well. Got the job done quick and were even now e to the carpet guy who was there at the same day after he was kind of a prick to them."

"Kevin and Dustin was very nice and informative about the situation and made it as easy as possible"

"On time, courteous ,professional, a gentleman, no BS."

"BJ Richardson, senior plumber, worked patiently with me about my old water heater. Kevin & Dustin were prompt & courteous when replacing the unit. Everyone I've dealt with from Pardee has been very competent & caring, which is important to me."

"He arrived promptly, explained what needed to be done, finished quickly. Extremely great service!"

"you guys were on time and provided the service timely."

"On time and quickly done"

"On time, courteous, promptly competed the service, kept proper distance."

"I was insulted by the attempt to price gouge and charge almost 3k for an hour of labor. I lost respect for Pardee, who I've used several times before."

"Went very well and took into account our concern about the virus."

"Ken was very professional and shared details of his inspection and service with me. He was knowledgeable and courteous. I thought he was so attentive to detail that I signed a service agreement with Pardee for yearly maintenance."

"Sean was very knowledgeable of his job considerate of my home and went the extra mile to help in my financial situation."

"Ray was a great tech."

"Left the back gate open, didnt change or even look at the filter."

"The service provide by Britain from the beginning to the end was excellent."

"Kevin and Dustin did a fine job."

"Very professional and knowledgeable and keep mask on for our protection."

"Plumber came out and realized the issue was not in the plumbing. No charge"

"Quick and efficient."

"very courteous and informative"

"Thorough evaluation."

"your quote was way too high. I got the same work done on the same day, same quality, for 61% of your quote"

"Very knowledgeable and great personality"

"fast response to an after hours call. knowledgeable and professional technician."

"Professional Knowledgeable and Courteous!"

"The gentleman who came out to service my property was courteous professional efficient and knew his stuff. It is a rental property and I live out of state but I felt completely comfortable working with him over the phone and he explained everything thoroughly and efficiently. I will use you guys again in the future based on my experience with him"

"Sales explained everything. Installers finished on time"

"Friendly and competent expert workers."

"He checked the system thoroughly but couldn't explain why it would only cool to 78F. It always had in the past. He did not replace the side of the lattice on my outside unit."

"On time, knowledge, and manner."

"Excellent response, very timely"

"Courteous, prompt, expert service at a reasonable price - Will recommend to others"

"Steve was great...Very knowledgeable and courteous"

"Kevin is always friendly. He always explains what work needs to be done. He's very thorough."

"Prompt and courteous!"

"Very professional."

"From my first call to the office letting them know that my air-conditioning was down in the room where my 88-year-old father was living to win the repair guy showed up at my house at 10:30 at night after helping out many others during the evening I was completely impressed and very thankful. Bad news was that he let us know that the motor on my unit was broken and for the Fourth of July weekend might not be Able to get it in time! I called the next morning to check and the bad News was that it wont be here for three days because of the Fourth of July weekend. You guys called back saying they were going to send someone out with a small window unit that I could use over the weekend. They showed up within an hour and had the air conditioner up and running. Ive been in the hospitality industry for 45 years and its truly rare to find a company that cares about their clients as you guys do congrats, Bravo, thank you so much for helping out especially when I know a lot of other people must be in the same situation with this crazy heat. Once again congratulations to an incredible team you guys should be proud. Bob"

"The sale person inform me that he would check back in two weeks after installation on 5-9-2020. (he did not check back). It's been two months and no information on my rebates-Lennox and Dominion energy."

"Excellent service."

"The two young men were so very nice and really cared about helping solve the plumbing problem. They went above and beyond our expectations. They are the best plumbers we have ever used. Very impressive young men."

"Great technician. Prompt, competent, personable"

"Well I called for AC Service however instead received a sales briefing. The technician checked the unit and it could not be fixed because the compressor was no longer available."

"People nice but pricing is out of sight high."

"He was very professional, nice , polite !"

"Brad did not waste any time. He quickly found the problem and started getting our system back in working order."

"Solved the problem quickly."

"Steven showed up quickly and solved our issue quickly."

"Expensive"

"First, the original june 24 from 2-4 appointment was not written down and not met. They say that Amanda who took my money and my phone call has left the company!?! My daughter took off work to accomodate the appointment. The next appointnment was supposed to be from 2-4 again and this time he showed up at 12:30."

"Because he was quickly able to diagnose the problem and solve it"

"Same day service, very thorough, answered all my questions courteously."

"Prompt, friendly, thorough"

"Tech was thorough, systematic and kept me informed what and how the test were going."

"Technician was on-time, competent and worked expeditiously."

"I have heat/air maintenance with pardee, when water heater went out was told it needed to be replaced cost $1800, way too expensive when I can purchase the same water heater for just a little over $400"

"Great customer service"

"Ken was very prompt, and very professional. Quite a thorough job putting sensors by the intake and output vents."

"tech guy shows up on time doesn't fart around and my air conditioner runs without any hiccups"

"Professional, respectful and knowledgeable."

"Arrived 2 hours late. Technician Brad was accompanied by another individual who we assumed was an assistant or apprentice, later identified as Greg Healey. We were shocked when told our less than 6-year old Lennox system (installed and maintained by Pardee) needed a $1,500 replacement part. We were then taken aback when it then became clear that Greg was actually a salesman and had come along to attempt to sale us a brand new system. Strongly recommended getting a whole new system, even though ours was less than 6 years old. Focused on the "Advantage" plan which required a lot of questions on our part to finally discern it was a lease with monthly payments forever. Later emailed us proposals for systems with purchase prices of nearly 50% to 100% higher than the supposedly high quality Lennox system Pardee sold us less than six years ago. Brad and Greg were both very nice, but after they left we became more and more suspicious that Pardee sent a sales rep with the tech. Obvious goal of the visit was to sell us a new system -- why else would a sales rep come with the service tech? . We felt we could not trust the diagnosis or repair estimate. We obtained a second opinion and received a repair quote that was less than 2/3 of the Pardee repair quote, and affirmed no need to replace whole system. The second source performed the service, and we will be getting service from that organization from now on. Pardee has definitely gone way downhill since selling out to Service Experts, and we can no longer trust the integrity of their recommendations or service."

"Kevin is a great technician and was the first person 6 months ago to explain to me the proper way to set the thermostat on Auto. Shaun was great explaining my options on replacing my unit when the time comes. I really like dealing with both guys. Thanks a much appreciated. Also the girl on the phone that set up my appointment was great to deal with too. I think it was Amanda !"

"Left the breaker off...flipped it back now nothing works."

"He was very good explaining what was the problem."

"Very knowledgeable and great customer service qualities. A company asset."

"The technicians were professional and courteous."

"Quick to arrive and quick to fix the problem."

"Tech had us sign for the filter and then noticed the wall unit wasn't corresponding with the unit. After he replaced the filter don't you think he should have run a test of the unit? He found out he had tripped a switch on the unit while replacing the fan. Just poor follow-up on the job performed and not looking at the small details. He's not your best or maybe he was having a bad day - which again isn't my problem. He will never perform work for me again - there is no trust in him doing a good job after what I saw today."

"I provided this rating because the technician was very professional and provided knowledge regarding my air conditioner."

"They're always friendly and come when we need them."

"Very nice and pleasant to work with"

"Timely courteous and informative."

"Eddie Dos Santos did a very professional job repairing the water stains in our ceiling."

"Did his job Went and got a filter, installed it. Efficent."

"Tec did not bring out Proper oxidizer For the system."

"Tech did a complete and thorough job."

"They took their time, seems like the unit unclog itself."

"The technician got our mini split back in running order but he said he thought it may have a leak. We are waiting to see if the mini split continues to work properly or if we have difficulties with it again in the near future."

"Quick appointment. Quick diagnosis."

"The technician was very courteous and informative"

"On time, courteous reps"

"very professional but I still need my ceiling fixed"

"Serviceman was very efficient"

"Technician was very good at explaining the work and answered all my questions"

"Prompt, professional, direct, knowledgeable and asked if he didnt know the answer to the questions and got back to me promptly with the answers. 6 hours from problem to solution!"

"You do not and have not serviced our unit. Please do not send any further e-mails, phone calls, or surveys to us."

"Kenneth was very thorough and helpful."

"Quick, efficient, thorough"

"prompt and worked hard to maintain equipment"

"Ray is a very thorough troubleshooter.Ray showed me the right App for Lennox.i control my HVAC with my Iphone.Ray is an asset to Pardee."

"Efficient, on-time, clear and helpful answers to questions"

"Your plumber Danny returned to my house multiple times, in an effort to get the new water heater to work properly. Finally, it was determined that the heater was a "lemon." I received a new heater, and it has ben working fine. Good work, Danny!!"

"Ray is timely and very professional."

"He called before arriving and was prompt and very efficient,"