Pardee Service Experts Reviews

"After purchasing a AC unit from your company a little over a year ago , my house is still warm in the summer and cold in the winter."

"Both Ray and Tony explained their answers to all my questions. Both were very knowledgeable and courteous."

"Charlie was an excellent technician. Very informative and helpful."

"Friendly customer service. Prompt and courteous service personnel."

"Good job"

"I don't recommend companies..."

"worst experience"

"They were quick to come and resolve our issue. The tech was professional."

"He was knowledgeable and professional with his work"

"Pardee has always provided us with excellent service, no matter the problem and/or weather."

"Jonathan S was awesome: on time, professional and courteous."

"I have been very happy with the unit since I have had it installed. It works perfectly."

"They were both friendly and informative about our HVAC system."

"Stayed on the job"

"I have experience informative and helpful information from technicians"

"Very professional technicians. James and Ray were great to deal with."

"My high rating is for this team of Brandon and Oscar only. Prior teams were disappointing and always wanted to sell me vs service me. That was NOT the case with Brandon/Oscar. Very high service focus."

"Very knowledgeable about their job. Explained well"

"Timely, professional service."

"The service is very thorough. If there is anything that needs fixing or replaced, they will tell you and ask if we want them to go ahead and do it then or make sure they set up a time that is right for us."

"Very friendly and explained and showed what was wrong."

"The guys that came out to my home for service check on my unit was awesome. They went above and beyond. (Danny & James)"

"Called to set an appointment Tuesday late afternoon, they fit me in the following morning. Twan was the technician that came to my home to repair an in ground water leak. He was professional, courteous and knowledgeable. Its good to see young people entering the trades."

"They are always professional, do a great job and are very respectful."

"I called for an outside faucet leak, since I have a service contract with your company the plumber came and quoted a "FLAT RATE" charge of 575.00$ to fix this, I about fell out in my yard. This is a "RIP OFF" I Called another plumbing service company, and they are coming next week to fix it for less than 100.00$ I will be dropping the plumbing contract with your company. I am going to keep the HVAC contract because they really know. Their jobs."

"your high prices and sell techniques"

"Charles was dedicated and worked until he resolved the problem with my system."

"Tony and Ray were courteous very professional."

"There is no such thing as perfect."

"James and Jon W explained what they were doing and why. Very courteous"

"Great service"

"fast service"

"Prompt, professional and personal attention to our problem."

"Jon was a great technician!"

"arrived early in the 2 hr. window-listened intently to what I had to say-went to jobsite to complete maintenance check-very knowledgeable on product- showed me pictures and explained things to look out for in the future-will request him again"

"Profession and very pleasant. Took time to tell us about Advantage and we are considering becoming a member. Tony and Chris did a great job with servicing our HVAC unit as well. Both these guys are excellent representatives of Pardee."

"I trust them to do good work"

"Service"

"Always dependable"

"I had a new hot water heater installed. It didn't work. Another person came out and spent 5 hours and couldn't get it to work. He told me that we shouldn't cook (with gas) if using the shower and that the gas tank wasn't full enough. Still no hot water. A third person (Gene) came out and immediately assessed and fixed the problem. After close to ten hours, only Gene knew that they had failed to turn the gas lever to the "on" position!!!"

"I like the service but there have been some heavy handed sales pitches from the last few visits for minor things. I took the last one and it appeared to surprise even the worker."

"."

"on time, professional, friendly, knowledgeable"

"The service is always prompt and courteous. Nice people. :)"

"On time, friendly, informed and updated, finally, someone had my filters mailed to me, know I have to call to have the initial set up done"

"Reliable, prompt,professional but high-priced"

"Great customer service."

"polite, thorough and helpful technicians. Thanks!"

"The technician that came out was communicative, and although there was some weirdness with getting power to the garbage disposal, the company still sent someone out to address it the following day."

"Technician was very efficient, pleasant, and knowledgeable."

"Professional, courteous and knowledgeable technician. Fast turn around with ordered part. Great communication with administrative staff."

"Efficient, on time, friendly, accommodating and on time everytime."

"The technician Kwon (spelling?) was on time, efficient, very courteous, and professional."

"professional, friendly, timely, & knowledgeable"

"The service call said my old system was going to cost around $2,000 to repair so I opted to replace my entire HVAC system. After the service call was completed my old system was operating normally again. I was told the new system would take 5 hours to install. After 8 hours, only emergency heat was operational. 24 hours later it is still all I have."

"Great service"

"Shawn was very helpful and informative. Helped us to understand our issue a lot."

"Twane and Sean gave great customer service which is rare these days. They took their time and explained everything to us step by step. They gave us great tips to help with our problems."

"I have then pleased with party service over the last probably 20 years. Clarence that are now standing job and diagnosing the problem a couple of days ago. However it's disappointing that the wrong thermostat was installed to begin with."

"Courteous, punctual, knowledgable"

"The techs were very polite and professional. Explained what was needed in terms that were simple for me to understand."

"Excellent technician. John went out of his way to check on warranty snd was able to identify that it was still in effect. Saved us a lot of money. Grest employee!"

"Please re-send this survey AFTER you have addressed the following issue. I accidentally discovered last night that when your technicians hooked up my new water heater to my gas supply, they somehow interrupted the flow of gas to my FIREPLACE and now the pilot light has gone out and I can't get it to work. This is not an "urgent-action" item, but if you can send someone round to get it back up and running like it was, I'd be very, very grateful. (I hate calling the "fireplace" people, they charge way too much and do not do a really good job.) Thank you. I'm sure that once my fireplace is okay, my answers to your questions will shoot right up to the high marks."

"Were happy with the service."

"Service was not completed - side tracked by upstairs unit being down- did not service downstairs unit 12/23 - installed new u it on 12/27 - did not install UV package purchased with new unit.still waiting for both to be done"

"The technicians arrived the same day that we called and corrected the issue in about 30 minutes."

"Great guy, very friendly. A credit to your company"

"Install tech was great. He was supposed to have a service tech scheduled to come out and check the heating. Nobody called so I contacted the office and was told they were waiting on some manager to schedule it and someone would call me later that day. NOBODY CALLED"

"I have been a Pardee customer for many years and enjoy their responsiveness when needed. Qualified technicians are a treasure."

"First, don't send the sales guy out with the repair guy. That was my first indication that something bad was going to happen. Then repairman told me my furnace was dangerous and turned off the gas to it. I've had 3 other companies out since and none see a big issue that required turning off my gas. In response to Q#7 below, no repair work was offered... only the sale of a very expensive new unit."

"The technician that came out to us was very kind , considerate and very knowledgeable of in solving all issues. Thank you very much."

"The entire process was very easy. Britain and Doug are a great installation team. They were very professional, efficient and had patience answering all my questions. Great job Gentlemen!"

"Quick service on a major problem."

"We have always been happy with your service, at least most of the time."

"Excellent service"

"Generally great experience. No one thing in particular."

"I have been a Pardee customer for many years and have always been impressed with their response time and professional service."

"Friendly, efficient and effective."

"Ontime service with a smile!"

"Great job!"

"7 day a week service"

"good service"

"Friendly and efficient."

"On time. And dependable service techs."

"Professional friendly, got the job quickly."

"Love Pardee"

"The Service Tech is friendly, professional, and arrived as scheduled."

"Prompt and knowledgeable technicians"

"Outstanding work, cannot give you a 10 because of your prices."

"Prompt, efficient service and pleasant representatives."

"everyone can use a little help."

"Very satisfied with sales and installation."

"Great services"

"Nate was very knowledgeable and very professional"

"Pardee Service Experts provide excellent customer service."

"Always on time - Courteious - Always Uses Rubber Shoe Covers"

"They have always served me well."

"Fast, friendly service"

"Pardee has provided work installing my system, and the follow up maintenance the past 2 years has been very good and reliable."

"Niceness"

"Nate was on time, as planned. He observed the out side ac. Went up in the attic did what was needed I asked him to do a favor, to place the filter in, as I have a bad arm. He did with a smile. Very pleasant young man."

"Good service"

"Always a great experience with your company."

"Serviceman was patient while troubleshooting plumbing issue, took care of keeping work area clean."

"Quickly worked. Left NO MESS AT ALL!!! Workers very polite."

"I have been satisfied with the service overall, but the details of the items identified that I may need to replace next time per my platinum service plan are very illusive, as is the plan itself. You should publish a clear plan description that spells out clearly what is covered, in what amounts/percentages, etc."

"On time courteous and educational service"

"Very friendly & professional. Changed out my filter for me."

"Customer service is excellent"

"Chad was knowledgeable and explained everything he was doing. He was professional and expedient. I was really impressed with his service and attitude."

"Cole and Gerald are good employees."

"from getting the work in order and having the job done, every phase was professionally done."

"Nick was very Professional"

"Good service, nice people, easy to schedule"

"Very courteous and helpful serviceman."

"Received excellent service from knowledgeable plumber. (Chad)"

"Oscar was prompt, professional, and personable."

"Professional"

"I love your service!"

"good customer service"

"Kevin came to our house and surveyed our problem. He explained in detail, what would be involved, alternatives, who would be coming to do the job and possible costs for the work. He was very helpful. Chad arrived early on Friday and was ready to get to the job. He was prompt, courteous, efficient and professional. He was joined later by Zach on the job. Together they worked diligently as a team as they completed the work. We were very satisified with the services that we received. Thanks to Kevin, Chad & Zach for a job well done!"

"Great service and communication, very please. Ty"

"Already have!"

"good service"

"Always satisfied with their service."

"They are always available when I need them. And let me know what to plan for on future expenses"

"Alfonso, Doug and Tony were very professional and did a great job."

"Professional service. Good Coordination. I cannot give you the highest rating because you seem to always be selling additional services that cost lots of money."

"Great service by Ray and Jonathan. Very informative and very professional!"

"Honest Diagnostics, fast service, respectful service Representatives.....friendly and Pleasant with a commitment to Quality."

"Service was great. Technicians were on time. Reasonable cost"

"The customer are looking for knowledgeable technicians. Good customer service is great for business."

"Products are not competitively priced! Maintenance service, does nothing more than partial inspection of HVAC system!"

"TIMELY ACTION - GOOD WORK"

"The gentlemen came when they were scheduled to. They didn't waste time got on the job and didn't fuss got to work and did their job very well and didn't leave a mess. If I needed to have more work done in the future, they would be more than welcome to come and do it."

"Pros"

"As an Advantage member, PSE are responsive and accommodating"

"They were on time and did an excellent job"

"Very professional on time service. The supervisor came up with an affordable option to fix my leak as I am having the bathroom remodeled in the very near future"

"Believe I already completed this survey earlier."

"Always responsive and professional."

"The tech was great."

"On time"

"fast, efficient and professional service"

"Technical only inspects system, they do not clean system!"

"he only checked 1 unit and we have 3 but then after we made a fuss he checked all 3--1 was still leaky and he never came back when he said--VERY annoyed"

"Pardee has always ben on time 'friendly and efficient . great people."

"Wonderful job"

"Supper customer relations"

"The gentlemen who took care of my issues we quick, quiet, friendly, and efficient."

"On Nov 29, Chadwick and Twane came and replaced the complete waterline under my house. They were very thorough and didn't leave a mess. I wouldn't hesitate to hire them for any plumbing job I may need to have done in the future."

"Very professional"

"I have been served well for my experience with Pardee for many years."

"Nick did a great job once again."

"Charles was effective and very efficient."

"I've been with Pardee 16 years and have invested over $30K with them during that time. Very professional service techs and salespeople."

"Your technicians are professional, informative and provide answers to my questions."

"They quickly found the problem"

"Pardee performs the maintenance on my unit proficiently and rapidly. They are punctual and respectful."

"I am very happy with the service I receive from Pardee"

"Fairly knowledgeable"

"very good service"

"Ray did an absolutely excellent job! He showed up very fast and was able to help me fix the issue."

"have used for years and always impressed with them"

"All the work was done efficiently and quickly."

"Didn't get what I thought was scheduled"

"Very prompt, courteous and fixed my issue in no time at all. Very professional."

"Good quality service for a good price"

"Customer service and technicians are helpful"

"they are just as good as many other HVAC companys"

"Always had great service"

"on time on date reasonable price friendly service knowledge service people"

"I seldom make recommendations."

"Very nice employees and grea service!"

"Very professional and presented themselves well."

"I have always had prompt service and at problems solved."

"Very professional"

"On a prior visit I was charged over $300 for a part that I later discovered sells retail for $67. Same brand. Same part number."

"The experts are very good at their job and do good work. I would not recommend leasing home appliances for most of my friends."

"Great service."

"Nick and Zach provided excellent customer service."

"Pardee folks (technicians Ray, Nate, Brandon and Residential Sales Consultant Haydee) were knowledgeable and professional, as always."

"I have a service contract and maintain service appointments. Pardee was here in early fall and I had to wait for a part then and then system had trouble about a month later and I had a $1400.00 bill. I am questioning several things- did repairmen miss something when they were here earlier ? Is this a sales tactic? I am not satisfied at all."

"Because of the professionalism demonstrated by Damien, Anthony, Doug and Josh! This was your A Team!"

"He worked very hard and got very dirty but stayed with it until the pipe was fixed."

"Great and timely service."

"They were supposed to be here between 12-2. Came at 4 and I needed to leave at 4:30. I dont like a salesman coming along on my maintenance calls. Please, just the technician!"

"Great job"

"The technicians were very helpful and answered all my questions and gave me additional information for me to consider. I appreciate that."

"Good company"

"Great service !!!"

"Very helpful answered all questions"

"after we bought your package HVAC corporate folks did away with your top maintenance plan. Seemed grandfathering would have been the best approach."

"Worst experience. I bought a unit and it lasted 5 years just replaced a unit and months later realized they had not installed it fully. Had several technicians come out due to it not cooling. Scheduled multiple appointments driving 150 miles and they don't show up. I I bought the advantage plan and they came out to maintenance the unit and they never put a filter in or noticed it until 3 service visits. I will say the last service representative that came out gave my unit a full inspection."

"I would definitely recommend Pardee, but would add I felt they were possibly more expensive than some of the other providers"

"Took care of the problem"

"very professional, easy to get an appointment, and on time."

"While I had a great experience with this service call I have had issues with our AC"

"This service tech, Charles, or Charlie I believe his name was. Was very thorough. He asked questions about how our unit had been running , if we had any questions or concerns and he sprayed down the unit outside ! No one has ever been as efficient and attentive to the job before usually they come in and out pretty quickly. Once put from in our old unit was all."

"Great and skilled service"

"Professional service"

"I felt that they were pushing for a sale."

"Prompt service. Polite service and office staff"

"I was not particularly happy or confident in the service from making the appointment to obtaining the estimates"

"Do good jobs professionally"

"you would have got a 10 if it had not been for the tech that serviced unit 6 months ago"

"prices are higher for system replacement. Found excellent a/c unit lesser cost ."

"I am a business owner of young children, and their primary bathroom was not working, and my and I needed that bathroom fixed, I was on the schedule through another service 9 days out, of course I could not wait that long, so I began to look elsewhere, came across Pardee called, spoke with receptionist told her I needed someone soon, like the same day, and it was done, my tech came ready to solve the problem, and gave good quality work- solved the problem and I am appreciative."

"Reliable and fast"

"Both times a young man came out to fix my disposal, they were very nice and fixed my disposal quickly."

"Very knowledgeable,nice"

"Very nice ppeople"

"Advantage plan."

"Service is very bad. They don't answer phone calls and don't do what they are suppose to do."

"Every interaction I've had with a Pardee representative has been prompt and professional."

"Professional,courteous, knowledgeable"

"Haydee and Clarence provided prompt, professional service."

"Good follow up reminders. Knowledgeable technicians. Generally easy to schedule visits"

"Very courteous"

"Cost and service."

"Good customer service from Ray and Caleb. They answered all of my questions."

"The technicians were polite, thorough in inspecting our HVAC components in our home, and were professional in every way. Their names are Charlie and Shaun. I would welcome them back to our home any time we needed service."

"Prompt professional service by Gerald, Charles, and Haydee."

"The guys are always professional & courteous."

"Excellent setvice!"

"Always thorough and techs are knowledgeable."

"The young men who have come to our home have been kind, polite and knowledgeable."