Pardee Service Experts Reviews

"Professionalism"

"Both men did a well-detailed job and gave me a report of all he checked. James also addressed every concern I had about my deteriorating HVAC system."

"Amazing job always spends the amount of time needed goes over everything with my wife as I am usually working kind courteous and very thorough great job keep up the great work"

"We liked that 3 window units were installed by service techs to keep us comfortable during the work. The crew worked well together. Very cooperative and efficient. Completed all in just 2 days."

"Excellent service friendly knowledgeable tech"

"All Pardee personnel that I have had contact with have been outstanding. The only issue I had with this service was the time it took to get the repair parts."

"Quick and efficient service from call time to job completion."

"Always polite and professional. Been with Pardee over 30 years. My parents were also customers."

"Dean was prompt, direct and didn't try to hard sell me. He provided an easy-to-understand quote form, and made suggestions on how I could gather pertinent information about my house specs that would have an impact on what I'd need for the project."

"My technician is the best"

"Dustin was accommodating of our work from home schedule and completed the job on a Saturday. He identified several issues, and we are happy to resolve all of them at one time."

"Our service experience was a great one. The team arrived in only a few hours after we called them. Brad and Chris were very nice and helpful the entire time. It was a pleasure."

"Great service"

"It was.more of an inducement yo buy a new unit"

"He was polite & driven to get it right no matter what he had to do. Kept me informed. Wouldnt leave til he knew what he had done would hold me over til he could get back. Assured me that if I needed him to please call."

"Diana made it easy to get an appointment and, Zach was professional and friendly and (most important) fixed the problem."

"Young man Clearance nice got everything done quickly. & told me problem fixed it!"

"Display good workmanship"

"Workers were very neat and effecient."

"Pardee was the only company that had a service expert on call; which meant they were the only company that could come out to assess my AC in a timely manner. The technician was professional and kind. He went above and beyond during the experience."

"Technician was very courteous & knowledgeable. He discovered the problem right away & initiated a fix."

"Clarence did an exceptional job, just disappointed that you had to come back to fix the problem. Nothing negative about Kevin!"

"The trim on my attic had to be removed and was pretty much destroyed. The tech put the broken pieces back on and left dirt stains all around the entry point. The techs did not have foot coverings. They instead used a very dirty drop cloth that only covered about 80% of their path. I covered the rest with a clean tarp I had. Overall the A/C is working as expected, but I wasn't very happy with the way my attic trim was left. Still haven't heard when you are coming back to fix it."

"I am so surprised he fixed the AC and I didn't need a new thermalstat . I also am impressed AR his work. And very professional."

"Slow start but perfect finish"

"First. Your people need to look at the notes. Pardee canceled our appoint THREE times first was tech sick, second I dont remember and the third I still have the voice mail asking me to call them to cancel my appointment because pardee has too many appointment with customer ac out. wTF I thought this was Preferred service not we will co e by when we can. This was installed MARCH 2019 and this AUG 2020 was the first appointment Pardee kept to change the filters. UNSATISFACTORY at best . Then the sales person was upset because we would. It allow him in. Get a grip folks! DO NOT Ever send a sales person to my residence again. Then they wanted to sit in my driveway for 30 mins WTF? They do t know the age of our newly replaced water heater but were pecking for something to sell...you have been told"

"Timely arrival and completion of service. Replaced 1 out of date UV light kit."

"no problems"

"I never got the answer on the price of a air condition unit that I wanted. Someone was trying to put me in a contract that did not make no sense at all to my understanding"

"Bcuz we just had the compressor fixed a few months ago and it cost $80.Now we had to do it again and spent $225!! I wish I'd never bought from Pardee. I think I've only had it 3 years and already we've had you come for repairs 3 times."

"It took 6 times to finally get it right"

"Punctual,went right to work,wore mask, pet my dog and explained what he had done.courteous!"

"Technician did not know there was a safety/ reset switch on the attic unit. Had to call another company who's technician diagnosed and solved the problem in 2 minutes. I also didn't appreciate the hard sell of the second guy that showed up. I'll go back to using Fogal."

"came out right away and fixed it"

"Quick to respond and fix the problem."

"Did a great job"

"He answered our questions and fixed our problem"

"Came ASAP first thing next morning"

"he was great"

"The technician was very efficient and pleasant."

"No rating as I was not there."

"All were great. One guy talked too much. Tell him I said hello."

"He did a good job, as always."

"Very friendly and knowledgeable."

"Steve and Ken did an amazing job. They didn't leave until they made sure everything working properly."

"I called many times to get an update on the filters for my AC unit. I pay almost $200 per month but I am not getting what I am in need right now. I understand the COVID situation, trust me, but all I am asking is to have new filters. I am out of them and I should not have to call, over and over, to get this item."

"Technician was professional and answered all questions."

"A little bit of scheduling confusion"

"Very professional"

"Personable representative and efficient service."

"Brad was here quickly which I did not expect. Did a great job figuring out what was wrong. Then not only found the part locally, but went and got it and came back the same day to install it."

"I had to make three phone calls just to set up my appointment for an emergency service I have a annual service plan with party have had for almost a decade and this time I had an issue and the information I got from your phone operator was different from the information your tech provided when your tech arrived he came to hours earlier than the arranged time and he proceeded to tell my wife that there was an issue with our ductwork that it was too small and that is blowing a hole through it because it was too small turns out that was not the problem Im quite disappointed. The issue was that someone in climbing to my attic air handler head set on or put weight on the ductwork snapping the elbow joint Im breaking it dont know when that happened but most of the time it is parties people who are getting back there to that unit all I can say is that your agent this time sort of tried to tape the insulation back around the ductwork but didnt reconnect the elbow joint so it was still blowing most of the air right into the attic. As I mentioned Ive been with party for I think now 11 years maybe 12 for as long as weve owned our home and we are in our 12th youre in the home generally Ive been pleased with the service most of your texts including the last one who came and did our service only about three or four weeks ago did a very fine job he was very fine young man did not attempt to sell me anything this agent Brad came try to solve my problem which was a float pan that was full of water why it was full of water I dont know it wouldve been dry for three years but his claim was it was full of water because our ductwork was too small which is also interesting because its the same duck work its been in the home for almost 40 years and none of your agents has ever said the ductwork was too small in any case as I mentioned the problem was A broken joint broken knuckle . Your tech and I Donely miss diagnosed my problem he only loosely taped back the insulation around a hole and claimed there was nothing that could be done to repair it and we had to get you out there immediately to change our ductwork very disappointed"

"I thought the process would only take about 6 hours. The men came at 9:30 on Monday and except for an "unscheduled trip" stayed til 3:30.. They had to leave to get supplies (lumber to rebuild a platform in the attic since the new unit was larger than the old one). They even picked up a window A/C to lower the temp until Tuesday at 9:30. It still took until 1:30 to finish the work. The men were VERY nice and even vacuumed the area after picking up their "blanket" covers."

"He came in about an hour when I had an emergency situation. Unbelievable! And he was polite, friendly and helpful."

"Technician was great but second call in a month on this issue.... brand new install. Part is on back order so house not cooling correctly."

"Technician did a good job"

"Great, courteous service."

"The communication was very good because I live in Florida."

"Great job and timely."

"Efficient and expeditious."

"Friendly, efficient service"

"When the initial appointment was scheduled the lady put the appointment on the wrong day. The second person I spoke to about the service call was very quick to reschedule and get someone out very quickly. Dustin (the technician) was polite, professional and pleasant to work with."

"He never came in house to check thermostat .Did not tell me when he was leaving. Received no paperwork or let me know status of my equipment."

"Its all about the tech Brad. Wonderful"

"Came right out and fixed the AC."

"I already answered this survey"

"They were able to identify the problem and fix it the same day, I couldnt ask for more."

"you were able to help the same day. Kevin was nice, friendly and honest."

"neat masked polite and good at his job!"

"Solved my problem in record time."

"Fast response on a hot Friday evening when the temp in the house was climbing to a very uncomfortable level. The tech corrected the problem within 10 minutes. Very pleased with the results."

"I had asked for the filter to be changed and no mention was made of this in the technician notes. Please advise if it was done. Otherwise very good."

"friendly, quick"

"They were professional and answered any questions"

"Damper motor was broken per diagnostic test. I was told that damper motors were back ordered and may take a week. I was called the very next day to set up an appt. for the repair. Chris told me to turn the upstairs unit off and let the downstairs unit cool the house. Another person within the company told me to leave both units on. Who is right? Its been 2 weeks now and I havent heard a word from Pardee! I am so disappointed. I thought yall were different. I am actively looking for yet another HVAC company, as I am NOT receiving the services that I am paying for. Tina"

"Technician was informative."

"They did a great job."

"Outstanding service."

"Told Pardee I was getting 3 bids to replace A/C unit and Pardee was the only company that did not even bother to check out the air handler in the attic. Pardee bid was also approx $7,000 MORE than other proposals for similar unit."

"Quality of technical services was excellent, but pricing was outrageously high."

"Very polite and professional. Fixed problem quickly and charged a reasonable amount"

"Excellent and attentive, explained everything clearly and concisely, knowledgeable and extremely helpful."

"On a Friday afternoon they told us a part would have to be ordered to fix and we would have to do without air conditioning until at least Monday. Monday tech fixed AC and a new part was not required"

"Great guy. Diagnosed the problem in minutes, however the part wouldnt be available until Monday."

"Technician was very knowledgeable and knew what the problem was right away."

"MOTOR WENT OUT ON CONDENSAR. I MADE A SERVICE CALL AND WITHIN 1-1/2 HOURS A TECHNICHAN WAS AT MY HOUSE CHECKING THE UNIT. A NEW MOTOR HAD TO BE ORDERED. NEXT DAY CALLED TO CHECK ON PART ORDER. ORINGINALLY SAID IT WORK TAKE 3-4 BUSNIESS DAYS FOR PART TO COME IN. PARTS MANAGER FOUND ONE LOCALLY AND NEXT DAY UNIT WAS REPAIRED."

"Required a thermostat replacement. Chris was able to get his hands on an available newer unit and installed. Obviously experienced and well versed with the new thermostat and spent significant time discussing it's features with me. I've remained with Pardee almost since the home purchase 35 years ago and will likely remain with them into the future."

"As far as I can tell, they did well."

"professional / courteous / knowledgable / A+"

"Did an outstanding job"

"Greg precisely diagnosed the issue , explained the issue we faced and what it would take to resolve the problem . He was very knowledgeable and professional . A five star experience , thanks Greg ."

"The technician was late. He did call to say he would be late. I had to call the main twice to find out when he would arrive and he did arrive he didnt know what he was there for."

"Professional service."

"Responsive, hard working"

"Very fast service and very friendly people."

"The technician showed up on time and went right to work. He answered any questions we had and was very pleasant to work with."

"Britain performed the necessary inspection in a very professional manor."

"David was very helpful and nice person."

"courteous , quick and efficient"

"Mr. Frazee was timely, professional, and gave me great explanations about what needed to be repaired and his next actions to make that happen."

"Fixed problem quickly, and acted very professionally."

"Christopher did not wash the outside of the units. Every other tec. has washed the units before they finished."

"Very professional, clean and great personalities"

"Victor was very knowledgeable and professional in diagnosing the issue. Our company was referred out to a contractor but have not heard back from the contractor so the problem remains unresolved."

"Very professional and frindly!"

"Both Clarence and Sean were professional with my first interaction with them. They both were respectful as was Briton (spelling my not be correct) and I appreciated the courtesy they showed by wearing masks and shoe coverings in my home. I wore a mask myself. I have finally found my HVAC contractor after all these years. I am so glad I called Pardee!"

"David was very friendly, polite, and efficient. We enjoyed having him service our units."

"I spoke with the technician prior to his entering my home. Roy said he was not sure of the requirements for the visit. I said, the renters called and mentioned mold was visible in the upstairs unit. I said the previous quote had been for a full tear down and that I was not prepared for that. I asked could he keep it simple for now as I was quoted a $125 fee for the cleaning of the minisplit blower. I also mentioned he was not to discuss any proposals, maintenance recommendations with the AirBnB renters. 15 minutes later I received a call from the AirBnB renter stating he was not comfortable with theother four units needing service and felt they needed to be cleaned. (Roy noted in February, Pardee had a proposal on record for cleaning 4 units). As I do a good portion of my service work on my rental home, I had not broken down these units. When I spoke with Roy, he said he had done two units. I said how would the renters view cleaning two units when they had called me asking for the cleaning of the four minisplits. I said Roy needed to clean the units the renters now asked to be cleaned, he could not leave the home with the renters upset and now expecting him to clean the units in question. I then reached out to a supervisor and repeated the above. I am not upset, I believe this could have been avoided had Roy kept his communications with the homeowner and deferring any concerns from the renters to calling me."

"My technician was super friendly. He sat and explained everything to me. He was very fast but very thorough."

"Fixed the error with no issues."

"Excellent service. Professional nice helpful"

"Responded in a timely manner and fixed the problem."

"He diagnosed the problem quickly and fixed it."

"up & working in a short period of time. Pleasant and friendly. What more can anyone ask for."

"They said they would be back to install "something", but I still haven't heard from them. I reached out to the sales rep yesterday, who has passed my message along."

"had some type of problem with the system and you tech fixed it - when he left he said I should receive a call on Monday from supervisor to schedule an appointment to repair damage to ceiling resulting from original problem - that has not happened yet"

"The tech was very polite and answered all my questions. The service was quick and repairs were made in a timely matter"

"Steve is extremely knowledgeable and very efficient in his work."

"Both Ray and Robb were very helpful and knowledgeable"

"On time, very pleasant and professional. Showed us how to handle changing the air filters ourselves in the future."

"The service was fast & efficient."

"Once again a very professional job. Very respectful of our home. Great Job."

"No follow up with detailed estimate."

"Very nice young man"

"The technician took his job very serious. He even came back with the necessary screws to replace the ones that had been dropped/lost by previous technicians."

"He quickly found the problem."

"Over all service"

"The efficiency and thoroughness of the employee was impressive."

"Very good customer service from call to technician"

"Although we were unable to find the source of the water, both Kevin and James were extremely helpful and thorough. They really went above and beyond to identify the problem."

"Were very informative and took care if the problem."

"Technician suggested surge protector which I had never thought of. Very quick service."

"James was great, very knowledgeable and the install crew was as well. Got the job done quick and were even now e to the carpet guy who was there at the same day after he was kind of a prick to them."

"Kevin and Dustin was very nice and informative about the situation and made it as easy as possible"

"On time, courteous ,professional, a gentleman, no BS."

"BJ Richardson, senior plumber, worked patiently with me about my old water heater. Kevin & Dustin were prompt & courteous when replacing the unit. Everyone I've dealt with from Pardee has been very competent & caring, which is important to me."

"He arrived promptly, explained what needed to be done, finished quickly. Extremely great service!"

"you guys were on time and provided the service timely."

"On time and quickly done"

"On time, courteous, promptly competed the service, kept proper distance."

"I was insulted by the attempt to price gouge and charge almost 3k for an hour of labor. I lost respect for Pardee, who I've used several times before."

"Went very well and took into account our concern about the virus."

"Ken was very professional and shared details of his inspection and service with me. He was knowledgeable and courteous. I thought he was so attentive to detail that I signed a service agreement with Pardee for yearly maintenance."

"Sean was very knowledgeable of his job considerate of my home and went the extra mile to help in my financial situation."

"Ray was a great tech."

"Left the back gate open, didnt change or even look at the filter."

"The service provide by Britain from the beginning to the end was excellent."

"Kevin and Dustin did a fine job."

"Very professional and knowledgeable and keep mask on for our protection."

"Plumber came out and realized the issue was not in the plumbing. No charge"

"Quick and efficient."

"very courteous and informative"

"Thorough evaluation."

"your quote was way too high. I got the same work done on the same day, same quality, for 61% of your quote"

"Very knowledgeable and great personality"

"fast response to an after hours call. knowledgeable and professional technician."

"Professional Knowledgeable and Courteous!"

"The gentleman who came out to service my property was courteous professional efficient and knew his stuff. It is a rental property and I live out of state but I felt completely comfortable working with him over the phone and he explained everything thoroughly and efficiently. I will use you guys again in the future based on my experience with him"

"Sales explained everything. Installers finished on time"

"Friendly and competent expert workers."

"He checked the system thoroughly but couldn't explain why it would only cool to 78F. It always had in the past. He did not replace the side of the lattice on my outside unit."

"On time, knowledge, and manner."

"Excellent response, very timely"

"Courteous, prompt, expert service at a reasonable price - Will recommend to others"

"Steve was great...Very knowledgeable and courteous"

"Kevin is always friendly. He always explains what work needs to be done. He's very thorough."

"Prompt and courteous!"

"Very professional."

"From my first call to the office letting them know that my air-conditioning was down in the room where my 88-year-old father was living to win the repair guy showed up at my house at 10:30 at night after helping out many others during the evening I was completely impressed and very thankful. Bad news was that he let us know that the motor on my unit was broken and for the Fourth of July weekend might not be Able to get it in time! I called the next morning to check and the bad News was that it wont be here for three days because of the Fourth of July weekend. You guys called back saying they were going to send someone out with a small window unit that I could use over the weekend. They showed up within an hour and had the air conditioner up and running. Ive been in the hospitality industry for 45 years and its truly rare to find a company that cares about their clients as you guys do congrats, Bravo, thank you so much for helping out especially when I know a lot of other people must be in the same situation with this crazy heat. Once again congratulations to an incredible team you guys should be proud. Bob"

"The sale person inform me that he would check back in two weeks after installation on 5-9-2020. (he did not check back). It's been two months and no information on my rebates-Lennox and Dominion energy."

"Excellent service."

"The two young men were so very nice and really cared about helping solve the plumbing problem. They went above and beyond our expectations. They are the best plumbers we have ever used. Very impressive young men."

"Great technician. Prompt, competent, personable"

"Well I called for AC Service however instead received a sales briefing. The technician checked the unit and it could not be fixed because the compressor was no longer available."

"People nice but pricing is out of sight high."

"He was very professional, nice , polite !"

"Brad did not waste any time. He quickly found the problem and started getting our system back in working order."

"Solved the problem quickly."

"Steven showed up quickly and solved our issue quickly."

"Expensive"

"First, the original june 24 from 2-4 appointment was not written down and not met. They say that Amanda who took my money and my phone call has left the company!?! My daughter took off work to accomodate the appointment. The next appointnment was supposed to be from 2-4 again and this time he showed up at 12:30."

"Because he was quickly able to diagnose the problem and solve it"

"Same day service, very thorough, answered all my questions courteously."

"Prompt, friendly, thorough"

"Tech was thorough, systematic and kept me informed what and how the test were going."

"Technician was on-time, competent and worked expeditiously."

"I have heat/air maintenance with pardee, when water heater went out was told it needed to be replaced cost $1800, way too expensive when I can purchase the same water heater for just a little over $400"

"Great customer service"

"Ken was very prompt, and very professional. Quite a thorough job putting sensors by the intake and output vents."

"tech guy shows up on time doesn't fart around and my air conditioner runs without any hiccups"

"Professional, respectful and knowledgeable."

"Arrived 2 hours late. Technician Brad was accompanied by another individual who we assumed was an assistant or apprentice, later identified as Greg Healey. We were shocked when told our less than 6-year old Lennox system (installed and maintained by Pardee) needed a $1,500 replacement part. We were then taken aback when it then became clear that Greg was actually a salesman and had come along to attempt to sale us a brand new system. Strongly recommended getting a whole new system, even though ours was less than 6 years old. Focused on the "Advantage" plan which required a lot of questions on our part to finally discern it was a lease with monthly payments forever. Later emailed us proposals for systems with purchase prices of nearly 50% to 100% higher than the supposedly high quality Lennox system Pardee sold us less than six years ago. Brad and Greg were both very nice, but after they left we became more and more suspicious that Pardee sent a sales rep with the tech. Obvious goal of the visit was to sell us a new system -- why else would a sales rep come with the service tech? . We felt we could not trust the diagnosis or repair estimate. We obtained a second opinion and received a repair quote that was less than 2/3 of the Pardee repair quote, and affirmed no need to replace whole system. The second source performed the service, and we will be getting service from that organization from now on. Pardee has definitely gone way downhill since selling out to Service Experts, and we can no longer trust the integrity of their recommendations or service."

"Kevin is a great technician and was the first person 6 months ago to explain to me the proper way to set the thermostat on Auto. Shaun was great explaining my options on replacing my unit when the time comes. I really like dealing with both guys. Thanks a much appreciated. Also the girl on the phone that set up my appointment was great to deal with too. I think it was Amanda !"

"Left the breaker off...flipped it back now nothing works."

"He was very good explaining what was the problem."

"Very knowledgeable and great customer service qualities. A company asset."

"The technicians were professional and courteous."

"Quick to arrive and quick to fix the problem."

"Tech had us sign for the filter and then noticed the wall unit wasn't corresponding with the unit. After he replaced the filter don't you think he should have run a test of the unit? He found out he had tripped a switch on the unit while replacing the fan. Just poor follow-up on the job performed and not looking at the small details. He's not your best or maybe he was having a bad day - which again isn't my problem. He will never perform work for me again - there is no trust in him doing a good job after what I saw today."

"I provided this rating because the technician was very professional and provided knowledge regarding my air conditioner."

"They're always friendly and come when we need them."

"Very nice and pleasant to work with"

"Timely courteous and informative."

"Eddie Dos Santos did a very professional job repairing the water stains in our ceiling."

"Did his job Went and got a filter, installed it. Efficent."

"Tec did not bring out Proper oxidizer For the system."

"Tech did a complete and thorough job."

"They took their time, seems like the unit unclog itself."

"The technician got our mini split back in running order but he said he thought it may have a leak. We are waiting to see if the mini split continues to work properly or if we have difficulties with it again in the near future."

"Quick appointment. Quick diagnosis."

"The technician was very courteous and informative"

"On time, courteous reps"

"very professional but I still need my ceiling fixed"

"Serviceman was very efficient"

"Technician was very good at explaining the work and answered all my questions"

"Prompt, professional, direct, knowledgeable and asked if he didnt know the answer to the questions and got back to me promptly with the answers. 6 hours from problem to solution!"

"You do not and have not serviced our unit. Please do not send any further e-mails, phone calls, or surveys to us."

"Kenneth was very thorough and helpful."

"Quick, efficient, thorough"

"prompt and worked hard to maintain equipment"

"Ray is a very thorough troubleshooter.Ray showed me the right App for Lennox.i control my HVAC with my Iphone.Ray is an asset to Pardee."

"Efficient, on-time, clear and helpful answers to questions"

"Your plumber Danny returned to my house multiple times, in an effort to get the new water heater to work properly. Finally, it was determined that the heater was a "lemon." I received a new heater, and it has ben working fine. Good work, Danny!!"

"Ray is timely and very professional."

"He called before arriving and was prompt and very efficient,"

"I don't feel like the guy who showed up did a complete check of the unit. One example is after removing the cover inside the house he could tell the power was fine just by looking at the wires rather than checking them with a meter as others have done in the past. He didn't pour anything down the drainpipe to clean it. Also, two days after he was here, the unit started freezing due to a damaged valve."

"He said the drain was clogged, put something in the drain and said a/c would come on. It did not.called back after 45 mins. Still no air. He called and talked to my grandson and told him to take the cap off and unit would start, which it did. Said he would be here today and flush the system. I have yet to see or hear from hm."

"Jose was very thorough and explained everything."

"technician was great and knew exactly what he was doing..i did NOT like a sales persons coming with him..the salesman was very nice and not pushy but I did not want to be bothered with a sales pitch.."

"The price was high for something that took 5 minutes to fix, but everything else was stellar."

"I was actually surprised that the tech was able to come as soon as he did and on a weekend. I was given a specific block of time, but it had to be adjusted because of his work demand."

"From start to finish, excellent customer service."

"Brad is punctual, consistent, and professional."

"Great service, knew what he was doing from the start and did a fantastic job. We called with a dead air on and he as here two hours later. Amazing! Kevin was the 2nd guy I have had out and both were the best I think we have ever had. You are our air and heat co from this point forward."

"All systems working fine. Routine maintenance then one unit not cooling. Rechecked and expensive part required but still not in or unit fixed! Until the issue is resolved I cant say Im pleased. I have made all the phone calls to ck in part till I asked for a supervisor. After he returned my call hopefully things will improve."

"They never called me today to tell me when they are coming back to fix the system. Ihad to call them."

"Prompt efficient service"

"Everyone was very professional and didn't have any problems installing equipment."

"Technician did an excellent job - went above and beyond the call - to get the thermostat installed. Only problem was the wrong thermostat was delivered on first attempt. 2nd try was right and done."

"Ray was fantastic. He was such a gentleman, did a great and thorough job, and was very personable. We really enjoyed having him at the house, and look forward to seeing him again soon!"

"The technician did a nice job of showing us problems with our system through pictures and explaining our options."

"Very courteous, explained all options and how the repair would be completed, and left area clean"

"Once again Chris did an excellent job. Explained everything and showed a great interest in our unit and how well it was functioning."

"The technician was very knowledgeable and answered all questions I had"

"Steve's friendly conversation. His expert knowledge and ability to transfer that knowledge to me"

"Mr. Steve always provides a thorough service."

"Both service techs on time met me out front they had there mask on after service they explained what found and repaired my unit."

"Britain was a fine polite young many who was very thorough. He actually preformed tasked that had not been previously done. I would like him to do the work next time as well."

"They came fast and solved the problem."

"The service itself was good but there seem to be issues with the billing. The work was done on May 22 and I paid for that service as well as the renewal of our maintenance agreement and added an additional unit. This was paid with a credit card in the amount of $471. Yesterday (5/29) I received an $84 invoice for this service. I called the Pardee office and explained that we had already paid for this service. The lady I spoke to said she would check into the account and let me know the result. I have not heard anything back and would like to get this resolved before we have a need for maintenance or repairs."

"Professional and fast!"

"Josh and his workmate were thorough and top notch."

"He did a very good job and answered all our questions"

"Great customer service from service technician"

"Service was performed and completed in a timely manner."

"Steve did the repair in a timely fashion"

"Ray was prompt, courteous, knowledgeable and very professional. A pleasure to deal with."

"Showed up when scheduled, explained the work that was done."

"Very clear on the repair and what was done."

"Showed up announced 30 minutes early. Early is not a bad thing if we know you're coming. No PPE (mask, gloves) during Covid."

"Courteous and efficient."

"Wasn't too happy after maintenance tech left the day before when a.c. was not longer wirking but you sent out another tech and got system work like it should and fixed all the problems. Very happy with you standing by your service"

"Quick and efficient. Let us know exactly what was wrong, how much it was going to cost, and how long it would take."

"timely and helpful"

"Last I heard, Clarence and James were researching the type of HVAC system would be best and fill the requirement of being a quiet unit. I was interested in a Heil, rated #3 for being quiet. I also expressed by dissatisfaction with having to have a third air conditioner in 15 years. In March, I asked the service tech about the life expectancy and he though it would last another couple of years. Pardee has serviced both the HAVC systems every six months since they were put in. For the last two years, I have had the issue that after I have my 6 months service, I have to call for service two more times at one months intervals because the back up keeps shutting off. This time, Clarence told me the coil was rusted and need to be replaced and the system was leaking coolant. How in two months could the system go from OK to replacement? I was willing to entertain a quote from James and told him that Clarence was the only thing Pardee had going for them. I also told him I was getting three quotes, I wanted no messing around, and his best offer. If I had purchased another unit from Pardee, Clarence was going to be the only person working on it. I have not heard anything from either of them. Since I have no idea how fast the coolant will leak out, I felt I needed to act on this promptly. Therefore, I have gone with another company."

"Was in and out in no time with a smile on his face:-) great job thanks again"

"AC guys came back to fix a mistake after my wife pointed it out to them before they left. The unit was set crooked on pad. Called Shaun he handle getting the problem fixed. Good guy."

"Very happy with Zachery and no labor/parts cost for part replacement due to my plan. Not happy with 50% uv bulb price increase from about 2 years ago. Ref. #8 below - Your techs should wear masks, gloves, and shoe covers."

"He did a good job and very pleasant."

"Tech was very professional and knowledgeable."

"Had ac for a while now. While Kevin was inspecting the unit he found that the manual still in the plastic bag had been left in the ac unit outside and removed it."

"Tech arrived timely was professional courteous and preformed his inspection in a timely basis. At the end he reviewed the findings and provide me with a breakdown for a new unit."

"Professional and courteous"

"Ive had Platinum Plus protection for years and never had to worry about any problems or charges. With the inspection there were 2 problems that I was told they could do nothing to help. Unless of course I wanted to purchase the part or pay for the cleaning of the blower fan even though my Platinum Plus is paid through June."

"Very proficient tech"

"Very knowledgable and respectful"

"Technician was very professional and friendly. Explained everything that he found and even provided photos."

"Fast, efficient, well explained everything, flexible options"

"Technician did a good job."

"Quick, thorough, polite"

"Ken was very thorough and respectful. I think Ken probably did the most thorough service of any Pardee technician."

"Always professional. Great tech, great office scheduling, explains everything"

"The tech was thorough and extremely knowledgeable. I would ask for him again."

"Chris was on time, professional, knowledgeable, and courteous.. He went about his job and reported once finished with a complete run down on the service unit. Gave me confidence."

"Had a very good personality and knew what he was doing The only thing is that I didn't get the phone call saying the tech was on the way to my house which was not the norm"

"Came in, took care of business, and gave me good news that everything is fine."

"Efficient professional"

"Kevin is a great technician, friendly, thorough an customer orientated!"

"Everything was explained in full detail"