Pardee Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,824 Reviews
lyndee H.
cross, south carolina
"Respectful and efficient"
george J.
edisto island, south carolina
"Excellent"
lawrence D.
charleston, south carolina
anita M.
ridgeville, south carolina
"Tech was extremely knowledgeable and fixed issue quickly."
yulanda T.
charleston, south carolina
"Both the technician and the sales rep were professional and kind."
karen T.
hanahan, south carolina
brandon B.
n charleston, south carolina
mr mefferd M.
mt pleasant, south carolina
"Did a good job. Communicated well about what was happening."
christina N.
charleston, south carolina
"Thorough and friendly"
barbie C.
ravenel, south carolina
"Always pleasant and kind. Your techs are fantastic"
mr shoultz S.
isle of palms, south carolina
"Knowledgeable and helpful. Great personality and punctual."
patricia J.
charleston, south carolina
"We have used Pardee for many years and have been very satisfied with your performance."
mr hudson H.
isle of palms, south carolina
"Service Tech was personable and efficient."
mr huger H.
n charleston, south carolina
saul A.
charleston, south carolina
donald T.
charleston, south carolina
cheri L.
charleston, south carolina
guerry T.
mt pleasant, south carolina
"Quick response"
dallas W.
charleston, south carolina
"Very professional and knowledgeable"
mrs smith S.
summerville, south carolina
thomas D.
summerville, south carolina
"Excellent service. Techs always explain everything completely."
elston M.
summerville, south carolina
"Good experience"
mr summers S.
summerville, south carolina
"The people that did the work were courteous and went to work changing everything. I was surprised they got done in the time they were there but there were always more help arriving. Finally they made a great effort to clean up everything from the unit to the door as they left. These were good people to work with."
vic H.
charleston, south carolina
bill K.
james island, south carolina
"On time, professional, and personal. Have known both, particularly Clarence, a long time."
daniel J.
charleston, south carolina
mr bates B.
daniel island, south carolina
"Arrived on time, careful of the house, efficient, kept us informed, professional"
mr c hogg H.
charleston, south carolina
irene D.
summerville, south carolina
mr phillips P.
moncks corner, south carolina
pavilion W.
folly beach, south carolina
"Fixed quickly"
mike N.
n charleston, south carolina
"Best Buy tech had messed up the installatio of the Nest. We were facing a night of no heat. When we called Pardee, they sent out Brad Frazee that day and he fixed the wiring within the hour."
bruce B.
charleston, south carolina
"Efficient, helpful service"
betsy A.
charleston, south carolina
karen T.
hanahan, south carolina
"Very well mannered, knowledgeable, and overall great attitude."
richard L.
charleston, south carolina
"I would like to tip them. I did not have cash on me at the time."
joel R.
summerville, south carolina
"very polite and professional"
timothy B.
goose creek, south carolina
"Zack is very knowledgeable- Both he and Danny worked hard and were professional about it. Our HVAC unit is working perfectly now !"
ms miller M.
ladson, south carolina
"HE WAS VERY THOROUGH, RESPECTFUL. HE WAS THE ONE TECHNICIAN THAT ACTUALLY FOUND THE PROBLEM WITH MY UNIT ALTHOUGH IT HAD JUST RECENTLY BEEN SERVICED AND ISSUE MISSED. I TRUSTED HIM ENOUGH TO GIVE HIM ACCESS TO MY HOME WHILE I WORKED AND HE COMPLETED THE JOB WITHOUT INCIDENT"
richard L.
mt pleasant, south carolina
"Salesman. I thought it was a pm visit but the attic unit was never cleaned. But I was told what needed cleaning."
jessica W.
summerville, south carolina
scott A.
mt pleasant, south carolina
"Brad, was very thorough, professional and took the time to answer any questions that I had."
palmetto care C.
n charleston, south carolina
"Robert was very punctual, professional and knowledgeable."
mr caccamise C.
summerville, south carolina
eugene F.
johns island, south carolina
"Dustin was efficient, clean and pleasant"
anne S.
dewees island, south carolina
"The technician, Clarence, is very experienced and he knows my HVAC systems. I trust his advice!"
mrs parker P.
n charleston, south carolina
"Techs are always pleasant, professional and respectful to my home."
emily M.
johns island, south carolina
"Efficient and informative"
michael T.
johns island, south carolina
"Very polite technician, and were super thankful to have the second opinion!!"
gabriel G.
ladson, south carolina
mr brown B.
charleston, south carolina
"Good service."
mr cousino C.
goose creek, south carolina
"Technician showed up on time, positive attitude, and no-nonsense performance."
mr hersman H.
summerville, south carolina
"Sales person accompanied my system tech, I assume to try to sell me something I don't need or want."
james M.
summerville, south carolina
"Technician explained everything to me and did not rush the inspection."
meredith V.
wadmalaw, south carolina
"Zero follow up. Have left many messages, emails, etc... 2 weeks and nothing. Extremely unprofessional."
michael R.
summerville, south carolina
"Techs were friendly and informative. No BS"
caren A.
mt pleasant, south carolina
john B.
n charleston, south carolina
mr biddle B.
charleston, south carolina
"Very courteous and on time"
sarah M.
n charleston, south carolina
"Ken & Dylan was very informative & courteous. Maintenance job well done"
mr kuhn K.
goose creek, south carolina
"Technicians are very knowledgeable and courteous."
mary F.
charleston, south carolina
"I thought the HVAC technician was very knowledgeable & conscientious. He went above & beyond what he was required to do, ie. changed my filter & put some peppermint oil in the attic to keep rats away. The reason I gave the rating of 9 instead of 10 was because he left clods of dirt from his shoes everywhere he walked, included the carpeted stairs & landing. I think he did the same thing the last time he was here. I saw him use the doormat to wipe his feet, but he needs to stomp them outside to dislodge the dirt in the grooves of his boots. Otherwise I was very happy with the service."
alfred community C.
n charleston, south carolina
"OUTSTANDING CUSTOMER SERVICE."
jeff W.
n charleston, south carolina
"found problem area and fix it."
richard P.
summerville, south carolina
"Excellent service."
mr shoultz S.
isle of palms, south carolina
"Punctual and ordered the a/c filter required. This time we actually received them,"
amelia M.
n charleston, south carolina
"Steven was GREAT! Very polite, knowledgeable, and professional"
david M.
charleston, south carolina
"courteous and helpful"
mr ryan R.
seabrook island, south carolina
"Everything left ship shape by polite, competent technician"
jodie B.
n charleston, south carolina
"Great job guys diligent, respect with, professional. informative"
james C.
mt pleasant, south carolina
"Service man was efficient and polite"
mr gallo G.
charleston, south carolina
"had a tankless water heater installed. 1) James Ahlstrom never mentioned anything about the advantage program was a lease. due to COVID, there was no paperwork exchanged. I found out later that day when i read the contract that was emailed to me. 2) James mentioned that the current service plan i was on would be transferred to the advantage program plan. Again, no mention in the contract. I had to get a letter from Bruce Bartolotto stating that my current service plan would be included in the advantage plan. 3) Still waiting on the refund for the unused 2-3 months that I paid for my previous plan, now that i'm on the advantage plan. 4) Billing. When am i going to receive the welcome kit or bill in the mail? I have been told it is due on 2/8, however, NOTHING has been received in the mail. 6) I was supposed to get an outside unit. Installer showed up with an indoor unit. I decided this was o.k.. 7) INSTALLATION. The water heater installation was great. Kevin Hathaway did a great job. He was not qualified to do the electrical work and said it would take a few days for the electrical guy to come out. Therefore, i had a drop cord running through my garage to power the unit 8) Electrical guy... ~2 weeks pass and nothing. i had to call and followup 2 or 3 times to get GENE (?) out to my house to start electrical work. GENE visited 3 separate times, consecutive days. I have an electrical box powered up, but the box was exposed and there were holes in the wall next to the box. The last day, GENE said he would be back at the end of the week to finish the job. 1 week passes. I call the front office, and the message was passed on. another week passes. i call the front office again. nothing. another week passes. i call and text James Ahlstrom. Still NOTHING! Finally, GENE calls and said his technician is on the way to finish the mess he had started. The water heater was installed on 12/28/2020. The electrical technician finished the job on 1/26,2021. 5 weeks! really?"
john E.
johns island, south carolina
mr moran M.
charleston, south carolina
"He was on time and got the job done within minutes."
sarah M.
north charleston, south carolina
"They were very informative especially Mr.Ken"
matthew K.
charleston, south carolina
"Charged me $19,000 for a Chinese-made HVAC/air handler that retails online for $4,800. Technician (Kevin), salesman (Rob) and supervisor (Bruce) all very nice folks, but the whole experience felt like a giant rip-off."
geoffrey d D.
mt. pleasant, south carolina
"showed up on time and completed task without delay"
irving R.
charleston, south carolina
"Mr. Grant gave me info that I didn't know. I was not putting the air filter in the box, but below the box, as the installer of the unit did. He informed me about the various shut off features. He informed me what "EMHEAT" on the thermostat means. He arrived on time, even earlier after first being phoned he could arrive earlier."
monique H.
north charleston, south carolina
kit S.
charleston, south carolina
mr massey M.
n charleston, south carolina
"Price quote was a deciding factor along with rapid service by a professional service team. In and out in record time."
donald B.
summerville, south carolina
"The hot water heater and HVAC were beautifully installed...however the Pure Air PCO filter was not installed. It took almost 6 months to get it installed."
linda B.
walterboro, south carolina
"They were both on time (few minutes early), professional, and polite. Only issue is with office lady calling my house early to say techs on way. She said techs would arrive over 30min early. This is difficult bc of my health issues in mornings. I told her scheduled time & she repeated over, & over if I wanted to reschedule. That was not the point & she was quite rude about it. This was not the 1st time I had issues speaking with this person. She needs serious training in customer service."
laurie A.
round o, south carolina
"They were on time and did a great job explaining what happened"
alan S.
n charleston, south carolina
"Professionalism and courteous"
mr kvam K.
goose creek, south carolina
"Steve was an excellent tech and he explained everything he found and what he had to repair."
robert S.
charleston, south carolina
"Brad was professional, communicated well, and no problems"
john O.
charleston, south carolina
roger S.
seabrook island, south carolina
"Efficient and courteous"
jerald J.
charleston, south carolina
"The technician was pleasant, courteous and knowledgeable."
mr koller K.
mt pleasant, south carolina
"Friendly, knowledgeable"
catherine M.
summerville, south carolina
"Dustin came out to make requested adjustments to our newly installed water heater. As before, he was extremely professional, courteous, and went out of his waY to make sure we were satisfied and pleased with the adjustment. We are!!"
stuart F.
charleston, south carolina
"Very professional, timely, and informative."
sal M.
mt pleasant, south carolina
"Timely Thorough competent"
john F.
charleston, south carolina
colton J.
james island, south carolina
"The response time was fast. Kevin was clearly knowledgeable and resolved the problem immediately while answering other questions that I had. The price was fair."
patty A.
charleston, south carolina
"respectful"
brad S.
n charleston, south carolina
"He was good at it."
louis H.
folly beach, south carolina
carla C.
ridgeville, south carolina
walter Z.
wadmalaw island, south carolina
"Very thorough and knowledgeable!"
dayle guidera G.
mt pleasant, south carolina
mrs scargill S.
summerville, south carolina
"The technician Ken was very knowledgeable and personable."
irene D.
summerville, south carolina
john K.
johns island, south carolina
"Clarence is the short answer. He is Pardee's best."
patricia A.
n charleston, south carolina
mr moore M.
charleston, south carolina
"Ray and his Asst. were cordial, clean, polite and most efficient."
mr schmidt S.
daniel island, south carolina
"Both gentlemen were very professional!!!"
melissa D.
summerville, south carolina
"Technician was very thorough and fast. He also very clearly explained the service he completed, and what needs to be replaced and when. Very nice, friendly, and knowledgeable technician."
lee K.
isle of palms, south carolina
john F.
summerville, south carolina
"checked everything"
ms roy R.
n charleston, south carolina
"He was on time, and very friendly!"
mr green G.
charleston, south carolina
"Because I'm very satisfied."
erik H.
goose creek, south carolina
richard H.
n charleston, south carolina
"Quickly figured out the problem, was very professional and polite."
ms king K.
mt pleasant, south carolina
"Great to work with -- very understanding!"
ms nietert N.
mt pleasant, south carolina
"Some confusion about invoice."
david A.
walterboro, south carolina
mr caine C.
mt pleasant, south carolina
"Prompt, courteous, and gave clear explanations."
andy H.
seabrook island, south carolina
jim R.
charleston, south carolina
"they did what they said they would do with in a day"
barbara D.
charleston, south carolina
"The technician was very responsive and responded promptly to my late night call."
cheryl B.
cordsville, south carolina
mr bates B.
daniel island, south carolina
"Showed up on time; did the work efficiently; Nice guy"
sherry L.
ladson, south carolina
"Was very thorough and we appreciate Pardee taking care of us by replacing our 2 year old unit at no charge to us. We won't forget that! The 2 guys that replaced it were GREAT!! THANK YOU"
portia S.
charleston, south carolina
"Very respectful"
susan A.
summerville, south carolina
"professional and thorough, told us about additional coverage."
pam L.
mt pleasant, south carolina
"When Ken first came out, I was impressed with his dedication and then follow up even the next day to make sure we were ok until another tech could come out in Monday. But it just went downhill from there. They basically forgot about me so on Monday I had to call. Then they sent someone and he seemed to repair a wire outside. But there were still problems that didnt exist before the heat quick working: a squealing in the air handler that kept me awake all night and when the heat comes on now, it sounds like a airplane taking off as the air is being pushed through the vents. Another tech came out to address the squealing and tried to tell me it was because I didnt change out the filter and there would be an $800 insulation repair. At this point I became angry. I moved into this house in June and replace the air filter religiously and did NOT appreciate his mansplaining of something he clearly knew nothing about. The tech who dealt with the wiring then came back out and the squealing is gone but the airflow is still noisy and now there is a horrible musty smell that I have not had prior to all the problems with the heat going out. He said he was going to call tech support and get back to me but that was days ago and Nothing!!! I am looking for another company to service my system. One that is more organized, professional and seems to know what they are doing. Pardee gets a BIG fat F except for Ken who really does seem to care and try."
lila R.
mount pleasant, south carolina
"Lindell was very thorough and professional. Very courteous."
charles T.
edisto, south carolina
"On time, polite and informative"
charles T.
charleston, south carolina
"The installation went well, and we are very happy with everything. The only reason for an 8, is that the install tech took our Nest thermostat that cost $175 without asking. This is still an issue with us."
amanda J.
north charleston, south carolina
"It took 3 days before I could have my unit repaired, but everyone seemed very thorough."
henry S.
charleston, south carolina
"Professional Knowledgeable"
mr privitera P.
charleston, south carolina
tom M.
goose creek , south carolina
"Very efficient"
robert B.
charleston, south carolina
"Christmas day callout. Tech was there very quickly and was very thorough in diagnosing before jumping to conclusions."
darrell B.
charleston, south carolina
scott M.
summerville, south carolina
"Completed service work As requested ."
christian H.
moncks corner, south carolina
"Im not sure where we are with solving the problem. Still havent heard back from tech."
chris V.
charleston, south carolina
"Ray was very professional and efficient with his service and explanation of the problem. Very friendly as well."
ms duchene D.
charleston, south carolina
"The tech came on time, was pleasant and efficient."
ms moon M.
summerville, south carolina
mr barcus B.
summerville, south carolina
"David Jackson is an EXCELLENT technician!!!!!! David always arrives on time , well dressed and ALWAYS very friendly!!!!! he explains why he's here and also when finished he tells you what you need to do 'if anything!!!!! Pleasure to have him in my home!!!!!!!"
brandon B.
n charleston, south carolina
susan G.
charleston, south carolina
"Switched to advantage program and terms of contract were not communicated clearly. Due to COVID, the sales person review the contract with me and I did not see contract until it was emailed to me."
mr semken S.
charleston, south carolina
"Kevin and Shaun make a excellent team."
mr ishmael I.
charleston, south carolina
james M.
n charleston, south carolina
louiel G.
charleston, south carolina
"Good service"
nicole M.
charleston, south carolina
mr pierce P.
goose creek, south carolina
"Professional and courteous."
"smitty" S.
n charleston, south carolina
"Great Job"
charlotte C.
summerville, south carolina
robert s.
ladson, south carolina
chris T.
hanahan, south carolina
mrs wright W.
summerville, south carolina
"Efficient, courteous service."
mr richards R.
charleston, south carolina
"The technician is always efficient and pleasant"
joe W.
saint george, south carolina
"James was very professional and offered services I had not thought about"
barbara B.
summerville, south carolina
"It took much longer than I expected He had to leave after about an hour to get a part. He came back an hour later (maybe it was lunch time). It still took a long time to finish. But what i really disliked was that he didn't take off his shoes and there was quite a mess to sweep up in the hallway, bedroom and closet."
ms eubank E.
summerville, south carolina
john F.
summerville, south carolina
"know their stuff"
larry B.
johns island, south carolina
"Did a great job."
mr cronin C.
isle of palms, south carolina
ms white W.
wadmalaw island, south carolina
"Very professional!!"
joe D.
summerville, south carolina
"Very affable very competent"
amanda J.
n charleston, south carolina
"Zack called me shortly after I requested help on a Sunday Morning, and let me know his ETA. He showed up on time and communicated clearly what the problem was. He assured us that we would be notified the next morning if the part was readily available or if it needed to be ordered. The next morning, someone from the office called and told us that the part was available for our unit, and that Zack would be able to install it that day. He came during the time estimation, and quickly installed the part so I could leave on time to get my infant. He has always been hospitable every time we need his services and we love working with him."
drusilla R.
goose creek, south carolina
"Answered my questions. Was on time and fast!"
mrs donna O.
charleston, south carolina
jacquelyn M.
goose creek, south carolina
"Knowledge and helpful"
mr pinckney P.
charleston, south carolina
"Job well done"
mr prystowsky P.
charleston, south carolina
henry S.
charleston, south carolina
"Professional ,knowledgeable,,courteous"
tom/marie J.
isle of palms, south carolina
"Thorough and professional."
rebecca K.
goose creek, south carolina
"The techs always let me know if there is something that will make my unit work better and that saves me money in the long run. There is no pressure to buy any thing."
ms r ford F.
charleston, south carolina
david M.
summerville, south carolina
"Technician was knowledgeable, polite and worked in a efficient manner"
ms craft C.
james island, south carolina
john S.
charleston, south carolina
john J.
hollywood, south carolina
dan E.
charleston, south carolina
"All work was performed quickly, quietly and efficiently. Instruction/demonstration on how to use the system was adequate, but could have been a bit more detailed."
richard S.
north charleston, south carolina
"Kevin defined problem, recommended options, got the replacement and spent the time needed to complete the install in one day."
mrs adrihan A.
charleston, south carolina
"Technician was absolutely a gem! Courteous and respectful and good natured. Serviced the unit timely and showed me the part that needed replacing."
ed B.
charleston, south carolina
mrs petit P.
mt pleasant, south carolina
"I think the service visit was OK but they were in and out so quickly, I don't really know. I left new filters out near each of the 2 units (returns) hoping they would replace them for me as I am an elderly lady with limited strength and dexterity to do that. It appears they did not."
waddy C.
mt pleasant, south carolina
"Very thorough with good explanations of the problem, resolution and recommendations."
george H.
mt pleasant, south carolina
art B.
folly beach, south carolina
"He was focused, pleasant, and presumably serviced the systems as they should be."
fred S.
charleston, south carolina
"Just seemed like a good number."
mr mefferd M.
mt pleasant, south carolina
bob V.
n charleston, south carolina
"Kevin took the time to explain all that he did and was very professional in his demeanor. Was very careful to reset the thermostat to the way it was."
mr kafka K.
mt pleasant, south carolina
"Easy to deal with."
mr droze D.
summerville, south carolina
"Called ahead said technican on the way. was on time did a great service check up."
mr snow S.
charleston, south carolina
david K.
summerville, south carolina
mr hudson H.
isle of palms, south carolina
"It took multiple phone requests to get filter ordered and installed. Once technician arrived, service was fine."
mr earhart E.
charleston, south carolina
mr crump C.
johns island, south carolina
"Technician was very methodical and prompt in troubleshooting the problem. The same technician came out 8 years ago to resolve problems with the HVAC installation and was able to remedy that problem also when others were scratching their heads."
mrs smith S.
mt pleasant, south carolina
ms smith S.
summerville, south carolina
"thorough and informative"
mr hocutt H.
mt pleasant, south carolina
anthony D.
summerville, south carolina
"Answer questions and was knowledgeable."
harvey M.
hollywood, south carolina
"For the work that was needed to fix my problem I got it fixed for thousands of dollars cheaper than what pardee quoted me I will never bother calling on them again"
linda S.
summerville, south carolina
"I felt Clarence was looking out for me and provide the necessary maintenance for my unit."
mr selander S.
ladson, south carolina
"Your service rep was not in the process to do what i was told he would do to correct the problem. i called the office and reported this and i was told a manager would call me back. This never happened I am still waiting on the call.."
brandon B.
n charleston, south carolina
jenny A.
summerville, south carolina
"Service fee was incredibly high for not being able to fix the issue. $99 to say "sorry, we don't do that" is ridiculous. Also, the technician promised to send photos of a leak he found in the crawlspace, and never did. I was glad he let me know about it, which increased my rating."
james M.
summerville, south carolina
"Installers were very professional and explained the operation of the unit."
jerilyn H.
goose creek, south carolina
charlotte R.
dewees island, south carolina
patricia C.
adams run, south carolina
"it was for maintenance package 2 x a year I paid .. fan was open only half leaves cleaned out ugh I don't jave tools to open myself.. 1500 addtional repairs recommend since 1st blower repair i don't understand how a fan $957 discount price is more than the cost blower i Google average cost fan 300 to 600 came up so high? And yes I did Google average repair blower yall came in the middle price range"
elliot C.
mt pleasant, south carolina
"Tech as great and genuine"
mr ishmael I.
charleston, south carolina
scott K.
charleston, south carolina
barbara M.
charleston, south carolina
"the technician was very patient with my 89 year old mother and he made things easy for her to understand"
mr salmon S.
summerville, south carolina
"BRAD WAS THOROUGH, DID NOT SEEM TO BE IN A HURRY TO CHECK AND LEAVE LIKE SO MANY (THEY MISS A LOT). PLEASANT REPAIR TRIP, HE FIXED THINGS THAT TWO OTHER TECHS DID NOT."
wilhelmina F.
n charleston, south carolina
"100"
wilhelmina F.
n charleston, south carolina
"He explained all that was good an bad with my unit."
john S.
charleston, south carolina
"Both were very professional and thorough."
clarence K.
johns island, south carolina
"It is deserving."
william W.
summerville, south carolina
"The technician knew what he was doing, and he performed his job quickly and proficiently."
mr bates B.
daniel island, south carolina
"Arrived on time. Completed the job in a timely fashion"
mr fromholtz F.
summerville, south carolina
"Right on time. Tech very friendly and efficient."
ms peterson P.
isle of palms, south carolina
"Both reps from Pardee dwore masks and were very considerate and knew their job."
roger A.
summerville, south carolina
helen B.
james island, south carolina
"Tech had to return to finish a job that should have been done by the first tech that came out."
george B.
james island, south carolina
"Everything was done correctly and done with efficiency that only Lindell provides"
mr astle A.
n charleston, south carolina
"excellent customer service"
james V.
n charleston, south carolina
"Did the job as scheduled, and reported the condition of the system."
john C.
holly hill, south carolina
"great service"
william S.
summerville, south carolina
mr brazelton B.
summerville, south carolina
"He checked very thoroughly, caught the fact that one of my vents had been severed from the ducting - presumedly by a third party I had under the house earlier. I liked the manner in which he did things and talked to me."
steve C.
charleston, south carolina
"Tech was knowledgeable, respectful, polite and thorough"
shelbie L.
mt pleasant, south carolina
"Britain was prompt, completely polite, professional and went above my service expectations on this service call."
mrs gambrell G.
n charleston, south carolina
mark P.
james island, south carolina
"Brad was thorough and explained everything clearly. Really nice guy and knows his stuff"
mr walker W.
summerville, south carolina
constance M.
charleston, south carolina
"Excellent service knowledeable courteous"
mr mefferd M.
mt pleasant, south carolina
"He did a very thorough and detailed job. He provided very good detail."
mable B.
charleston, south carolina
"Hr was very professional and thorough"
donald M.
hollywood, south carolina
"Guys came on time, finished early and left the area tidy."
garrett R.
charleston, south carolina
ms elizabeth E.
summerville, south carolina
"polite, prompt, reasonable"
mr cumming C.
isle of palms, south carolina
mr kafka K.
mt pleasant, south carolina
james L.
hanahan, south carolina
"Pardee's always comes when scheduled and proceeds drectly to work and checks out all systems. Afterwards we got a explanation of what done and is other work needed. Efficiently."
seth M.
summerville, south carolina
"Very courteous & professional. Timely completion of the job."
caren A.
mt pleasant, south carolina
paul B.
johns island, south carolina
judith K.
awendaw, south carolina
chris C.
charleston, south carolina
"The technician and manager that arrived did an amazing job and provided great service."
renee W.
johns island, south carolina
"Reporting on the condition of my unit the other day was very inconsistent from the technician that serviced my unit in March. For example the Freon pressure was almost identical during both visits but the recent technician rated the status was poor and the March technician rated the status as good. There were other discrepancies, which made me feel very unhappy. I called the office to inquire and I was told someone would look into my questions and get back to me. No one has gotten back to me."
ms taylor T.
hollywood, south carolina
"The technician took time to explain and provide feedback on the condition of my system and tools of measurements used & purpose."
james R.
charleston, south carolina
"When the duct work was installed it was laying on the ground with no moisture barrier . That is a no no and the duct work maybe ruin as result. My complaint had yet to be addressed."
donald S.
goose creek, south carolina
"KEVIN WAS PROFESSIONAL AND WENT WELL ABOVE EXPECTATIONS. HE PROVIDED EXCELLENT SERVICE."
mr wooten W.
mt pleasant, south carolina
"Professional, efficient, on time, thorough"
cindy L.
johns island, south carolina
mr o'quinn O.
charleston, south carolina
bill B.
summerville, south carolina
"Very professional and did a great job with the service"
phillip C.
summerville, south carolina
"Did a great job."
patricia C.
adams run, south carolina
"Customer service Technician provided superlative explanation .. ac up and running less than 24 hrs scheduled appt with added UV protection from mold mildew bactetia virus"
mr huger H.
n charleston, south carolina
mr heim H.
summerville, south carolina
"They were all very polite and worked very hard They answered any questions we may of had"
mr hodge H.
charleston, south carolina
"Lindell, the Serviceman arrived on time, diagnosed the problem, and had my system back up and running very quickly."
john D.
summerville, south carolina
mr comer C.
charleston, south carolina
"He arrived quickly and completed the job quickly."
shirley M.
mt pleasant, south carolina
"On time, super professional and personable."
mrs keith K.
mt pleasant, south carolina
"Prompt and thorough service."
ms sturm S.
yonges island, south carolina
"I have asked several times for a copy of the contract to be emailed to me but have not received it."
mary welch W.
n charleston, south carolina
mr ryan R.
seabrook island, south carolina
"Polite, efficient and knowledgeable"
betsy A.
charleston, south carolina
green properties P.
kiawah island, south carolina
"Ken was excellent!"
deborah R.
goose creek, south carolina
"Not sure why a representative tags along except to sell something which I find offensive."
joe M.
summerville, south carolina
landry B.
hollywood, south carolina
"They got me in before my requested time. Identified the problem quickly. Gave me clear and concise options on what could be done to fix it."
richard K.
charleston, south carolina
"Friendly and knowledgable; Very quick to diagnose the issue and provide a fix"
miss haskill H.
mt pleasant, south carolina
"On time, pleasant, efficient and personable!"
mr bates B.
daniel island, south carolina
"Showed up on time, were open, honest, and effective"
mrs schwartz S.
boca raton, florida
"Found the issue and ordered part and completed in a timely manner."
robert B.
edisto island, south carolina
"As always, a very pleasant experience."
judy H.
summerville, south carolina
grover R.
james island, south carolina
"The tech was very knowledgable and did an excellant PM on our system..."
martha J.
n charleston, south carolina
"David, it seems, is "our" technician. He's been here several times doing routine maintenance. He's always very thorough, explains the thermostat (every time!) and is entertaining, to boot!"
ms barnhart B.
ladson, south carolina
"Thorough, informative, courteous."
estelle P.
mt pleasant, south carolina
"We knew that the last visitor reminded us that the bulbs needed changing soon. Kevin said we had 2 more months on the old ones and ordered more to be changed at a later date. I was pleased he was"johnny on the spot" to remind us. You are great people, thank you!"
ms bowman B.
mt pleasant, south carolina
"Ray was very knowledgeable, professional and efficient. Excellent representative of your company."
elsayed T.
charleston, south carolina
"Zachery did an exceptional job, he is truly professional and friendly. He arrived on time, and explained everything thoroughly. He was very respectful, could not ask for a better Technician."
roger S.
seabrook island, south carolina
"They totally screwed up our systems. They improperly wired two of our systems that have droved us crazy and have ruined many nights of sleep."
james R.
charleston, south carolina
"Because I had to ask several times to have the duct work lifted off of the ground. When it was laying on the ground it caused massive moisture issues underneath house. As it I will have to access how much water damage there is and how much moisture I can alleviate from craw space."
jodie B.
n charleston, south carolina
"Prompt. Professional. Courtesy. Offered full explanation to work performed and answered all my questions."
mr phillips P.
moncks corner, south carolina
ron J.
n charleston, south carolina
"Professional"
marie O.
charleston, south carolina
nancy V.
charleston, south carolina
"Professionalism"
lee H.
n charleston, south carolina
"Both men did a well-detailed job and gave me a report of all he checked. James also addressed every concern I had about my deteriorating HVAC system."
mr whitwell W.
mt pleasant, south carolina
bob W.
mt pleasant, south carolina
"Amazing job always spends the amount of time needed goes over everything with my wife as I am usually working kind courteous and very thorough great job keep up the great work"
john P.
harleyville, south carolina
"We liked that 3 window units were installed by service techs to keep us comfortable during the work. The crew worked well together. Very cooperative and efficient. Completed all in just 2 days."
constance M.
charleston, south carolina
"Excellent service friendly knowledgeable tech"
jeffrey D.
summerville, south carolina
"All Pardee personnel that I have had contact with have been outstanding. The only issue I had with this service was the time it took to get the repair parts."
jean S.
charleston, south carolina
"Quick and efficient service from call time to job completion."
mrs frederick F.
charleston, south carolina
"Always polite and professional. Been with Pardee over 30 years. My parents were also customers."
john L.
ravanel, south carolina
"Dean was prompt, direct and didn't try to hard sell me. He provided an easy-to-understand quote form, and made suggestions on how I could gather pertinent information about my house specs that would have an impact on what I'd need for the project."
mr frye F.
charleston, south carolina
"My technician is the best"
mr koon K.
edisto island, south carolina
sara R.
mount pleasant, south carolina
"Dustin was accommodating of our work from home schedule and completed the job on a Saturday. He identified several issues, and we are happy to resolve all of them at one time."
daniel P.
charleston, south carolina
"Our service experience was a great one. The team arrived in only a few hours after we called them. Brad and Chris were very nice and helpful the entire time. It was a pleasure."
henry jr. H.
johns island, south carolina
"Great service"
mara F.
summerville, south carolina
"It was.more of an inducement yo buy a new unit"
john H.
summerville, south carolina
"He was polite & driven to get it right no matter what he had to do. Kept me informed. Wouldnt leave til he knew what he had done would hold me over til he could get back. Assured me that if I needed him to please call."
mr diener D.
mt pleasant, south carolina
"Diana made it easy to get an appointment and, Zach was professional and friendly and (most important) fixed the problem."
thomas O.
mt pleasant, south carolina
donald T.
charleston, south carolina
shirley J.
mt pleasant, south carolina
"Young man Clearance nice got everything done quickly. & told me problem fixed it!"
mrs nzikoa N.
charleston, south carolina
"Display good workmanship"
scott M.
summerville, south carolina
"Workers were very neat and effecient."
courtney H.
summerville, south carolina
"Pardee was the only company that had a service expert on call; which meant they were the only company that could come out to assess my AC in a timely manner. The technician was professional and kind. He went above and beyond during the experience."
barbara/js W.
charleston, south carolina
jory O.
charleston, south carolina
seth M.
summerville, south carolina
"Technician was very courteous & knowledgeable. He discovered the problem right away & initiated a fix."
merwin H.
mt pleasant, south carolina
"Clarence did an exceptional job, just disappointed that you had to come back to fix the problem. Nothing negative about Kevin!"
jeremy B.
moncks corner, south carolina
"The trim on my attic had to be removed and was pretty much destroyed. The tech put the broken pieces back on and left dirt stains all around the entry point. The techs did not have foot coverings. They instead used a very dirty drop cloth that only covered about 80% of their path. I covered the rest with a clean tarp I had. Overall the A/C is working as expected, but I wasn't very happy with the way my attic trim was left. Still haven't heard when you are coming back to fix it."
john D.
mt pleasant, south carolina
ms thomas T.
charleston, south carolina
"I am so surprised he fixed the AC and I didn't need a new thermalstat . I also am impressed AR his work. And very professional."
annette W.
johns island, south carolina
"Slow start but perfect finish"
george M.
ladson, south carolina
"First. Your people need to look at the notes. Pardee canceled our appoint THREE times first was tech sick, second I dont remember and the third I still have the voice mail asking me to call them to cancel my appointment because pardee has too many appointment with customer ac out. wTF I thought this was Preferred service not we will co e by when we can. This was installed MARCH 2019 and this AUG 2020 was the first appointment Pardee kept to change the filters. UNSATISFACTORY at best . Then the sales person was upset because we would. It allow him in. Get a grip folks! DO NOT Ever send a sales person to my residence again. Then they wanted to sit in my driveway for 30 mins WTF? They do t know the age of our newly replaced water heater but were pecking for something to sell...you have been told"
mr westin W.
charleston, south carolina
charles B.
summerville, south carolina
"Timely arrival and completion of service. Replaced 1 out of date UV light kit."
mr nelson N.
mt pleasant, south carolina
"no problems"
sandra F.
huger, south carolina
"I never got the answer on the price of a air condition unit that I wanted. Someone was trying to put me in a contract that did not make no sense at all to my understanding"
jill B.
moncks corner, south carolina
"Bcuz we just had the compressor fixed a few months ago and it cost $80.Now we had to do it again and spent $225!! I wish I'd never bought from Pardee. I think I've only had it 3 years and already we've had you come for repairs 3 times."
mr delk D.
hanahan, south carolina
"It took 6 times to finally get it right"
mr huggins H.
charleston, south carolina
"Punctual,went right to work,wore mask, pet my dog and explained what he had done.courteous!"
craig S.
charleston, south carolina
"Technician did not know there was a safety/ reset switch on the attic unit. Had to call another company who's technician diagnosed and solved the problem in 2 minutes. I also didn't appreciate the hard sell of the second guy that showed up. I'll go back to using Fogal."
mr young Y.
summerville, south carolina
"came out right away and fixed it"
charles T.
edisto, south carolina
"Quick to respond and fix the problem."
art S.
north charleston, south carolina
"Did a great job"
mary welch W.
n charleston, south carolina
"He answered our questions and fixed our problem"
lynn K.
charleston, south carolina
"Came ASAP first thing next morning"
irene D.
summerville, south carolina
"he was great"
susan R.
charleston, south carolina
"The technician was very efficient and pleasant."
chuck M.
ladson, south carolina
"No rating as I was not there."
kenneth A.
charleston, south carolina
"All were great. One guy talked too much. Tell him I said hello."
rosalyn R.
ravenel, south carolina
"He did a good job, as always."
rebecca W.
summerville, south carolina
"Very friendly and knowledgeable."
gordon B.
charleston, south carolina
shaun S.
hanahan, south carolina
"Steve and Ken did an amazing job. They didn't leave until they made sure everything working properly."
mr plantand P.
charleston, south carolina
"I called many times to get an update on the filters for my AC unit. I pay almost $200 per month but I am not getting what I am in need right now. I understand the COVID situation, trust me, but all I am asking is to have new filters. I am out of them and I should not have to call, over and over, to get this item."
tom D.
summerville, south carolina
"Technician was professional and answered all questions."
sandy P.
edisto island, south carolina
"A little bit of scheduling confusion"
ms godfrey G.
goose creek, south carolina
"Very professional"
mr hudson H.
isle of palms, south carolina
"Personable representative and efficient service."
michael C.
charleston, south carolina
"Brad was here quickly which I did not expect. Did a great job figuring out what was wrong. Then not only found the part locally, but went and got it and came back the same day to install it."
todd M.
charleston, south carolina
"I had to make three phone calls just to set up my appointment for an emergency service I have a annual service plan with party have had for almost a decade and this time I had an issue and the information I got from your phone operator was different from the information your tech provided when your tech arrived he came to hours earlier than the arranged time and he proceeded to tell my wife that there was an issue with our ductwork that it was too small and that is blowing a hole through it because it was too small turns out that was not the problem Im quite disappointed. The issue was that someone in climbing to my attic air handler head set on or put weight on the ductwork snapping the elbow joint Im breaking it dont know when that happened but most of the time it is parties people who are getting back there to that unit all I can say is that your agent this time sort of tried to tape the insulation back around the ductwork but didnt reconnect the elbow joint so it was still blowing most of the air right into the attic. As I mentioned Ive been with party for I think now 11 years maybe 12 for as long as weve owned our home and we are in our 12th youre in the home generally Ive been pleased with the service most of your texts including the last one who came and did our service only about three or four weeks ago did a very fine job he was very fine young man did not attempt to sell me anything this agent Brad came try to solve my problem which was a float pan that was full of water why it was full of water I dont know it wouldve been dry for three years but his claim was it was full of water because our ductwork was too small which is also interesting because its the same duck work its been in the home for almost 40 years and none of your agents has ever said the ductwork was too small in any case as I mentioned the problem was A broken joint broken knuckle . Your tech and I Donely miss diagnosed my problem he only loosely taped back the insulation around a hole and claimed there was nothing that could be done to repair it and we had to get you out there immediately to change our ductwork very disappointed"
donald P.
summerville, south carolina
barbara B.
summerville, south carolina
"I thought the process would only take about 6 hours. The men came at 9:30 on Monday and except for an "unscheduled trip" stayed til 3:30.. They had to leave to get supplies (lumber to rebuild a platform in the attic since the new unit was larger than the old one). They even picked up a window A/C to lower the temp until Tuesday at 9:30. It still took until 1:30 to finish the work. The men were VERY nice and even vacuumed the area after picking up their "blanket" covers."
ms owens O.
mt pleasant, south carolina
"He came in about an hour when I had an emergency situation. Unbelievable! And he was polite, friendly and helpful."
todd Y.
johns island, south carolina
"Technician was great but second call in a month on this issue.... brand new install. Part is on back order so house not cooling correctly."
mr alston A.
ladson, south carolina
"Technician did a good job"
lawrence D.
charleston, south carolina
mark B.
ravenel, south carolina
"Great, courteous service."
oliver B.
charleston, south carolina
bryan B.
charleston, south carolina
"The communication was very good because I live in Florida."
william S.
summerville, south carolina
robert B.
goose creek, south carolina
"Great job and timely."
irving R.
charleston, south carolina
"Efficient and expeditious."
mrs zollars Z.
johns island, south carolina
"Friendly, efficient service"
david B.
summerville, south carolina
melissa W.
summerville, south carolina
"When the initial appointment was scheduled the lady put the appointment on the wrong day. The second person I spoke to about the service call was very quick to reschedule and get someone out very quickly. Dustin (the technician) was polite, professional and pleasant to work with."
patricia dorner D.
charleston, south carolina
"He never came in house to check thermostat .Did not tell me when he was leaving. Received no paperwork or let me know status of my equipment."
john F.
charleston, south carolina
"Its all about the tech Brad. Wonderful"
benson R.
charleston, south carolina
"Came right out and fixed the AC."
mr koller K.
mt pleasant, south carolina
"I already answered this survey"
john R.
goose creek, south carolina
"They were able to identify the problem and fix it the same day, I couldnt ask for more."
eileen L.
charleston, south carolina
"you were able to help the same day. Kevin was nice, friendly and honest."
roberta K.
james island, south carolina
"neat masked polite and good at his job!"
john F.
charleston, south carolina
"Solved my problem in record time."
barbara G.
n charleston, south carolina
terry C.
isle of palms, south carolina
jeffrey D.
summerville, south carolina
"Fast response on a hot Friday evening when the temp in the house was climbing to a very uncomfortable level. The tech corrected the problem within 10 minutes. Very pleased with the results."
jory O.
charleston, south carolina
shipwatch 2.
isle of palms, south carolina
"I had asked for the filter to be changed and no mention was made of this in the technician notes. Please advise if it was done. Otherwise very good."
mr moore M.
charleston, south carolina
mr cave C.
yonges island, south carolina
"friendly, quick"
linda C.
charleston, south carolina
"They were professional and answered any questions"
ms catherine M.
charleston, south carolina
lydia F.
johns island, south carolina