Pardee Service Experts Reviews

"Satisfied customer for many years."

"Technician was very professional and knowledgeable. Also very helpful in explaining the issues to me so I could understand."

"they came when they said when they would and very concern about my air"

"Service was fast and reliable"

"Great service, prompt scheduling and great technicians"

"Chris was very thorough & professional. He is an asset to your company!"

"GOOD JOB, BUT INCOMPLETE"

"Tech went above and beyond"

"Have had good service for many years ??"

"Courteous, on time, professional. Pro- customer."

"I couldn't give a 10 as the sensor was not available so I had to sleep w/o ac for one night. Ray was very professional as well as easy to chat with. As I mentioned to Ray, if I may offer a suggestion....Could Pardee have a sensor on hand for occasions such as this case and even in winter?"

"First time we have used there plumbing service. Have always been happy with there heating and air."

"The tech has been here before & is always pleasant & halpful"

"So many people were not sure what to do.but they called KEVIN HATHAWAY and he got right on it within a half hour my AC was fixed.Many thanks to all 3 guys for putting there heads together to fix my AC. Thank you so much."

"Chris and Ryan were very helpful, kind, and upfront about what needed to be done."

"I maintain good service on my unit and was not expecting it to have extensive repair needs"

"My experience with the plumbers was excellent. However, the AC tech was competent and pleasant. I didn't appreciate the hard sell of the salesperson who accompanied him. He presented a ridiculously costly solution, which would have costs $18k over the actual price of the replacement. ."

"Always good service. But sometimes they arrive outside the two hour window, but not this time"

"I have been with your company for over 30+ years and you always provide great service for my 2nd homes!!"

"I was very pleased of the job that was performed."

"know their job very nice and friendly cleaned up great on time worked so hard in this heat also"

"We have been with Pardee over 20 years and have always been happy with their work."

"Ray was great$!"

"They are very helpful and try to help ASAP. Very nice technicians. They clean up after themselves too."

"arrived as promised and explained to me what the issues were and gave me a cost estimate by line item"

"Price, dedication to service and the customer"

"Service was timely and efficient."

"Timely, knowledgeable and friendly service. I now have a better understanding of my system thank to Ken J. and Josh!"

"Prompt, well mannered technicians who cleaned-up. The entire staff made sure they answered all questions."

"Excellent service with courteous and knowledgeable employees."

"did job quick and as far as I'm able to tell, correct, and treated my property with respect rather than a construction site"

"I always caution my friends to look carefully at what they are signing up for. Although this team was very professional, they did a very slick sales job, and did not clearly explain the total cost or how it was to be paid. I only found out later it was a lease and I did not own the unit. Fortunately there should be no additional expenses for parts and service for this fairly high quality unit which is working well."

"I've been a customer of Pardee for over twenty years. They've always done right by me."

"On time, professional."

"The technicians fix the problem. they are professional and polite'"

"I like the work that is done."

"no reason"

"Services are well worth the cost"

"Friendly and quick to respond"

"Very good service when I call and have a problem."

"Prompt professional service"

"Quick, dependable service."

"Anytime we have to make a service call or get a unit replaced they are pretty quick about it."

"You typically are able to schedule my service within 24 hours after my call."

"So far happy with the results."

"The service technician was on time and explained what he needed to do in performance of his job."

"Did not like that I did not receive an appointment confirmation email prior to appointment."

"All parties involved were very professional."

"Honest and upfront. Knowledgeable and caring"

"excellent service"

"My complaint is that the air return was enlarged by 10" in height, the wooden box covering the old return was partially dismantled for the enlargement but the duct addition was left exposed with no mention of enclosing it. I presumed when the salesman said they would enlarge the duct that this would be taken care of. After the install I have had no follow ups to make sure this system is running well or asked how everything was outside of this survey."

"They arrived before the estimated time window and were very helpful. They gave me advice on keeping my AC unit up to date and well maintained."

"Prompt and courteous"

"Technician was very professional, courteous, and polite. Did a thorough maintenance and a summary review with me."

"Timely, efficient, knowledgeable and polite"

"Effective"

"Clarence was on time and very thorough he checked out what all couldve been wrong and found the problem saving me probably over $500 Im very happy with Clarence and his helper I would recommend him any time"

"We were impressed with the polite customer service and the excellent knowledge that Josh and Chris have of the product."

"Good service for over 20 years"

"The tec that came went above and beyond to resolve my issue."

"Clarence showed up early, worked deliberately to fix the problem, then called me back 3 hours later to verify everything was OK."

"Workers are compentent, arrive on time, and answer questions"

"Pricing and service"

"excellent customer service, knowledgeable technicians"

"He was very professional and knew exactly what to do."

"Courteous, thorough"

"The tech was on time, polite, and finished the job in a timely manner."

"Been with you for years."

"The sakes consultant Ryan Dalton was very friendly, polite and informative. The price quotes were a bit high for us to do this AC purchase right now, and we do not want to finance. Maybe in a year or two."

"The tech was very nice and professional! My only problem is that he hasn't called me back with news of the piece he has to get for my AC!"

"Good service. Love Clarence. He's our guy for sure. Knows his stuff."

"Knowledgeable and friendly"

"Very professional and courteous."

"The upsell is mild. Not a problem. I appreciate not being pressured. Product Suggestions are fine."

"Professional, punctual, and fast."

"In all honesty the only reason I did not give a 10 is the quality of people answering your phones varies a lot. Id rather not get specific in the survey, however Clarence knows exactly who I am referring to. A good bedside manner if required in your industry as much as it is any other!"

"Knowledgeable friendly and from Ma we are"

"Felt that they were honest with our concerns and not just trying to take our money."

"Professional. Kindly agreed to wear mask and shoes for the service call. After replacing filter , He asked me if I had any problems with the system and if he needed to check on anything while he was there. He knew I am Advantage customer."

"Your technician was very professional and knowledgeable"

"Your guys was on time and very professional"

"Very professional explaining thing thing so I could understand"

"MR THOMAS AND MR CLIVE WERE VERY PROFESSIONAL. YOU COULD TELL THEY WERE SERVICE EXPERTS MAKING A DIFFICULT JOB LOOK EASY. I AM GLAD I CHOSE THIS COMPANY AND THESE TECHNICIANS CAME OUT ALONG WITH MR SHAW THE SERVICE REP. I THANK YOU ALL."

"Clarence is very knowledgeable and rembers when I purchased the current unit. He is very polite, clean and showed up on time!"

"the technician was courteous thorough and diligent."

"Technician was very knowledgeable, polite, and answered my questions."

"On time, professional, cordial, checked everything."

"Friendly, efficient and quick..."

"The whole process from beging to end was a delight staff was very courtsey and made a would be stressful situation very easy"

"He was very knowledgable about the service Pardee provide to the customers which he stands by with great pride. Very pleasant and understanding. Keep up the excellent customer service."

"They did a good job, but plugged it back in to the wrong outlet that turned off the water heater when the attic light was turned off."

"Tech was very knowledgeable"

"I did not receive my new filter with unit"

"Great Tech; went right to work, answered all our questions snd was just overall pleasant. Felt comfortable having him in your home."

"Ray was very professional and answered all my questions."

"The technicians were on time, give me the info I needed about my system, and did a great job."

"Technician was very knowledgeable and friendly; however, service department did not have his truck stocked with the appropriate filters to change. This also happened during install. Seems that the left hand is unaware of the right hand."

"Technician came promptly, solved the problem and was courteous and helpfull."

"Very professional and punctual"

"Perhaps the rating should be a tad lower given the air handling equipment snafu. But generally, all people involved with the installation were efficient and professional, answered questions, and cleaned up after. I have no real complaints."

"Technician was extremely professional and knowledgeable. It was a great job by Danny(249)"

"Juleein made sure he clean up and Chad made sure everything was correct before leaving. Job well done. Just took a long time, but job well n thanks guys"

"Service was great, tech checked both units and explained the problems. Wasn't expecting a sales rep to accompany the technician. Therefore a rating of 9."

"The technician/plumber was knowledgeable and answered my questions providing an understanding I did not have prior. He also explained what to look for in the future performance of my system."

"The service person was courteous and very efficient."

"The technician was very professional, courteous and answered my questions."

"Showed up on time and promptly did the required maintenance needed."

"Jeff explained everything"

"Your tech did a great job."

"Agent was thorough and explained well. Master is too cool So I need reset."

"I was supposed to get a call about when a part that needed to be order would be in and the call never came."

"Very polite and professional."

"Timely service, very professional"

"The two employees were very very knowledgeable and concerned about my needs They are an asset to your company"

"All of your employees are polite and enthusiastic about their work. They are steady and always open to speak about their progress."

"He fixed the problem."

"They arrived earlier due to cancelation, efficient and didn't push to hard on sales pitches."

"service tech was friendly and efficient"

"Technician was knowledgeable and respectful. However bringing a salesman for a service call is a red flag for me. It seemed that Pardee is just looking for opportunities to sell new systems. My system is only three years old."

"Techs were very good, and quick."

"On time --- Worked quickly but left nothing to chance. One of the best looking back over 20 plus years with Pardee."

"Professional and courteous"

"The tech, Austin, was very nice and gave me more important info regarding filters, etc, then the guys who sold me the system, and much more friendly. He forgot to plug the upstairs unit back in, so I called as it got very hot, and Ray came out within 2 hours and fixed it after hours. Really not a big deal. Austin will be my requested tech from now on."

"Chris Reeves is very professional, courteous, very knowledgeable and thorough in doing his job. Certainly appreciate him."

"On time, knowledgeable, curtious"

"Did a thorough job and explained what he was doing. Well-mannered and very competent."

"Attentive technician"

"Technician looked at the water heater for all of 5 seconds and said no leak. Probably a pipe under the house. So I got down on the ground and found the leak for him and showed him where it was. He said I need a new water heater. Yes, I already knew that, thats why I called. $100 for me to do his job for him. Then quote is $1000 more than others for new tank. No thanks"

"Need parts to complete jobs."

"Your men are always so nice and answer all my annoying questions"

"efficient and competent"

"All 3 guys were good to deal with. Thanks"

"thorough, friendly, very respectful and explained everything that he did"

"James and Zach showed up on time (early!), were professional and competent, and easy to deal with. The work got done to my satisfaction."

"Tech did not clean unit properly. Left debris, dirt, Pinestraw leaves inside units."

"Called before arrival an SC was on time."

"I was well informed of any concerns the technicians found and any recommendations to prolong the life of my system. Technicians Chris and Shane were very thorough in looking at everything and informed me of other services Pardee provides that I might be interested in."

"Very though"

"Ken J and Jeff provided excellent service making sure unit was good to go for summer"

"The technician was very kind and informative"

"The technician was on time and performed the maintenance rapidly and completely."

"Quick response and repair"

"A very courteous young man. Did good work and answered my questions."

"They were very quick installing the equipment and they did an awesome job"

"Chad is a gentleman and was very helpful. We are pleased with our disposal. We will call again for plumbing."

"Response time and scheduling were fantastic. Hard working crew when they were here."

"Respectful and informative."

"Tech was very professional and quick"

"The technician was very polite and personable and efficient."

"Desmond was the best serviceman we have ever had. So kind, so nice. Worked hard on our units. Found a problem that no one else had ever found. Please always send him to us for anything that needs attention to our unit."

"He was very professional, thoughtful of my house and me, and answered all my questions. He was very helpful. I left a review on Google!"

"Wonderful gentlemen to work with - especially Ryan"

"Chad is a very knowledgeable plumber."

"Very courteous technician"

"No complaints."

"Good technician and gave good information about the check-up of the equipment."

"They came earlier than initially told! They were very quick and cleaned up."

"Clarence did a nice job."

"Very knowledgeable and went over in details with my unit."

"They always do a great job"

"Chris worked fast to determine the problems and fixed them. Great representitive of your Company."

"He was on time, quick and polite."

"Was able to answer my questions. Very neat and organized."

"Service was good and knowledgeable"

"Technician was thorough and courteous."

"I ask about my filter update, & I was taken care of within hours! Very happy!"

"We greatly appreciate Cole and Clarence for their responsiveness, detailed explanations of our options and best fits for our project, and for their clear and frequent communication throughout the process. The install team also did a great job - thorough, clean, respectful and just a bunch of nice folks. Highly recommend."

"Professionalism"

"The service was top notch. Clarence and Cole were professional, friendly and attentive to my requests and concerns."

"Technician Charles was very professional and efficient. Based on findings at the time of my last service, I knew I needed filter for my central unit. I told the scheduler this and asked that a filter be ordered and installed at the time of service on the 23rd. Charles did not bring filter and said no one told him a filter was required. No filter was ever ordered until the date of service, 3/23. Charles then told me he would return on 3/25 and install filter as part of $500.00+ kit. Charles did not come or call on 25th. I still dont have kit I paid for. This is not good service!"

"I was with the hold time with him."

"chis did an excellent job, had the part needed on the truck, and cleaned up."

"Lucas was really great at correcting the air flow into our conference room and making future suggestions."

"Zack is on point-always!"

"Very nice, did there job and we appreciated there kindness."

"The techs were very polite and professional. They explained everything the did to my system."

"Exceptional service as always!!"

"The issue was a clogged drain line... minimal parts used to flush out and reconfigure trap.. the bill came out to $310... seemed excessive"

"Outstanding tech who knew what he was doing and did it very quickly~!"

"They are always pleasant & considerate & do a good job checking 'everything'."

"Chad fixed the problem quickly."

"The plumber (Kevin?) diagnosed my washing machine problem correctly and now I have a new washer already working. Thank you."

"Very professional and considerate with our property. Very friendly and knowledgeable"

"Seems they were trying to sell things, new unit instead of fixing the current issue"

"Pardee provided superb service start to finish. I was given an estimate last fall and Pardee stood behind the estimate when I asked for their service this spring. I simply could not have asked for a faster response to my request for the installation of a mini split in my garage. THANK YOU!"

"He was informed, patient, and helpful as we explored getting a new A/C system."

"Friendly tech and did a good compete checkup."

"Excellent"

"Ken J - provided some reasonable recommendations, while looking at all aspects of my system. He recommended I change the way I was currently using my thermostat and provided reasonable rationale as to why my bill has been excessively high."

"Installed on Friday but installation was not completed. There was a missing heating element. So Friday night, all day and all night both Saturday and Sunday we without heat and the fan ran constantly."

"Tony did an excellent job servicing my unit this month. He explained everything he did on this visit and was a pleasure to work with."

"The technician was friendly and knowledgeable."

"Outstanding customer service"

"Kevin was absolutely outstanding! He arrived on time and went immediately to work and did a perfect job!"

"Prompt and contentious"

"Had a problem with the fee, after being told there would be none!"

"competent and positive."

"Did the work and explained what was done"

"Your personnel are always thorough and friendly."

"We have had Ray, our service tech on several occasions perform routine service on our system. Ray is a real pro and we appreciate his advice."

"Proficiency, efficiency, and courtesy of Desmond."

"My AC has been making a noise for over a year and no one at Pardee can seem to fix it or be accountable for me as a customer is not satisfied at all."

"When I called Pardee to order the service I was quoted a fee of $69. At the end of the inspection I was charged $125. The technician was helpful with information but we still have not received the electronic version of the inspection. I even called the office the day after and was told it would be out the following day."

"I appreciate the professionalism"

"Charles was very courteous, extremely knowledgeable, experienced and expedient. He arrived right on time and wasted no time in getting everything on the A/C unit checked out and running efficiently. I was very impressed with his work effort to do a job well-done."

"Prompt, courteous and Professional."

"He absolutely knew what he was doing and what he was talking about. Nice personality. Loved him!"

"Tony was very thorough with all the units he serviced."

"He came after hours and worked on my problem til 9:30 p.m.! What great service!"

"Technician arrived on time, did his job and departed."

"Kevin is awesome!! Showed up as scheduled, clearly explained the issue and corrected the problem. Hes great and we love doing business with Pardee."

"Stayed within estimate. Best workmanship,very high quality. Will use again if needed"

"Work left incomplete"

"can always count on you guys to do the job right"

"He did a good job"

"The tech was friendly, and did the job."

"He was polite, on time and efficient."

"quick to respond to house, quick to diagnose and fix all with a very personal experience."

"All ways great service"

"The gentlemen were through and explained everything they checked."

"on time pleasant respectful of residents"

"Got the job done"

"I do not live at this address and never had any service done by you"

"Knowledgeable & personable service ..."

"The technician was professional, polite and easy to work with."

"Very helpful in questions asked of him."

"Outstanding Customer Service."

"Polite, very knowledgeable, good job."

"Desmond was efficient, pleasant, professional and we enjoyed his visit."

"Desmond was courteous, on time, and thorough."

"On time and professional."

"Got here same day and fixed the problem"

"Service guys were polite & conscientious. Joe went above the scope of work to help me out."

"Excellent customer service"

"The technician was on time and efficient."

"Every aspect was very well handled! Chris is awesome and did a superb job!!"

"they were good"

"Very professional and polite, found issue and corrected."

"Pleasant, informative, efficient service"

"Ken J and Cole were polite and efficient"

"very professional, knowledgeable, & works well customer & their needs!"

"Tony was very professional and thoroughly explained data taken."

"Professional"

"Tech. was friendly,professional ,personable and knowledgeable"

"Arrived on time, was very efficient as always"

"James was outstanding and attentive to details"

"The technician was thorough. He explained what he found."

"Sales consultant was courteous and professional. Price quoted for water heater was ridiculously high."

"Zachary had a very positive, can do attitude."

"Prompt response to my service needs and friendly helpful technicians"

"they were professional, left a clean work area, worked hard and were friendly"

"A mistake was made in communicating my appointment date and time. When I pointed it out a new time was set up with great apologies for the mix-up!"

"Very knowledgeable and great customer service."

"Eccentric technician Charles"

"Clarence has been to my house many times. He is a problem solver. I like that he remembers issues that he has examined in prior visits. I also like that he recognizes that money can sometimes be an issue for me and lets me schedule maintenance within my budget."

"Brett and his helper were prompt for their appt. and did an ourstanding job cleaned up well and did an excellent job....."

"Tech open & helpful with questions & very professional."

"he seemed to know what to do, and did it"

"The guys were absolutely great, professional, courteous, and friendly"

"Too much sales, not enough service."

"Prompt, changed our thermostat for us, checked out the furnace in the attic and was very pleasant"

"Polite and friendly service. Stayed in touch."

"Everything was explained in detail"

"Zach is always awesome. He is the only tech I will ever use. He is very through and does a great job."

"Clarence/Tony was great!!"