Pardee Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 4,013 Reviews
mr mefferd M.
mt pleasant, south carolina
"Regarding the recent 6 month review of the system, Danny did a good job explaining things. Joseph Steen did a very good job describing the new system choices and recommendations to put in a new system and an tankless water heater."
ms moon M.
summerville, south carolina
jim D.
charleston, south carolina
"Clarence is always helpful, courteous and professional"
ms dietz D.
james island, south carolina
"Service rep for hvac was great. Had conversation with two others regarding tankless water heater and still waiting for response over a week later."
ellen M.
charleston, south carolina
"Danny & KJ were very knowledgeable, friendly and informative."
fred S.
charleston, south carolina
"Good professional service"
mr demarco D.
charleston, south carolina
"Curteous and efficient"
douglas B.
hanahan, south carolina
"Prompt response for the request we made for assistance."
sue hart H.
mt pleasant, south carolina
"Ray came in and got right to work. He told my Husband what needed to be repaired."
jeff E.
mount pleasant, south carolina
"Thorough inspection, personable conversation, professional recommendations"
ed M.
n charleston, south carolina
"Excellent and personable technician"
mr droze D.
summerville, south carolina
"Tech was on time very nice."
cami M.
charleston, south carolina
"Always on time, professional and address any issues or concerns I have."
ssd I.
isle of palms, south carolina
rose holman H.
summerville, south carolina
"Great Service"
john E.
johns island, south carolina
"Very prompt response. Technicians were professional, polite and informative."
ms koenig K.
charleston, south carolina
douglas B.
summerville, south carolina
mrs ward W.
charleston, south carolina
"Kevin was friendly and knowledgeable. He performed my spring maintenance efficiently, yet took time to explain what he was doing. He was respectful of my home, and made me feeling reassured that things were working properly."
mr earhart E.
charleston, south carolina
ms bannon B.
mt pleasant, south carolina
diane B.
ravenel, south carolina
larry B.
johns island, south carolina
"Ken the tech, does a great job."
patsy G.
n charleston, south carolina
"He did a very thorough job!"
john S.
charleston, south carolina
seth M.
summerville, south carolina
"Technician was very courteous, knowledgeable & thorough with his inspections."
abraham M.
mt pleasant, south carolina
"He was very professional and polite."
james V.
n charleston, south carolina
"David arrived as requested, worked on our system with a very professional attitude to maintain peak effency."
mr grubb G.
n charleston, south carolina
"Polite and worked efficiently"
lonn B.
charleston, south carolina
"We were told about the performance service and all our questions were answered. Very prompt service."
jamie M.
johns island, south carolina
"Very informative"
deseta G.
n charleston, south carolina
"Great professional team. Very satisfied and I would definitely recommend to others."
cindy L.
johns island, south carolina
"Always professional and on time."
mr denaux D.
hollywood, south carolina
"Responsiveness on a Sunday and the tech was very efficient and courteous"
barbara T.
goose creek, south carolina
"The technician was friendly and accommodating."
belinda G.
summerville, south carolina
dylan K.
charleston, south carolina
george B.
james island, south carolina
"Very informative"
virginia R.
charleston, south carolina
"Zach (a technician who has serviced my equipment several times) was able to answer many of my technical questions before I met with a sales person"
mr ward W.
mt pleasant, south carolina
"They were professional, courteous, and clearly explained everything."
herb J.
goose creeks, south carolina
"Kevin explain what he was going to do for sinks and what i need to do in the very near future so i want have any more problems with my sinks i understand what he explkain to me and i enjoy talking with kevin he did a great job when ever i need work on any of my bathrooms i whould like for the company yo send kevin thanks again kevin."
john O.
charleston, south carolina
"They were very professional, explained well their work, what was completed."
mr jenkins J.
summerville, south carolina
"Austin was on time an went right to work. He was very friendly and knew exactly what he was doing. Would love to have him come back for work at any time. He even went into the crawl space to check the insulation on our duct work."
mr shepard S.
isle of palms, south carolina
"Very attentive and respectful"
ms gardner G.
charleston, south carolina
"The technician showed up the same day I called and was very polite and wore shoe covers and a mask."
ms pfaehler P.
charleston, south carolina
"Chris was such a nice Young man. Curtious and respectful. Hope I can have him for all of my calls. Thanks"
kathrine E.
charleston, south carolina
steve K.
mt pleasant, south carolina
"This was a home sale hvac inspection. I was expecting a more official looking objective report than a few photos and a general narrative."
jordan T.
summerville, south carolina
"Great! He did an amazing job, clean my air vent and replaced the filter, and even hosed off my AC outside unit when he was finished. Very nice work"
joe M.
summerville, south carolina
john B.
kiawah island, south carolina
ms fisher F.
isle of palms, south carolina
"Timely, efficient, professional"
morton T.
mount pleasant, south carolina
"Came in saw the problem went right to it.Very pleasant person I felt very comfortable."
cynthia P.
johns island, south carolina
"Your company is not knowledgeable in fixing safe step walk in tubs."
bryan S.
mt pleasant, south carolina
"Found the "problem," fixed it, explained to us how things work so that we don't encounter it again. Willing and helpful (both of the gentlemen) to answer questions fully."
ms karla L.
charleston, south carolina
william K.
james island, south carolina
"Professional and on schedule."
james F.
summerville, south carolina
"Very competent and knowledgeable"
elmer A.
summerville, south carolina
"Very courteous and clean."
mr sedell S.
summerville, south carolina
roy T.
huger, south carolina
"when i called you you came out the same day !!"
lowcountry U.
charleston, south carolina
"I called with a semi-emergency and someone was here within the hour. The tech was able to diagnose the problem and give options for a solution the same day."
tres K.
goose creek, south carolina
jacqueline H.
charleston, south carolina
mr cox C.
goose creek, south carolina
"very satisfied with service"
john F.
charleston, south carolina
"On time - Went out of his way to be helpful - excellent communication skills."
mr b johnson J.
charleston, south carolina
"AC was not working when he left, but, it was upstairs, and did not realize it until I went upstairs and found the temperature was 82 degrees and compressor was not running"
mr williams W.
summerville, south carolina
"Chris and his team performed in a knowledgeable, professional manner. They respected us as customers and took the time to explain answers to our questions. They examined our in house filters. I've been a Pardee customer for as long as I can remember."
sue ann H.
mt pleasant, south carolina
"Very polite and found our problem and fixed it."
jeffrey D.
summerville, south carolina
"The sales consultant was very friendly and professional. Answered my questions and provided me with my options."
david G.
summerville, south carolina
"Efficient quality service"
donna J.
daniel island, south carolina
"The service rep (Ken) is very thorough and professional."
keith N.
mount pleasant, south carolina
"Although the technician was very competent I was disappointed that he did not have the equipment to unblock the obstruction in the drain line, Now I have a repaired drain line but it is still blocked."
mr banks B.
goose creek, south carolina
"the technician was super"
smyth F.
charleston, south carolina
"Felix did a great job connecting the PVC pipe to the meter and adding a manual shutoff switch that I can easily get to. He took the time to take care of the lawn and plants while digging the trench to put the pipe in. He made sure the pipe was sealed where it came into the crawl space and he used fool proof connectors that were easily to install and should give me years of service. He answered all my questions about the job and I appreciated that he made sure the pricing was very fair."
mr alston A.
ladson, south carolina
myra B.
ladson, south carolina
"Plumber explained everything"
marilyn H.
johns island, south carolina
"Zachary was very thorough and gave clear explanation of what was done and what I can have done in the future to prevent a problem with the compressor."
becky R.
summerville, south carolina
"Chris was very thorough in checking out my furnace and AC. He is very knowledgeable and nice."
austin O.
charleston, south carolina
"Dustin had a great attitude. He was professional, knowledgeable and polite. He explained what he was doing every step of the way. He took his time. He was very careful. He was thorough, comprehensive and efficient. You could tell this not his first rodeo. He went over all his work and explained everything. He educated me as to how a Tankless Water Heater works, and what I needed to know regarding future servicing. What an absolute pleasure it was to be in the company of someone who loves his work. Rare Bird! Pardee is blest to have him, and I would surely ask for him by name. Sincerely, Austin OMalley"
michael N.
moncks corner, south carolina
"Gave full and good info with knowledge"
leslie F.
charleston, south carolina
"Your man "Brad" and his sales rep sidekick were "Up sell" all the way. My wife was home, I was not, that's a good thing.. Long story short, Please don't send these people to my home again...."
ruth L.
hanahan, south carolina
"Technicians were knowledgeable , friendly and professional they fixed my unit"
sarah S.
summerville, south carolina
"Great Technician very knowledgeable"
jean S.
charleston, south carolina
"Kevin was very professional and explained in detail about what he was doing and why."
david T.
summerville, south carolina
"The technician was nice, listened to our problem and fixed it."
david G.
summerville, south carolina
"Courteous and prompt"
william S.
charleston, south carolina
bob T.
n charleston, south carolina
david B.
summerville, south carolina
"Tech was awesome from start to finish!"
desiree C.
awendaw, south carolina
"Very friendly tech, showed up on time and answered any questions I had"
ms morris M.
isle of palms, south carolina
clarence K.
johns island, south carolina
"Technician was courteous, complete checks in a timely manner, let you know what checks were being done."
mr jalbert J.
n charleston, south carolina
ronald K.
charleston, south carolina
"Listened to my problem and went right to it. Beyond that, the tech in training and Ray were excellent."
edward K.
goose creek, south carolina
"VERY EFFICIENT"
jenkins J.
isle of palms, south carolina
"Technician on time; flushed tankless water heater at what seemed like a reasonable price."
shelly H.
summerville, south carolina
"This gentleman came and serviced our HVAC and explained items I didnt understand."
thomas D.
summerville, south carolina
"Excellent service"
janet D.
charleston, south carolina
"Ken was very thorough and helped us ward off any issues we may have with the system this summer. They accidently bumped or shifted something in our attic duct work. We heard a loud buzzing sound after they left. (It was loud enough we had to turn up the TV :-) We got another set of technicians out the next day who quickly fixed the minor issue. Otherwise I would have given them a 10."
joe P.
mt pleasant, south carolina
bob S.
summerville, south carolina
"I personally feel I did not receive what I should have received. Tech did not clean / foam the units fins which are very dirty"
patricia C.
adams run, south carolina
"Routind maintenance ken found my heat coils were on mode which i did call electric company my bill highest since 2013 .. ken the issue from maintenance november pardee not sure if it was UV light hook up but ken fix issue no charge"
mrs middleton M.
adams run, south carolina
"came on time, did there job asks questions about my water heater, went outside check my heating and air system checked up in the attic, I was pleased, they did a good job."
jim R.
charleston, south carolina
"Grant you that the existing unit was a package unit. But they came in removed the old unit, built a new platform, installed the new one and left no mess all in one day"
gloria M.
hanahan, south carolina
"The technicians were very courteous, professional took care in servicing my unit and washed down my unit. I was well pleased."
russel C.
summerville, south carolina
"Ken was very professional and courteous."
tom/marie J.
isle of palms, south carolina
"Very professional and knowledgeable tech."
bilinda M.
james island, south carolina
"Everything was explained thoroughly walking my through the entire problem solution."
rita G.
ladson, south carolina
murial F.
north charleston, south carolina
"I didn''t have to pay for service that was a blessing"
david H.
ladson, south carolina
karen M.
summerville, south carolina
"The service was very professional."
mike S.
ravenell, south carolina
"Courteous efficient and helpful."
grover R.
james island, south carolina
bob D.
hollywood, south carolina
"Knowledgeble and Courteous"
bill B.
summerville, south carolina
"Very professional and knowledgeable,"
crystal S.
summerville, south carolina
mr knouff K.
johns island, south carolina
"This tech was the best I can remember having for our semi-annual service. (We've had Pardee service for at least 20 years.) He explained what was going on and did a great job."
patricia J.
charleston, south carolina
"Technician arrived and changed our two filters. Very polite and fast."
sonia M.
charleston, south carolina
"Rob explained our options, answered all our questions, updated us on installation, what equipment we were getting etc.. he explained everything to us and answered all our questions."
barry B.
charleston, south carolina
"The technician was very professional and knowledgeable. He resolved a problem we have been having. ."
kurt A.
ladson, south carolina
"Still haven't resolved the filter issue. At the time we purchased the unit I told the sales rep. that I wanted a changeable filter system that I could change the filter every month. The techs left the annual filter in place instead. There is alot of dust in my area and once a year puts too much strain on the system. That is part of the reason my previous system failed. I asked the tech to bring this to your attention during his visit. I need to get this resolved please."
old park P.
charleston, south carolina
"Service Experts always does a great job for PRC."
don N.
summerville, south carolina
"Very polite & knowledgable ... job done efficiently without any problems."
dan G.
charleston, south carolina
"Agent left without alerting me or reviewing their work. I was staying out of their way and masked and only knew they were gone when I saw their truck was gone from the driveway. The agent only spoke with me to try to sell me on a "needed option". I just bought an entirely new system. If it was needed, it should have been raised during that process."
ms scozzaro S.
charleston, south carolina
"Great service, great communication, on time, courteous, great information"
erik H.
goose creek, south carolina
"I asked you to reconnect both sinks. The technician did not reconnect the garbage disposal because he said it didn't work. The garbage disposal was working fine. The wiring to the garbage disposal switch is loose."
christopher G.
n charleston, south carolina
"I never give a 10."
greta M.
charleston, south carolina
"Did not know what to expect"
david B.
daniel island, south carolina
"Very courteous, and knowledgeable.."
steve C.
charleston, south carolina
ron S.
summerville, south carolina
"Keven explained everything he did in detail and made recommendations to alleviate future issues."
david M.
mt pleasant, south carolina
"Prompt, courteous service, excellent rates, timely repair/install, went above and beyond my expectations"
ken B.
charleston, south carolina
"Clarence was professional, courteous, informative and direct as he has always been with me."
lindsey M.
james island, south carolina
"Knowledgeable, on time, answered questions, polite"
ken E.
summerville, south carolina
chris N.
summerville, south carolina
"No problem. Clean and quick. Came at the expected time frame."
mr huger H.
n charleston, south carolina
ms king K.
mt pleasant, south carolina
"They did a great job -- checked out the system to work great in a professional and clean way."
delsie D.
summerville, south carolina
"The tech that came this week did the best of anyone else, including the sales rep & installation guys & install managee that we've dealt with. The rest I would not go above a 3."
mr hodge H.
charleston, south carolina
"I have been a customer of Pardees for over 40 years. Pardees service reps have always been professional and courteous over the years. Lindell has serviced my HVAC system the past few times. In my opinion, Lindell is the best service representative I have ever met. He always goes the extra mile to make sure my unit is operating well. I have never experienced a problem since Lindell has been servicing my HVAC. He definitely represents your company well."
shirley M.
mt pleasant, south carolina
"So appreciated your office staff for making my appt. The tech and his partner were wonderful. My son was here during the repair and said that they were so efficient and got right to the problem. Thanks so very much..."
mr williams W.
charleston, south carolina
"Great tech. that service my unit He had knows for he was doing and quick plus on time"
gordon B.
charleston, south carolina
william K.
mt pleasant, south carolina
"Friendly, efficient, great service."
joyce B.
moncks corner, south carolina
"David was very though, worked efficiently and a nice person."
constance M.
charleston, south carolina
wigglebutt G.
charleston, south carolina
"Came out quickly. Diagnosed problem and repaired in a very timely manner."
stephen H.
charleston, south carolina
"Polite and efficient -- explained each step along the way what was to happen, why, and how it was to be addressed. When I pointed out something that had not been fully completed when Pardee installed the unit he took care of it with no problem."
mr zapata Z.
mt pleasant, south carolina
"The pair of techs were professional and courteous."
rodney G.
charleston, south carolina
karl B.
hanahan, south carolina
"Maintenance man appeared to be a real expert. Very careful to do the job right. Pleasant personality."
georgine S.
summerville, south carolina
donald B.
summerville, south carolina
mr mistretta M.
n charleston, south carolina
timothy D.
ladson, south carolina
mr murray M.
goose creek, south carolina
ernest B.
charleston, south carolina
"Answered questions and explained what he did"
mr palmer P.
charleston, south carolina
"Technician was prompt, friendly, efficient, and did an excellent job."
fastenation F.
daniel island, south carolina
athens F.
n charleston, south carolina
"These two Techs were very good at their trade & very polite!"
michael S.
charleston, south carolina
michael F.
daniel island, south carolina
"Very knowledgeable , personable and listened well."
russ M.
ladson, south carolina
david B.
summerville, south carolina
"very thorough but not rushed -- took time to explain and answer questions"
ms dowling D.
johns island, south carolina
"The techs came in and went right to work They were courteous and knew what to do"
howard S.
charleston, south carolina
john hoybach H.
summerville, south carolina
"Way too many sales pitches every time a technician comes out for Blu light, duct work cleaning, blower cleaning, when there really isn't any need to do so. Anything to attempt to generate more revenue and hopefully playing upon a customers emotions with the dire warnings. Not good! There will always be a little mold when water has a chance to sit, a little dust in the ductwork, and debris on a fan motor blades. Also, technician when talking about the surge protector could not answer the Joules capacity , the clamping voltage, and response time of your surge protector. How do I know it is the proper size, or the best value for the price you charge, or whether I would be more satisfied with a different surge protector which for instance would have a faster response below 1 nanosecond (highly recommended by electricians for a surge protector for high end HVACs) I will do my own research and comparison and get back to you when I know what I want in regards to performance capability vs what you have to offer."
mr pennick P.
mt pleasant, south carolina
"Three people from Pardee showed up for a routine semiannual check! They didn't give me a good analysis of our HVAC system, but were more interested in selling me $6,000+ of a bunch of things."
richard L.
mt pleasant, south carolina
"waited to see what problem showed up after you departed. Sure enough something went wrong about a week after the tech left. This is the third time in a row this has happened. Did not like the salesman trying to shove something down my throat I did not want."
kevin N.
summerville, south carolina
"Since i had 2 projects done on the same day, i am not sure which project that is associated with this survey."
mr mounce M.
n charleston, south carolina
"Austin the young plumber was very professional and knowledgeable. Went above and beyond..built a new support for the water heater. Kept me informed during the entire job. Excellent attitude. Highly recommended!"
tiersa H.
n charleston, south carolina
"Great customer service"
ashleyhall S.
charleston, south carolina
"Exceptional service"
west obgyn O.
charleston, south carolina
"Josh was on time, professional and demonstrated uncommon patience in answering my questions and explaining what he did."
ms hankins H.
n charleston, south carolina
"They came in, were very friendly, very professional, did their job, explained everything to me and left."
marie O.
charleston, south carolina
"Your employees have always been knowledgeable and freindly. I recommend ya'll to all my freinds."
aubrey D.
summerville, south carolina
dr simpson S.
charleston, south carolina
"no problem, efficient service"
chris W.
charleston, south carolina
shipwatch 4.
isle of palms, south carolina
ms godfrey G.
goose creek, south carolina
"Techs are always friendly but still professional"
ms koenig K.
mt pleasant, south carolina
"Quick and super helpful in resolving the issue!"
samuel M.
mt pleasant, south carolina
mrs frederick F.
charleston, south carolina
"Very thorough and courteous. Always letting us know what they were doing."
wendy W.
charleston, south carolina
"It was easy to make an appointment, and the girl that helped me was friendly. I was able to have someone come on a Saturday without paying extra. Dustin was very professional and thorough! We had a mysterious leak and he tried everything until we were able to replicate it. Nothing is ever straight forward when it comes to plumbing/leaks. Sometimes patience and thinking offer the best solutions."
mr haller H.
n charleston, south carolina
"QUICK - EFFICIENT"
barbara B.
summerville, south carolina
"It took so many hours to finally work. The first man was here about an hour before he gave up and called for help. 2 more men came. The temperature finally went down from 93 to 85 when they left at 8:40 p.m. The next morning, even though the temp required was 70, it registered 67. I called again and time was set for 4 to 6 p.m. FINALLY after lunch the temp went up to 70 so I called and cancelled the later call. The one man had told me he would come by Friday afternoon or Saturday to replace something on the outside unit that broke.. I assume he did so. I'm thankful there was no money due because of the "advantage" service I pay for."
lyndee H.
cross, south carolina
"Respectful and efficient"
george J.
edisto island, south carolina
"Excellent"
lawrence D.
charleston, south carolina
anita M.
ridgeville, south carolina
"Tech was extremely knowledgeable and fixed issue quickly."
yulanda T.
charleston, south carolina
"Both the technician and the sales rep were professional and kind."
karen T.
hanahan, south carolina
brandon B.
n charleston, south carolina
mr mefferd M.
mt pleasant, south carolina
"Did a good job. Communicated well about what was happening."
christina N.
charleston, south carolina
"Thorough and friendly"
barbie C.
ravenel, south carolina
"Always pleasant and kind. Your techs are fantastic"
mr shoultz S.
isle of palms, south carolina
"Knowledgeable and helpful. Great personality and punctual."
patricia J.
charleston, south carolina
"We have used Pardee for many years and have been very satisfied with your performance."
mr hudson H.
isle of palms, south carolina
"Service Tech was personable and efficient."
mr huger H.
n charleston, south carolina
saul A.
charleston, south carolina
donald T.
charleston, south carolina
cheri L.
charleston, south carolina
guerry T.
mt pleasant, south carolina
"Quick response"
dallas W.
charleston, south carolina
"Very professional and knowledgeable"
mrs smith S.
summerville, south carolina
thomas D.
summerville, south carolina
"Excellent service. Techs always explain everything completely."
elston M.
summerville, south carolina
"Good experience"
mr summers S.
summerville, south carolina
"The people that did the work were courteous and went to work changing everything. I was surprised they got done in the time they were there but there were always more help arriving. Finally they made a great effort to clean up everything from the unit to the door as they left. These were good people to work with."
vic H.
charleston, south carolina
bill K.
james island, south carolina
"On time, professional, and personal. Have known both, particularly Clarence, a long time."
daniel J.
charleston, south carolina
mr bates B.
daniel island, south carolina
"Arrived on time, careful of the house, efficient, kept us informed, professional"
mr c hogg H.
charleston, south carolina
irene D.
summerville, south carolina
mr phillips P.
moncks corner, south carolina
pavilion W.
folly beach, south carolina
"Fixed quickly"
mike N.
n charleston, south carolina
"Best Buy tech had messed up the installatio of the Nest. We were facing a night of no heat. When we called Pardee, they sent out Brad Frazee that day and he fixed the wiring within the hour."
bruce B.
charleston, south carolina
"Efficient, helpful service"
betsy A.
charleston, south carolina
karen T.
hanahan, south carolina
"Very well mannered, knowledgeable, and overall great attitude."
richard L.
charleston, south carolina
"I would like to tip them. I did not have cash on me at the time."
joel R.
summerville, south carolina
"very polite and professional"
timothy B.
goose creek, south carolina
"Zack is very knowledgeable- Both he and Danny worked hard and were professional about it. Our HVAC unit is working perfectly now !"
ms miller M.
ladson, south carolina
"HE WAS VERY THOROUGH, RESPECTFUL. HE WAS THE ONE TECHNICIAN THAT ACTUALLY FOUND THE PROBLEM WITH MY UNIT ALTHOUGH IT HAD JUST RECENTLY BEEN SERVICED AND ISSUE MISSED. I TRUSTED HIM ENOUGH TO GIVE HIM ACCESS TO MY HOME WHILE I WORKED AND HE COMPLETED THE JOB WITHOUT INCIDENT"
richard L.
mt pleasant, south carolina
"Salesman. I thought it was a pm visit but the attic unit was never cleaned. But I was told what needed cleaning."
jessica W.
summerville, south carolina
scott A.
mt pleasant, south carolina
"Brad, was very thorough, professional and took the time to answer any questions that I had."
palmetto care C.
n charleston, south carolina
"Robert was very punctual, professional and knowledgeable."
mr caccamise C.
summerville, south carolina
eugene F.
johns island, south carolina
"Dustin was efficient, clean and pleasant"
anne S.
dewees island, south carolina
"The technician, Clarence, is very experienced and he knows my HVAC systems. I trust his advice!"
mrs parker P.
n charleston, south carolina
"Techs are always pleasant, professional and respectful to my home."
emily M.
johns island, south carolina
"Efficient and informative"
michael T.
johns island, south carolina
"Very polite technician, and were super thankful to have the second opinion!!"
gabriel G.
ladson, south carolina
mr brown B.
charleston, south carolina
"Good service."
mr cousino C.
goose creek, south carolina
"Technician showed up on time, positive attitude, and no-nonsense performance."
mr hersman H.
summerville, south carolina
"Sales person accompanied my system tech, I assume to try to sell me something I don't need or want."
james M.
summerville, south carolina
"Technician explained everything to me and did not rush the inspection."
meredith V.
wadmalaw, south carolina
"Zero follow up. Have left many messages, emails, etc... 2 weeks and nothing. Extremely unprofessional."
michael R.
summerville, south carolina
"Techs were friendly and informative. No BS"
caren A.
mt pleasant, south carolina
john B.
n charleston, south carolina
mr biddle B.
charleston, south carolina
"Very courteous and on time"
sarah M.
n charleston, south carolina
"Ken & Dylan was very informative & courteous. Maintenance job well done"
mr kuhn K.
goose creek, south carolina
"Technicians are very knowledgeable and courteous."
mary F.
charleston, south carolina
"I thought the HVAC technician was very knowledgeable & conscientious. He went above & beyond what he was required to do, ie. changed my filter & put some peppermint oil in the attic to keep rats away. The reason I gave the rating of 9 instead of 10 was because he left clods of dirt from his shoes everywhere he walked, included the carpeted stairs & landing. I think he did the same thing the last time he was here. I saw him use the doormat to wipe his feet, but he needs to stomp them outside to dislodge the dirt in the grooves of his boots. Otherwise I was very happy with the service."
alfred community C.
n charleston, south carolina
"OUTSTANDING CUSTOMER SERVICE."
jeff W.
n charleston, south carolina
"found problem area and fix it."
richard P.
summerville, south carolina
"Excellent service."
mr shoultz S.
isle of palms, south carolina
"Punctual and ordered the a/c filter required. This time we actually received them,"
amelia M.
n charleston, south carolina
"Steven was GREAT! Very polite, knowledgeable, and professional"
david M.
charleston, south carolina
"courteous and helpful"
mr ryan R.
seabrook island, south carolina
"Everything left ship shape by polite, competent technician"
jodie B.
n charleston, south carolina
"Great job guys diligent, respect with, professional. informative"
james C.
mt pleasant, south carolina
"Service man was efficient and polite"
mr gallo G.
charleston, south carolina
"had a tankless water heater installed. 1) James Ahlstrom never mentioned anything about the advantage program was a lease. due to COVID, there was no paperwork exchanged. I found out later that day when i read the contract that was emailed to me. 2) James mentioned that the current service plan i was on would be transferred to the advantage program plan. Again, no mention in the contract. I had to get a letter from Bruce Bartolotto stating that my current service plan would be included in the advantage plan. 3) Still waiting on the refund for the unused 2-3 months that I paid for my previous plan, now that i'm on the advantage plan. 4) Billing. When am i going to receive the welcome kit or bill in the mail? I have been told it is due on 2/8, however, NOTHING has been received in the mail. 6) I was supposed to get an outside unit. Installer showed up with an indoor unit. I decided this was o.k.. 7) INSTALLATION. The water heater installation was great. Kevin Hathaway did a great job. He was not qualified to do the electrical work and said it would take a few days for the electrical guy to come out. Therefore, i had a drop cord running through my garage to power the unit 8) Electrical guy... ~2 weeks pass and nothing. i had to call and followup 2 or 3 times to get GENE (?) out to my house to start electrical work. GENE visited 3 separate times, consecutive days. I have an electrical box powered up, but the box was exposed and there were holes in the wall next to the box. The last day, GENE said he would be back at the end of the week to finish the job. 1 week passes. I call the front office, and the message was passed on. another week passes. i call the front office again. nothing. another week passes. i call and text James Ahlstrom. Still NOTHING! Finally, GENE calls and said his technician is on the way to finish the mess he had started. The water heater was installed on 12/28/2020. The electrical technician finished the job on 1/26,2021. 5 weeks! really?"
john E.
johns island, south carolina
mr moran M.
charleston, south carolina
"He was on time and got the job done within minutes."
sarah M.
north charleston, south carolina
"They were very informative especially Mr.Ken"
matthew K.
charleston, south carolina
"Charged me $19,000 for a Chinese-made HVAC/air handler that retails online for $4,800. Technician (Kevin), salesman (Rob) and supervisor (Bruce) all very nice folks, but the whole experience felt like a giant rip-off."
geoffrey d D.
mt. pleasant, south carolina
"showed up on time and completed task without delay"
irving R.
charleston, south carolina
"Mr. Grant gave me info that I didn't know. I was not putting the air filter in the box, but below the box, as the installer of the unit did. He informed me about the various shut off features. He informed me what "EMHEAT" on the thermostat means. He arrived on time, even earlier after first being phoned he could arrive earlier."
monique H.
north charleston, south carolina
kit S.
charleston, south carolina
mr massey M.
n charleston, south carolina
"Price quote was a deciding factor along with rapid service by a professional service team. In and out in record time."
donald B.
summerville, south carolina
"The hot water heater and HVAC were beautifully installed...however the Pure Air PCO filter was not installed. It took almost 6 months to get it installed."
linda B.
walterboro, south carolina
"They were both on time (few minutes early), professional, and polite. Only issue is with office lady calling my house early to say techs on way. She said techs would arrive over 30min early. This is difficult bc of my health issues in mornings. I told her scheduled time & she repeated over, & over if I wanted to reschedule. That was not the point & she was quite rude about it. This was not the 1st time I had issues speaking with this person. She needs serious training in customer service."
laurie A.
round o, south carolina
"They were on time and did a great job explaining what happened"
alan S.
n charleston, south carolina
"Professionalism and courteous"
mr kvam K.
goose creek, south carolina
"Steve was an excellent tech and he explained everything he found and what he had to repair."
robert S.
charleston, south carolina
"Brad was professional, communicated well, and no problems"
john O.
charleston, south carolina
roger S.
seabrook island, south carolina
"Efficient and courteous"
jerald J.
charleston, south carolina
"The technician was pleasant, courteous and knowledgeable."
mr koller K.
mt pleasant, south carolina
"Friendly, knowledgeable"
catherine M.
summerville, south carolina
"Dustin came out to make requested adjustments to our newly installed water heater. As before, he was extremely professional, courteous, and went out of his waY to make sure we were satisfied and pleased with the adjustment. We are!!"
stuart F.
charleston, south carolina
"Very professional, timely, and informative."
sal M.
mt pleasant, south carolina
"Timely Thorough competent"
john F.
charleston, south carolina
colton J.
james island, south carolina
"The response time was fast. Kevin was clearly knowledgeable and resolved the problem immediately while answering other questions that I had. The price was fair."
patty A.
charleston, south carolina
"respectful"
brad S.
n charleston, south carolina
"He was good at it."
louis H.
folly beach, south carolina
carla C.
ridgeville, south carolina
walter Z.
wadmalaw island, south carolina
"Very thorough and knowledgeable!"
dayle guidera G.
mt pleasant, south carolina
mrs scargill S.
summerville, south carolina
"The technician Ken was very knowledgeable and personable."
irene D.
summerville, south carolina
john K.
johns island, south carolina
"Clarence is the short answer. He is Pardee's best."
patricia A.
n charleston, south carolina
mr moore M.
charleston, south carolina
"Ray and his Asst. were cordial, clean, polite and most efficient."
mr schmidt S.
daniel island, south carolina
"Both gentlemen were very professional!!!"
melissa D.
summerville, south carolina
"Technician was very thorough and fast. He also very clearly explained the service he completed, and what needs to be replaced and when. Very nice, friendly, and knowledgeable technician."
lee K.
isle of palms, south carolina
john F.
summerville, south carolina
"checked everything"
ms roy R.
n charleston, south carolina
"He was on time, and very friendly!"
mr green G.
charleston, south carolina
"Because I'm very satisfied."
erik H.
goose creek, south carolina
richard H.
n charleston, south carolina
"Quickly figured out the problem, was very professional and polite."
ms king K.
mt pleasant, south carolina
"Great to work with -- very understanding!"
ms nietert N.
mt pleasant, south carolina
"Some confusion about invoice."
david A.
walterboro, south carolina
mr caine C.
mt pleasant, south carolina
"Prompt, courteous, and gave clear explanations."
andy H.
seabrook island, south carolina
jim R.
charleston, south carolina
"they did what they said they would do with in a day"
barbara D.
charleston, south carolina
"The technician was very responsive and responded promptly to my late night call."
cheryl B.
cordsville, south carolina
mr bates B.
daniel island, south carolina
"Showed up on time; did the work efficiently; Nice guy"
sherry L.
ladson, south carolina
"Was very thorough and we appreciate Pardee taking care of us by replacing our 2 year old unit at no charge to us. We won't forget that! The 2 guys that replaced it were GREAT!! THANK YOU"
portia S.
charleston, south carolina
"Very respectful"
susan A.
summerville, south carolina
"professional and thorough, told us about additional coverage."
pam L.
mt pleasant, south carolina
"When Ken first came out, I was impressed with his dedication and then follow up even the next day to make sure we were ok until another tech could come out in Monday. But it just went downhill from there. They basically forgot about me so on Monday I had to call. Then they sent someone and he seemed to repair a wire outside. But there were still problems that didnt exist before the heat quick working: a squealing in the air handler that kept me awake all night and when the heat comes on now, it sounds like a airplane taking off as the air is being pushed through the vents. Another tech came out to address the squealing and tried to tell me it was because I didnt change out the filter and there would be an $800 insulation repair. At this point I became angry. I moved into this house in June and replace the air filter religiously and did NOT appreciate his mansplaining of something he clearly knew nothing about. The tech who dealt with the wiring then came back out and the squealing is gone but the airflow is still noisy and now there is a horrible musty smell that I have not had prior to all the problems with the heat going out. He said he was going to call tech support and get back to me but that was days ago and Nothing!!! I am looking for another company to service my system. One that is more organized, professional and seems to know what they are doing. Pardee gets a BIG fat F except for Ken who really does seem to care and try."
lila R.
mount pleasant, south carolina
"Lindell was very thorough and professional. Very courteous."
charles T.
edisto, south carolina
"On time, polite and informative"
charles T.
charleston, south carolina
"The installation went well, and we are very happy with everything. The only reason for an 8, is that the install tech took our Nest thermostat that cost $175 without asking. This is still an issue with us."
amanda J.
north charleston, south carolina
"It took 3 days before I could have my unit repaired, but everyone seemed very thorough."
henry S.
charleston, south carolina
"Professional Knowledgeable"
mr privitera P.
charleston, south carolina
tom M.
goose creek , south carolina
"Very efficient"
robert B.
charleston, south carolina
"Christmas day callout. Tech was there very quickly and was very thorough in diagnosing before jumping to conclusions."
darrell B.
charleston, south carolina
scott M.
summerville, south carolina
"Completed service work As requested ."
christian H.
moncks corner, south carolina
"Im not sure where we are with solving the problem. Still havent heard back from tech."
chris V.
charleston, south carolina
"Ray was very professional and efficient with his service and explanation of the problem. Very friendly as well."
ms duchene D.
charleston, south carolina
"The tech came on time, was pleasant and efficient."
ms moon M.
summerville, south carolina
mr barcus B.
summerville, south carolina
"David Jackson is an EXCELLENT technician!!!!!! David always arrives on time , well dressed and ALWAYS very friendly!!!!! he explains why he's here and also when finished he tells you what you need to do 'if anything!!!!! Pleasure to have him in my home!!!!!!!"
brandon B.
n charleston, south carolina
susan G.
charleston, south carolina
"Switched to advantage program and terms of contract were not communicated clearly. Due to COVID, the sales person review the contract with me and I did not see contract until it was emailed to me."
mr semken S.
charleston, south carolina
"Kevin and Shaun make a excellent team."
mr ishmael I.
charleston, south carolina
james M.
n charleston, south carolina
louiel G.
charleston, south carolina
"Good service"
nicole M.
charleston, south carolina
mr pierce P.
goose creek, south carolina
"Professional and courteous."
"smitty" S.
n charleston, south carolina
"Great Job"
charlotte C.
summerville, south carolina
robert s.
ladson, south carolina
chris T.
hanahan, south carolina
mrs wright W.
summerville, south carolina
"Efficient, courteous service."
mr richards R.
charleston, south carolina
"The technician is always efficient and pleasant"
joe W.
saint george, south carolina
"James was very professional and offered services I had not thought about"
barbara B.
summerville, south carolina
"It took much longer than I expected He had to leave after about an hour to get a part. He came back an hour later (maybe it was lunch time). It still took a long time to finish. But what i really disliked was that he didn't take off his shoes and there was quite a mess to sweep up in the hallway, bedroom and closet."
ms eubank E.
summerville, south carolina
john F.
summerville, south carolina
"know their stuff"
larry B.
johns island, south carolina
"Did a great job."
mr cronin C.
isle of palms, south carolina
ms white W.
wadmalaw island, south carolina
"Very professional!!"
joe D.
summerville, south carolina
"Very affable very competent"
amanda J.
n charleston, south carolina
"Zack called me shortly after I requested help on a Sunday Morning, and let me know his ETA. He showed up on time and communicated clearly what the problem was. He assured us that we would be notified the next morning if the part was readily available or if it needed to be ordered. The next morning, someone from the office called and told us that the part was available for our unit, and that Zack would be able to install it that day. He came during the time estimation, and quickly installed the part so I could leave on time to get my infant. He has always been hospitable every time we need his services and we love working with him."
drusilla R.
goose creek, south carolina
"Answered my questions. Was on time and fast!"
mrs donna O.
charleston, south carolina
jacquelyn M.
goose creek, south carolina
"Knowledge and helpful"
mr pinckney P.
charleston, south carolina
"Job well done"
mr prystowsky P.
charleston, south carolina
henry S.
charleston, south carolina
"Professional ,knowledgeable,,courteous"
tom/marie J.
isle of palms, south carolina
"Thorough and professional."
rebecca K.
goose creek, south carolina
"The techs always let me know if there is something that will make my unit work better and that saves me money in the long run. There is no pressure to buy any thing."
ms r ford F.
charleston, south carolina
david M.
summerville, south carolina
"Technician was knowledgeable, polite and worked in a efficient manner"
ms craft C.
james island, south carolina
john S.
charleston, south carolina
john J.
hollywood, south carolina
dan E.
charleston, south carolina
"All work was performed quickly, quietly and efficiently. Instruction/demonstration on how to use the system was adequate, but could have been a bit more detailed."
richard S.
north charleston, south carolina
"Kevin defined problem, recommended options, got the replacement and spent the time needed to complete the install in one day."
mrs adrihan A.
charleston, south carolina
"Technician was absolutely a gem! Courteous and respectful and good natured. Serviced the unit timely and showed me the part that needed replacing."
ed B.
charleston, south carolina
mrs petit P.
mt pleasant, south carolina
"I think the service visit was OK but they were in and out so quickly, I don't really know. I left new filters out near each of the 2 units (returns) hoping they would replace them for me as I am an elderly lady with limited strength and dexterity to do that. It appears they did not."
waddy C.
mt pleasant, south carolina
"Very thorough with good explanations of the problem, resolution and recommendations."
george H.
mt pleasant, south carolina
art B.
folly beach, south carolina
"He was focused, pleasant, and presumably serviced the systems as they should be."
fred S.
charleston, south carolina
"Just seemed like a good number."
mr mefferd M.
mt pleasant, south carolina
bob V.
n charleston, south carolina
"Kevin took the time to explain all that he did and was very professional in his demeanor. Was very careful to reset the thermostat to the way it was."
mr kafka K.
mt pleasant, south carolina
"Easy to deal with."
mr droze D.
summerville, south carolina
"Called ahead said technican on the way. was on time did a great service check up."
mr snow S.
charleston, south carolina
david K.
summerville, south carolina