Pardee Service Experts Reviews

"Ryan did a very fine job on the PM of my system. He is an asset to Pardee."

"ALWAYS HAVE GREAT SERVICE WITH PARDEE"

"usually quality work"

"Very helpful and honest"

"The technician performed yearly check service for heating system timely and efficiently."

"Danny was polite and went right to work and explained to me what he found."

"The technician was excellent"

"Parts are on order no climate control in the house."

"Both gentleman, very professional and knowledgeable. And on time."

"Great job, came early very professional and polite"

"Kevin is great"

"Technicians were very knowledgeable and quite friendly. Service is always been good"

"They came one hour and 45 minutes late. Did a brief look at the top of the attic steps. Went to check on the outside unit and didn't have much comment. Used our 50 foot garden hose that was brand new and broke the end off so it is just a piece of green hose with no attachment that can be used to connect to the spigot. I was promised a new hose to be delivered today. It is 5:15 and no one has come. The guys were more concerned with wanting to fish than with checking my unit."

"They did it"

"had to call for another tech to get it started again switch was left "off""

"The technician arrived promptly and satisfactorily performed the work that was requested. He described the work he performed and offered suggestions to help maintain the equipment I have. Very satisfied with the results."

"The Tech was unable to fix the problem. The equipment that he had did not work properly for the issue that I had. I did appreciate his effort and would use him again. He was straight forward and also recommended an alternative repair service for my problem."

"Danny was very professional and courteous. He went above and beyond to be respectful of me and my home."

"The technician Ray and Joe were very clear on what was going on, answered questions I had, polite, completed the tasks within a reasonable time frame"

"Efficient, knowledgeable, respectful, explained everything that was done."

"Great work"

"on time helped situation"

"Repairman arrived quickly, identified problem within minutes, and fixed quickly."

"Exceptional service, explained what was needed and very knowledgeable and friendly."

"Clarence did a great job isolating the problem and did what was needed to fix the problem without trying to replace my whole system."

"Things were done quickly and well. Thanks"

"Ray has always been a great technician who communicates clearly and sets clear expectations. I trust his work and what he says. He deserves 10's across the board for his work and professionalism. The sales reps are also kind but highly unnecessary and make for an uncomfortable sales push that is unwelcome and annoying. The are professional, and have always been kind, but the practice itself I do not appreciate and causes distrust that what they are telling me is true. It feels like pushy sales in my home when all I want is the service. In the instances where there have been issues, the service technician does a great job of informing me of potential issues and recommendations. I feel the best next step would be to offer to have a sales person contact me to learn more if I am interested. I want to make it very clear that your employees are great and are likely doing what the company wants. I disagree with the company policy and that has caused me to reconsider if I will continue to use your otherwise great service."

"I don't understand the statement"

"Timely and knoledgable"

"Josh was very personal and professional in his approach."

"A little late on arrival and slow to let me know about progress, although eventually all was explained."

"Very timely and efficient"

"I told Tech that he would need a ladder to change filter in 3rd level of house, he elected to not use one. He dropped the grill that covers the filter in turn damaging two small places on the wall sheetrock and one small place on the door molding."

"technician called me before he came and was on time. i was unable to be thereas was sick but my tenants were waiting for him and gave him access to inside house. unfortunately i haven't heard from him. he did discuss the situation with my tenants,but havent got feedback myself. also, i haven'y received an invoice for the $99 fee i owe? I would like your opinion and if possible a quote to cure my house's problem. thank you. you may call or email me anytime, GERALD"

"The technician came promptly and solved the problems."

"You guys have always provided us with an exceptional experience! Thank you!"

"Technicians said 3 capacitors were bad. Wanted $671 to replace. Three going bad at once was suspicious to me so I had another company check them. All were fine. so Pardee was just trying to scam money from me. VERY BAD customer service after I have been a customer for years."

"Ken was on time and efficient. Office staff is excellent."

"Tech did not order our hepa filters. After two weeks we called in and the lady that answered the phone ordered them."

"professional, friendly, super knowledge of system i have"

"they came up with a lot of things that need fixed. You have done our system for years and no one ever mentioned these things. They all are Techs for your company which should tell me the same things."

"I have been thrilled with every employee I have interacted with. I feel that our service plan is good value. Thank you so much to the guys who came to my home on a Saturday evening & were able to resolve the issue on the spot."

"2 guys got here at 9 pm Friday night. Worked hard until 1 am but we're able to restore cooling. Much needed with 2 totlers so they could sleep."

"Because you came quickly to check out my problem. All 3 ladies I spoke to on the phone were absolutely great to deal with. But, I am confused on what I was told on Thursday 9/16 on how long it would take to get the fan motor compared to when I actually got installed on Friday 9/17.I do appreciate the service."

"Efficient and on time"

"All the Pardee service people were professional, courteous, and helpful."

"Knowledgeable and personable service."

"The installers were on time, and friendly. They did their job very well, and cleaned up afterwards,"

"Professional technician, workmanship, and interface. Good job. Arrived on time, cleaned up afterwards, system working great."

"Thorough, legible report. Customer Service polite and frank."

"Technicians were prompt, professional, friendly, and patiently answered my questions."

"They were on time, polite and professional"

"The install was clean and done without any affect to the normalcy of the household"

"Ray is a definite asset to your company. He is professional, knowledgeable, and it is a pleasure to have in our home. You could not ask for a better representative for Pardee."

"The technicians were very efficient and diligent. They were hampered by the lack of necessary parts, extending a one or two day outage to over a week before one of the units was restored to full service."

"This is the 3rd time this technician has been to my house. Each time he has not demonstrated the ability to maintain my system The second to last time I had to remind him that he had to be careful of a switch on system in my attic after my system failed to start He then restarted my system and deleted all the programs I had set up they are still missing One week later after noting my house wouldn't cool lower than 78 he returned Said the problem was a coolant leak However when he went to the attic and adjusted something the system has been OK. I do not want this technician back to my residence again. I want a senior technician who understands the system I have. I paid over 20K for this system and I included maintenance agreement. I had to pay 400.00 for the maintenance and had a system that was not working The technician said I had a coolant leak I believe that is highly unlikely since whatever he did in the attic has made my system work flawlessly. I want the next person here to help get my thermosts reprogrammed as I had it before the maintenance visit. I am not happy with the maintenance service I have received. This is the second time this technician was here and each time he could not figure out my system and left with a system I had to place a second call on Jacque Bowman"

"The service was outstanding but they did not fix the problem the fan is still running. I was informed there might be a leak and a bad circuit but was not sure"

"The technician arrived ~3hrs late. He performed service on the HVAC but did not confirm system functionality. I had to request another technician come the next day to re-evaluate the work and correctly resolved the issue. Christopher did not provide me an itemized receipt to describe the service performed, I believe I was overcharged for the faulty service."

"The entire team was fantastic. From the maintenance person , sales, and installation they were professional, on time and did a great clean up after the job was completed."

"Courteous and knowledgeable"

"They did a great job."

"Cody was professional and friendly. He explained everything to me."

"Diagnosed issue quickly and gave me honest suggestions"

"Technician was great, but did address the cool air we were feeling coming from the bottom of the unit."

"All employees were extremely helpful and fully explained the entire process to me and all my options."

"I have called Pardee about the duct work underneath my house. The tech and I both found two water logged sections of duct work that Pardee installed last summer. This needs to be addressed in a timely fashion. I talked to Gene Clark last Monday and he said he would get back with me on Tuesday and I havent heard back from him since. I called Pardee on Tuesday after I didnt hear from him to ask to at least be put on the schedule . So far no luck. I would appreciate if I can at least be put on schedule to have this issue addressed."

"THE UPSTAIRS VENTS ARE A DISGRACE AND NOT DONE PROPERLY"

"Rob was good at communicating the time of his arrival, he listened to my requests for new duct work and was helpful to set up a next visit with Gene, as this was possibly an unusual case, since duct work might be moved to a different location."

"Tech were very polite and informed me of what they were doing."

"Excellent customer service, very friendly"

"The problem was solved in a timely fashion however I have not received a receipt for replacing the UV bulb."

"Tech very knowledgeable and personable"

"Austin did an exceptional job!!"

"He came. Diagnosed the problem and fixed it. Still DO NOT HAVE FILTERS FOR THE UNIT. He was courteous efficient and had everything he needed right on his truck. PLEASE ADDRESS THE FILTER ISSUE. That is something that should have been done when the unit was installed. I am tired of the run around."

"Cody Explained all that was going on. Rob Showed me upgrades but wasnt pushy in purchasing."

"Always an incredible team of guys! Very experienced employees that are so polite and share great info with me to get the best out of my Pardee systems."

"From the Tech, Sales Consultant, and Installers, everyone was pleasant and explained everything to me in words I could understand."

"They were very patient and answered all of my questions."

"Quick, Easy, Efficient"

"Kevin was very knowledgable and knew what he was doing."

"prompt service with good info about my equipment"

"All three technicians were professional and willing to explain what they were going to do. They were careful to make sure my house was protected from debris from their work. they were friendly and courteous throughout the time they needed to complete the job."

"Josh was great. He answered every question I had and some I didn't know to ask. He was very patient with me. He is a great person and salesman."

"Quick to respond"

"Sunday afternoon. Young man came out and addressed the problem on his day off..... I apologize for not recalling his name. He has been here before during our scheduled service periods."

"He returned numerous times to try to figure out what the problem was. He was very informative."

"WE thought the entire team did a great job analyzing the full HVAC system in the hotel"

"The tech was friendly. Came in did his job was on time. Actually early. Was just an all around nice guy."

"Tech was courteous professional and knowledgeable who got the problem solved almost immediately."

"Answered all questions and explained everything precisely."

"The technician was good. Rest of the process including the warranty issue were poor."

"Technician didn't thoroughly inspect our unit. He did not hook up the guages and check the freon levels and pressure, or he would have noticed a different issue than what he determined."

"The technician was very thorough and professional. I was a little disappointed at how much dirt he tracked in going in and out between the condenser units and the thermostats and air handlers. It was on tile floor so it was easy to sweep up the mess."

"Got it fixed in a reasonable time frame, on a hot Friday, late afternoon."

"He gave excellent information"

"He came, he checked, he went."

"The professionalism of the employees"

"Technicians were very professional and courteous. Very knowledgeable. On time and very proficient in their work."

"Chris thoroughly explained weather and equipment effects."

"Both technicians were very knowledgeable and courteous. We also appreciated that the service was scheduled so quickly."

"Joe Steen was very informative about HVAC. I will always use Pardee! Excellent company!"

"The job was of the simplest possible. Being a customer for at least 30 years I thought some consideration might be given when pricing such a simple job. 5 minutes cost me $350 dollars and I think Pamela deserves a little more respect than that. She needs to be reimbursed at least $200"

"Clarence was terrific...service was on time"

"I do not understand why I had to wait at least 1 year to get a replacement part that was under warranty for 5 years. Instead I was forced to install new equipment or do without upstairs a/c for at least a year. Your men on both service and installation were very good. The Lennox/Pardee warrant was very bad."

"Prompt, concise, good value"

"The guys borrowed, without asking,my contractors ladder and left it outside. He was very upset."

"Tech was very professional & polite. He knew his job very well."

"Arrived promptly. Identified and resolved issue quickly. Very polite and gave helpful suggestions."

"Were very courteous & prompt in handling my water heater problem. (Issue appears to be a manufacturing problem---not instillation or service. )"

"Very polite and very knowledgeable"

"complete information about what was done"

"Professional & courteous"

"Service was very good but tech was also very late. Probably not his fault was Monday afternoon after a hot weekend. Probably a lot of emergency calls"

"The technician was prompt and solved the problem quickly."

"A/C problem was corrected. Everyone was professional, courteous, and accommodating. Love doing business with Pardee."

"Clarence was very clear on what was needed and provided a clear plan and timeline on the repair"

"Brad is very knowledgeable and has wonderful customer service skills! He always has a quick response!"

"On time Explained problem Fixed problem in timely manner"

"He was courteous and well informed."

"He was curtious and answered all my questions."

"Arrived on time and worked diligently to locate problem and kept me informed of progress"

"AC was out and the problem was solved in a short time after I asked for service."

"Clarence is a spectacularly competent person"

"They called before arriving, were professional, and did a quality job and cleanup"

"You came when scheduled. You completed on time. You did what I asked"

"Pardee has been very responsive and prompt with my HVAC service. The service technicians were courteous and highly competent."

"Austin is very knowledgeable and thorough. He made sure to tell me step by step, what he was doing. Very professional."

"Tech was here less than 30mins & didn't perform full PM inside/outside. called office 2weeks b4 appt tell them out of filters & lady said tech would order during PM. 2weeks later I had to call & ask where were filters. Mentioned a change in policy so that filters wouldn't run out & lady tells me policies are not her area!? New tech arrives w open box of filters & only 3 filters--not 4 for a yrs worth of changing!"

"very thorough kind man"

"Did what was necessary"

"I felt like he did a very thorough job of inspecting our HVAC equipment. He also colored in an AC map for me so I knew what unit went to what rooms in the building."

"Technicians were friendly, knowledgeable, efficient, and courteous, and completed the work quicker than I had expected."

"They greeted me and got right to work. The were careful about the house, and efficient. They seemed knowledgeable. They answered my questions and gave information on what they were doing. When they noticed a problem, they told me right away and offered ways it could be resolved."

"The info given to me by the technician was much better than the other company I got an estimate from."

"Professional"

"Kevin took the time to explain what and why he was doing what he was doing."

"They were very good."

"Very courteous and pleasant."

"because the air condition is running and not turning off and on like it was doing on auto"

"Have always rated Pardee's highly for the last almost 37 years"

"Very professional and nice"

"Great service and our issue was resolved."

"Service Experts Techs have always done a great job taking care of our after hours HVAC issues, fast service."

"Great service all the way around."

"Technician was very thorough."

"They were very efficient and professional."

"Clarence Beich want above and beyond his duty. He stayed until the job was done ~12:30 am."

"WORK DONE WELL - ON SCHEDUYLE"

"Technician arrived on time, did his job and left."

"The two young men from Pardee were extremely polite and friendly, knew exactly what they were to repair and went right to work to find the Freon line and make the repair and cleaned up the area. Thank you!"

"Knowledgeable Professional Friendly Helpful"

"This company is a joke. My contractor is constantly calling and never received a callback about having work done. The air handler has had to have been moved three times. This company put the wrong air handler in. They have forgotten the wall thermostat three times. we were going to replace the entire house HVAC system through this company and since this edition and working with pardee, we will never return. This job cant be completed soon enough so that I never have to deal with you again. Completely unorganized, failure of communication, failure to call customers back, failure to follow plans. And when you finally do show up you dont even have the decency to alert me or my contractor of the day and time and I am sitting here home with a newborn infant. Shame on you and your horrible company"

"Ray was very conscientious to insure problem was repaired"

"When I called the after hours appointment my appointment was not scheduled the next day. Im glad I called to confirm during business hours."

"Clarence has been here to help before. He is both efficient and thorough."

"Technician was courteous and explained findings to my satisfaction"

"all is good"

"good job sticking to criteria for maintenance check"

"Clean and professional"

"quick honest service."

"Technicians were very courteous"

"Robert was very professional and knowledgeable. I had a lot of questions and he had all the answers."

"They arrived when they said they would. Did the job I needed. Cleaned up afterward. Finished in less time than estimated."

"Quick, professional and explained what they were going to do and provided a HVAC performance update before they left."

"Very professional and polite"

"Technician was thorough and informative. I am always pleased with Service Experts."

"Because the service and professionalism is always the same it never changes and there is no higher number than 10 to select"

"Kevin and Tony seem to work together very well. They were very pleasant and put me at ease while doing their job. They take their job seriously and it showed in their finished project."

"They were very professional"

"The team arrived on time did a through investigation of the dust problem - explained what they could do to alleviate the problem and explained the maintenance program."

"Our technician was very knowledgeable and friendly. He fixed our issues almost immediately. Hes super reliable and it was the best service Ive received!"

"Cause they came, answered phone, offered help"

"Representatives were extremely helpful, straight forward, and went the extra mile when they where here."

"DUSTIN EXPLAINED WHAT NEEDED TO BE DONE =TOLD ME HOW HE WOUL D DO THE JOB AND THEN DID IT DURING OUR SCHEDULED TIME SLOT."

"They were courteous and prompt and very knowledgeable about their business. Fast and easy installation"

"Kevin very polite and very professional."

"He was very professional, and used shoe coverings when he checked the Evaporator in the Attic."

"everything went down smoothly and on time."

"In May of this year Pardee preformed a PM on the HVAC unit. On June 17th I received a call from my tenant that the apartment below had water intrusion. After investigating it was determined that the drip drain was clogged and water was coming over the pan due to the float switch failure. I don't understand how the drain can clog and a float switch fail in such a short period of time."

"Disappointed with the price"

"Very professional, outline the problems with my air conditioner - easily understood,"

"Very informative and professional"

"Very courteous and fixed the problem"

"The 2 technicians were knowledgeable, friendly and willing to answer questions."

"Seemed truly concerned about our concerns and did not hold back about the poor condition of the new HVAC system due to intrusion of sheet rock and construction dust."

"Very knowledgeable very friendly"

"Shaun and Cody were exceptionally knowledgeable , friendly, efficient, and helpful."

"Although he was late showing up due to another job, Cody was personable, informative and professional. He did a great job!"

"Great service. Extremely quick response. Great after hours customer service."

"Excellent on time and professional service from tech"

"Very knowledgeable and did not try to oversell me on product."

"sales person was prompt and courteous when visiting for estimate."

"They came out quickly and we're very professional."

"The technician seemed to know what he was doing and completed the job in a timely manner."

"Professionalism"

"Outstanding job and providing information to improve my system."

"Danny was very thorough in explaining the issues with me. Rob stopped by as well. He was awesome and gave me some info on programs the company offers."

"Thorough and very professional."

"CODY WAS APOLOGETIC FOR THE PROBLEM CAUSED BY THE ORIGINAL INSTALLERS. HE WORKED QUICKLY AND TIRELESSLY UNTIL NEARLY 2AM TO STOP THE LEAK. HE WAS VERY THOROUGH IN PASSING NEEDED INFORMATION TO OTHERS AT SVC EXPERTS SO THERE WAS QUICK FOLLOW-UP."

"Good service and helpful technicians"

"The problem was not fixed only temporary resolution"

"Excellent service"

"He is a wonderful technician, always very thorough and explains things well."

"I didn't like a sales rep joining the technician. I knew he wanted to sell me something and I don't want to be told what to do. Save the sales pitch and I will call if I need service."

"He took his time, researched the problem, explained it to me, and fixed it."

"Tech was very nice and professional. Took time to explain everything to my husband who is a former HVAC tech himself."

"They were super friendly and knowledgeable."

"This is the second time we worked with Ken. His focus on customer service and expertise in the field is exemplary. I know I can trust him to do what is best for our unit and our home. He is an absolute pleasure to work with!"

"kevin is nice young man he knows his work and he get the job done quick and right"

"The service technician dealt with the problem promptly and provided a thorough explanation of the work that was done afterward"

"Dustin went out of his way to get the parts needed for the job. Very efficient."

"Professionals knew their job and did it"

"Timely arrival. Good personality and efficient tech."

"The guy was very nice. I cant rate him because he never followed up with a proposal. I wanted a quote on our addition and told him I was looking for a service co."

"Because Victor, our service Tech was on time, extremely courteous, totally knowledgeable and did a great job of analysis and fiix in a very professional way. He diagnosed and solved a problem that has had at least 4 other Tech's stumped."

"Technician was very polite and knowledgeable"

"Very quick response (less than an hour) and service performed quickly and to my satisfaction."

"Fixed the problem fast. Neat and tidy work."

"James and Cody did an excellent job locating a coil and scheduling the service. Both men were knowledgeable, friendly and apathetic of our situation."

"very knowledgeable with our issue &what should be done about it"

"Great service"

"On time, quick service, friendly and respectful of our home"

"Zack was very professional and apologized that the wrong part had been shipped by the manufacturer. Went back to the warehouse to get two portable window A/C units to keep us comfortable until the house unit is fixed"

"Kevin did a great job...very concientous."

"He explained what he was doing which I liked"

"Pardee's was the third plumber that I contacted in an emergency. (The first was not available and the second made an appointment but never showed up.) Dustin came over with very short notice, and solved all my plumbing problems. He was extremely professional."

"Ray is always friendly, very helpful and responsive to all of my questions/concerns."

"Tech try everything they could but didn't solve the problem"

"No shoe protection"

"Provided quality work in an expedient manner."

"Good service"

"All questions answered"

"The associates were very friendly and helpful!"

"The tech came on time and completed the work. He was friendly and professional."

"The technician didnt offer a lot of information about the eater heater. He was really nice though. When Im spending that much money though I prefer working with an adult who has experience and knowledge. I feel as though my time was wasted."

"RAY DID AN EXCELLENT JOB FIXING OUR AC."

"end result was great, but it took quite a long time for initial tech to "figure out" what was wrong at initial service call, did not have the part he thought he needed, returned the next day and another tech came with him, who subsequently determined that the initial tech was wrong. the part was not needed just new wiring."

"I identified 2 reasons for the appointment, one to give me an option on cooling my house, and two fixing the cover that has a hole. We talked about options but the hole isnt fixed and there wasnt any indication when it might be."

"Brian kept communicating with me to resolve the problem ASAP"

"Work was done fine, but they spent a great deal of my time trying to sell us a monthly plan. All I wanted was maintenance check and filter installation."

"Regarding the recent 6 month review of the system, Danny did a good job explaining things. Joseph Steen did a very good job describing the new system choices and recommendations to put in a new system and an tankless water heater."

"Clarence is always helpful, courteous and professional"

"Service rep for hvac was great. Had conversation with two others regarding tankless water heater and still waiting for response over a week later."

"Danny & KJ were very knowledgeable, friendly and informative."

"Good professional service"

"Curteous and efficient"

"Prompt response for the request we made for assistance."

"Ray came in and got right to work. He told my Husband what needed to be repaired."

"Thorough inspection, personable conversation, professional recommendations"

"Excellent and personable technician"

"Tech was on time very nice."

"Always on time, professional and address any issues or concerns I have."

"Great Service"

"Very prompt response. Technicians were professional, polite and informative."

"Kevin was friendly and knowledgeable. He performed my spring maintenance efficiently, yet took time to explain what he was doing. He was respectful of my home, and made me feeling reassured that things were working properly."

"Ken the tech, does a great job."

"He did a very thorough job!"

"Technician was very courteous, knowledgeable & thorough with his inspections."

"He was very professional and polite."

"David arrived as requested, worked on our system with a very professional attitude to maintain peak effency."

"Polite and worked efficiently"

"We were told about the performance service and all our questions were answered. Very prompt service."

"Very informative"

"Great professional team. Very satisfied and I would definitely recommend to others."

"Always professional and on time."

"Responsiveness on a Sunday and the tech was very efficient and courteous"

"The technician was friendly and accommodating."

"Very informative"

"Zach (a technician who has serviced my equipment several times) was able to answer many of my technical questions before I met with a sales person"

"They were professional, courteous, and clearly explained everything."

"Kevin explain what he was going to do for sinks and what i need to do in the very near future so i want have any more problems with my sinks i understand what he explkain to me and i enjoy talking with kevin he did a great job when ever i need work on any of my bathrooms i whould like for the company yo send kevin thanks again kevin."

"They were very professional, explained well their work, what was completed."

"Austin was on time an went right to work. He was very friendly and knew exactly what he was doing. Would love to have him come back for work at any time. He even went into the crawl space to check the insulation on our duct work."

"Very attentive and respectful"

"The technician showed up the same day I called and was very polite and wore shoe covers and a mask."