Pardee Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 3,023 Reviews
adolfo B.
charleston, south carolina
"To date, the dehumidifier hasnt attained the initial set-up %. Anything wrong with the equipment?"
tommy L.
charleston, south carolina
"I love knowing my a/c is ready for the summer month"
jeffrey T.
charleston, south carolina
"While your sales person was knowledgeable the price was ridiculous."
ms burgin B.
mt pleasant, south carolina
fred D.
summerville, south carolina
"Work was done in a timely manner without any inconvenience, good after work clean up and explanations of equipment operation."
amy B.
charleston, south carolina
"Very friendly and very helpful."
janice O.
mt pleasant, south carolina
john B.
charleston, south carolina
"Steven was very professional and answered all of my questions. He fixed my problem and spent a lot of time making sure it didn't happen again."
shipwatch 2.
isle of palms, south carolina
"Victor was very responsive to my phone call."
mr pierce P.
goose creek, south carolina
"Very professional and courteous."
david D.
ladson, south carolina
shipwatch 4.
isle of palms, south carolina
"The service and workmanship is excellent. The only disappointment I have is that a part was replaced at the cost of $378.25 without any notification or without my approval."
mr plantand P.
charleston, south carolina
"Although the call to set up the appointment was easy to follow, I was promised a call from the technician prior to show up at my door. That call never happened. He was very courteous and answered my questions. I am still waiting for the replacement filters as promised. Thank you"
ms bowers B.
goose creek, south carolina
"Professional and courteous. We have been customers for over 20 years"
wayne S.
ladson, south carolina
"Technician did not clean up after himself downstairs after accessing the air handler unit in the attic."
john E.
johns island, south carolina
"Professional and courteous!"
chris N.
summerville, south carolina
"Job completed with minimum of disruption to me."
chuck M.
summerville, south carolina
"Punctual and efficient"
mr jalbert J.
north charleston, south carolina
"Good service"
timothy B.
goose creek, south carolina
"Fast and professional"
nikki S.
summerville, south carolina
"Kevin was amazing! Polite, informative, professional. Highly recommended. I already forwarded your info to 2 other neighbors who mentioned they needed work done"
auguster M.
ladson, south carolina
"Mr kevin was very thorough in his explanation of the service and why he did what he did. He also offered preventative maintenance steps for possible future problems."
barbara G.
n charleston, south carolina
"This is the second time that Ray has been here for our service call. He is always professional and works thoroughly and quickly!"
jake F.
mt pleasant, south carolina
"Brad was amazing"
kelsey P.
n charleston, south carolina
lawrence D.
charleston, south carolina
"Zack is very personable,professional and goes the extra mile to assure total satisfaction."
james L.
hanahan, south carolina
"Both the Customer Representative and the Technician were on time and observed the Corieg 19 flu isolation in place for us. They got right to work, cleaned the unit, inspected the ducts in crawl space, tested everything and gave us a printed receipt. Couldn't ask for more."
david M.
summerville, south carolina
jean S.
charleston, south carolina
"As far as I know Lindell was thorough. He's always respectful and very pleasant."
ms gleim G.
hollywood, south carolina
"Efficient and on time"
kathryn S.
wadmalaw island, south carolina
"excellent job and personable"
mr adelman A.
charleston, south carolina
"The Technician was very professional"
michael K.
summerville, south carolina
"Efficient & helpful"
andrew G.
charleston, south carolina
"I was satisfied with the speed that a technician was able to arrive to address my issue. We did appreciate the office worker that took the call asking Corona Virus questions to ensure the safety of both parties. The problem was that the issue was not resolved fully. I feel that the technician did not complete a real in depth check into what was causing the condensation build up. The condensation dripping was slowed down but two days later i still have the same issue. For a $99 service fee I don't feel like my air system was diagnosed very well. Also i was charged $70 for a $10 or less air box moisture strip. That is a huge mark up for a very cheap item that is placed in the pan. I was also quoted close to $100 for the tech to hook a vacuum to the condensation line and clear it out. That is one more line item that is over priced. I am now out $170 and nothing was solved. Properly working air conditioning is important at this time because my wife is 7 months pregnant. This is also not the time to have wasted money when people are at risk of loosing employment due to a pandemic."
scott B.
folly beach, south carolina
"The technician took the time to explain what was happening and how to prevent it in the future"
melanie J.
charleston, south carolina
"Fast, courteous, efficient."
aubrey D.
summerville, south carolina
"Zach did a great job and kept me apprised of what he was doing all through the service call."
kathryn M.
charleston, south carolina
"The technician was great, and the visit was scheduled very promptly on a Sunday. The dissatisfaction came when I was referred to someone who tried to sell me a new HVAC unit under an installment plan. I agreed to talk to him, and he was pleasant enough. However, he was trying to sell me a type of plan that I did not want, without explaining conventional purchasing options. At that point, the technician had estimated the cost of repairs but had not suggested that a new system might be more economical. I have bought new systems from Pardee and others, for multiple properties, but I have never been subjected to this type of salesmanship. In general I feel that Pardee technicians are great, but that the management of the company has suffered every since it was purchased by Service Experts. This last experience has me looking for another company."
david F.
north charleston, south carolina
"Kevin was very knowledgeable, professional, and courteous. I was extremely happy he and his team were able to assess, diagnose, and replace our water heater in a single day."
james B.
hollywood, south carolina
"knowledgeable respectful friendly"
nan C.
summerville, south carolina
"Both technicians were professional, job was completed quick and the job site was left clean. Both techs were friendly and knowledgeable. Kevin took the time to show me The warranty, go over the warranty and water heater settings with me. Thank you!"
mrs hardwick H.
moncks corner, south carolina
"Very prompt and efficient"
meredith K.
charleston, south carolina
"Very nice and efficient"
laura C.
johns island, south carolina
"I have spoken with Gene Clarke and sales associate about their understanding of doing business in our community and its requirements. It was stated that Pardee would follow requirements. Gene Clarke said he would pay Seaside Homes for stand completion and removal of old stand. Gene will not follow up with me and handle this issue. I paid Pardee $2900 to move the unit."
martha sue E.
summerville, south carolina
"The service technician was very competent."
mr kuhn K.
goose creek, south carolina
"On time and answered any questions I had"
melissa C.
goose creek, south carolina
"Technician was very polite and explained clearly what would be best for our equipment. And what I liked most was that the same person came the first time and now again."
logan F.
charleston, south carolina
"This was the first cleaning attached the installation of my new unit. Although, still new, Steve provided a through cleaning and check that the unit was operating properly."
richard N.
seabrook island, south carolina
"Great technician, Zach, as he evaluated and repaired my two year old system. Very careful not to damage our home. Pricing is always an issue with our family, but I know the job is done correctly. Our previous HVAC company, Low Country Heating and Air, could not compare to Pardee in knowledge of product and installation, as their original build caused some of my failures."
mr grenci G.
mt pleasant, south carolina
"Friendly on time service with all my questions answered."
james C.
mt pleasant, south carolina
mr summers S.
summerville, south carolina
"on time, courteous, pleasant to talk with, very informative"
dawn J.
charleston, south carolina
"Steve was friendly and knowledgeable and great with my dog"
sally M.
summerville, south carolina
"Clarence was friendly and helpful. He did great work and the company gave us a very fair price. Thanks!"
lawrence K.
summerville, south carolina
"Your Technicians always know what they're doing."
mitch B.
mt pleasant, south carolina
paul B.
john's island, south carolina
linda C.
charleston, south carolina
"Great job"
ellen P.
summerville, south carolina
mary H.
n charleston, south carolina
sarah S.
summerville, south carolina
"Kevin listen observed knew what the problem was corrected the issue with the proper equipment at a very low price"
amanda J.
n charleston, south carolina
"RAY HAS ALWAYS SHOWN PROFESSIONALISM. HE HAS NEVER GIVEN ME REASON TO DOUBT HIS WORK, AND I PREFER HIM TO SERVICE MY UNIT OVER ANY OTHER EMPLOYEE."
ms izzard I.
mt pleasant, south carolina
kevin Z.
charleston, south carolina
"On time, professional."
mrs zollars Z.
johns island, south carolina
"On time, friendly, efficient"
david R.
mt pleasant, south carolina
"Steve recognized the problem from day 1."
mary F.
summerville, south carolina
amanda C.
charleston, south carolina
patrick C.
mt pleasant, south carolina
"Good customer service"
joyce B.
moncks corner, south carolina
"He was very careful with our carpet. He was very polite and ask if we had any other concerns. A very nice person and would like to have him again."
grover R.
james island, south carolina
"Kevin was vert knowledgable and efficant. He did a great job on PMing my heat and air system. He is an asset to Pardee......."
ms thomas T.
charleston, south carolina
"Diagnosed the problem and made necessary repairs quickly. Explained the procedure clearly."
jene D.
james island, south carolina
"David was friendly and efficient."
matthew W.
charleston, south carolina
"The service I was given was fantastic."
mr westin W.
charleston, south carolina
william S.
charleston, south carolina
"Courteous, thorough service"
mr gray G.
johns island, south carolina
amelia M.
n charleston, south carolina
mel O.
johns island, south carolina
"Steve was thorough, efficient and did a great job explaining our system's needs."
ann C.
charleston, south carolina
"Took the time to answer all questions"
elston M.
summerville, south carolina
"The person that came out to do the service was very professional and answer all my questions."
ms delduca D.
charleston, south carolina
"The installers were punctual, they came in, went straight to work, were very polite. They did a good job, were very pleasant and cleaned up after themselves when they were finished."
marie O.
charleston, south carolina
"Kevin installed a shower massage head onto the tub he had repaired last month. Christopher did the biannual maintenance check on my heat pump. Both were friendly and courteous."
ms king K.
mt pleasant, south carolina
"They made sure we were taken care of."
mitch B.
mt pleasant, south carolina
ben K.
charleston, south carolina
"Kevin patiently explained what was necessary and expediently finished the work.he was extremely courteous and knowledgeable ."
steven F.
daniel island, south carolina
"Pleasant, efficient, effective technician."
ms bannon B.
mt pleasant, south carolina
"David was here on time, very friendly, got to work on time and worked efficiently!"
pavilion W.
folly beach, south carolina
"This technician was able to isolate the underlying problem with my HVAC unit bin filling up with water and made the necessary changes to the unit to address the issue. He's the first one to do it! Thank You!"
elisa C.
hollywood, south carolina
caleb B.
charleston, south carolina
"Kevin was absolutely amazing! Great customer interaction, expert knowledge, made sound suggestions without seeming pushy or trying to sell unneeded items. Will request him by name in the future."
mr riser R.
charleston, south carolina
frank H.
ladson, south carolina
"Open and honest about results"
joe M.
moncks corner, south carolina
sarah M.
n charleston, south carolina
"He was courteous and informative"
clarence r J.
goose creek, south carolina
"Brad was very thorough in his visit.Showed me some issues I didn't know about."
mr huggins H.
charleston, south carolina
mr sedell S.
summerville, south carolina
mrs macomson M.
mt pleasant, south carolina
"When I called in my problem, the attendant was courteous and called me back as soon as she knew a technician was on the way. Steve is nice, polite, totally explains the problems and answered all the questions I had regarding the initial problem. Have requested Steve come for all my repairs."
patricia J.
charleston, south carolina
"Your Service Technicians are always very professional and able to answer any questions that we may have."
sue ann H.
mt pleasant, south carolina
"He was very through and explained some technical things to Us."
ronald F.
charleston, south carolina
"David did a thorough inspection of our systems but took his time and did it right."
susan and tim M.
mount pleasant, south carolina
"Steven is the consummate professional; thorough, efficient, courteous and knowledgeable. We shall certainly request him for our future service needs."
brad S.
n charleston, south carolina
"The service I received was very professional, the Technician was very knowledgeable and helpful of any questions I had."
wendy S.
charleston, south carolina
john B.
charleston, south carolina
terrie B.
goose creek, south carolina
"Professional and courteous"
ms botzis B.
charleston, south carolina
bill K.
james island, south carolina
thomas T.
goose creek, south carolina
"Explained in detail and answered all questions"
adolfo B.
charleston, south carolina
"Did not check under the house for possible problems with all Pardee installed items. Have not yet heard anything about the Dehumidifier which have been removed while still under warranty."
charlotte R.
dewees island, south carolina
george M.
summerville , south carolina
"Kevin was great!! He arrived on time, did a thorough inspection of the malfunctioning unit, and explained the problem to us. He said he would call us as soon as he ordered the needed part, and kept his word. He just called to let us know when to expect the repair. He was very professional and polite, and we really appreciate his service!!"
mr cousino C.
goose creek, south carolina
"Both technicians arrived within the appointed two-hour window and immediately started to render service. Within 10 minutes Gerald noted a serious issue with the unit's evaporator coil. A replacement part needed to be ordered."
karen H.
kiawah island, south carolina
"personal, professional, great communicator, punctual, super knowledgeable!"
dennis G.
hollywood, south carolina
"Courteos technician. Schedule window was very reasonable at only 2 hours. No new issues to cost me more money."
virginia A.
charleston , south carolina
"Pardee has been my hvac service company for many years. Zach and Kevin are great as have been and all the other techs I have encountered."
reden W.
bonneau, south carolina
"excellent install,, however did not leave any info or books on heat pump, did not go thru operation of equipment"
jennifer S.
isle of palms, south carolina
"They were great, not much to be done with old machine."
patrica P.
summerville, south carolina
"Our AC was constantly running on auxiliary heat and now our electric bills have skyrocketed."
gloria M.
hanahan, south carolina
"Clarence was on time, courteous and very thorough."
cheryl H.
seabrook island, south carolina
mr knowles K.
goose creek, south carolina
joy J.
mount pleasant, south carolina
mrs hockensmith H.
charleston, south carolina
brandon B.
n charleston, south carolina
"Brian is a true master of his craft. He was professional, courteous, and made sure I knew exactly who he was when he rang my doorbell. He also offered me some suggestions on my system and overall made me feel like I made a very good choice choosing his company. I really appreciate the fantastic customer service I received and thank you Brian for doing such a great job."
larry M.
charleston, south carolina
"Good service, on time, technician was very personable and competent. Would have rated 10, except time will tell how good the service was overall."
mrs youngblood Y.
hollywood, south carolina
"He came in with a smile. And was very polite."
mr hudson H.
isle of palms, south carolina
"Service Rep was very personable and efficient."
sarah S.
charleston, south carolina
"They were very quick and efficient. gave us good feedback on our units"
daniel P.
mt pleasant, south carolina
"Clarence has been here before. We were happy he could rectify the situation caused by the roofers nailing the freon line. Pardee has always been there for us for the past 21 years."
roger S.
seabrook island, south carolina
"Thorough and well mannered."
walter Z.
wadmalaw island, south carolina
"James was very professional and answered all questions that we had."
anne S.
dewees island, south carolina
"The technician was professional, explained the service and issues and was familiar with the logistics of servicing a home on the island!"
mr phillips P.
moncks corner, south carolina
kathy T.
charleston, south carolina
"Explained procedure. Clean and efficient work."
marie O.
charleston, south carolina
"I have an old house. Ya'll tried to find parts for the repair to keep prices down. When unable to do so, you charged a reasonable price for the repair."
douglas B.
hanahan, south carolina
"Performed all necessary tests to ensure proper operation of our A/C unit."
greg G.
summerville, south carolina
"Ashton did a complete evaluation and recommended some items to replace. Our unit is pretty old so I declined, but he explained his concerns very well. James, the sales consultant, and Ashton were very professional and left behind information to consider when the unit needs to be replaced. Id be happy to have both back for future repairs/replacement."
mr tolley jr J.
charleston, south carolina
damian E.
n charleston, south carolina
"Always punctual, professional and easy to work with"
john B.
n charleston, south carolina
"Thankful for quick response and checking that there was no problem."
kimberly J.
johns island, south carolina
"The guys were very friendly and informative"
mr ward W.
mt pleasant, south carolina
"Professional technician explained very clearly what he did and made recommendation on the filter."
dr. woody C.
mt pleasant, south carolina
"Prompt arrival, full review of tasks performed, identified a repair needed. However, I found the charge of $ 75 per section of heating/AC ducts in attic that had small holes (possibly from animals) in them a bit excessive. It took less than 20 minutes for the tec to complete the patches on nine areas. $675 dollars for 20 minutes work hardly seems a fair charge."
robert C.
charleston, south carolina
marek S.
mt pleasant, south carolina
allen C.
charleston, south carolina
quero D.
charleston, south carolina
"Still not heard from him - was going to provide quote and detail of what to install but nothing.- over a week has gone by."
mr young Y.
summerville, south carolina
"Arrived on time finished on time and so far no issues"
sarah S.
summerville, south carolina
"DID THE WORK, VERY TALKATIVE AND FRIENDLY"
jim and maria F.
hollywood, south carolina
"Technician was very thorough and gave helpful advice, explained all he did."
smyth F.
charleston, south carolina
"Kevin was very help in determining why there was a soft spot in my bathroom. He did a very through job of checking out all the plumbing. He also advised me on flushing the water heater."
mr rush R.
charleston, south carolina
"Technician was very helpful and friendly"
steven R.
mt pleasant, south carolina
mr prystowsky P.
charleston, south carolina
sid D.
charleston, south carolina
"Pardee Service Experts are what a service company should be. Easy to schedule, appointment time was honored and technician even provided an on the way call. Kevin provided outstanding customer service with knowledge and a positive attitude."
mrs middleton M.
adams run, south carolina
"I gave a 10 because to me, The tech's where very thorough and professional."
maggie W.
charleston, south carolina
richard L.
mt pleasant, south carolina
"Nobody is perfect!"
cheryl B.
cordsville, south carolina
carla H.
n charleston, south carolina
"He was very knowledgeable and offered helpful advice."
mr nelson N.
yonges island, south carolina
ms brown B.
summerville, south carolina
mr o brien B.
charleston, south carolina
gabrielle S.
charleston, south carolina
"He did a great job. Friendly, prof, timely and complete."
karen R.
mt pleasant, south carolina
"Both Brad and James were very personable. Brad was very experienced and James was in training but both seemed confident in their skills to provide the services needed. Both shared good information and were able to answer my questions."
clare R.
ladson, south carolina
"He was excellent. Thorough, didnt complain, told me the price up front, went and got the part and called the guy to be sure they didnt close before he got there, then came back and fixed it."
mike S.
ladson, south carolina
jonathon R.
hanahan, south carolina
jaimie W.
summerville, south carolina
"The part was installed sooner than we were quoted. The tech was polite and found the issue right away."
mr droze D.
summerville, south carolina
"Technican was on time and very nice . Technican very knowledgeable. Technican took pictures of my system and explaned it to me."
charles S.
summerville, south carolina
"The carpeting was not pertected."
terry O.
mt pleasant, south carolina
"very informative"
jeff M.
charleston, south carolina
ms watson W.
mt pleasant, south carolina
"Steve is very good at what he does."
donna R.
mt pleasant, south carolina
bill W.
isle of palms, south carolina
mr blackstone B.
summerville, south carolina
"Kept me informed as to what he was doing and he was on time for the scheduled appointment"
drew H.
charleston, south carolina
"Bob really took the necessary time to diagnose our system. He stuck with it and stayed all day until our system was working correctly"
steven K.
summerville, south carolina
"Employee provided competent friendly service"
james M.
n charleston, south carolina
scott B.
johns island, south carolina
"Very open book as to what was to be done, what was found, why, what was to be done to repair."
david B.
summerville, south carolina
"It would have been a 10 but unfortunately there was a vital part of the heating system that was never installed and we started noticing our HVAC system was running pretty much all the time and blowing cool air (not warm air). It turns out we were heating our house solely with the heating strips due to the installation error. Tech corrected the problem a few days ago and everything is perfect now. However, we are concerned that (a) our brand new system was working really, really hard for two solid months and we do not know if that will pose a safety or longevity issue, and (b) our electric bills for the past 2 months have been higher than they've ever been (over $300), so we feel strongly that we should have a 50% credit toward the last 2 months of our electric bill. Please have someone follow up with me directly about this. Thanks! David"
mr best B.
moncks corner, south carolina
"Great technician, fast worker and good attitude"
mary S.
north charleston, south carolina
zack H.
mt pleasant, south carolina
"I first called for service on a Friday afternoon at 12:00 pm and spoke with someone at dispatch who arranged for an appointment between 4pm and 6 pm the same day. The tech would call while on their way. No one called and no one showed up. I called back Saturday and spoke with someone who advised that my info had been taken but no appointment made. We made a new appointment for the following Monday morning."
mr louiel G.
charleston, south carolina
"Provided prompt service"
jeff W.
n charleston, south carolina
tim C.
bonneau, south carolina
cheryl L.
ladson, south carolina
matt B.
folly beach, south carolina
sue R.
charleston, south carolina
mr wise W.
charleston, south carolina
"Very courteous-answer all questions - did good in a timely manner ."
fawn hersman H.
summerville, south carolina
"Tech was very efficient and did his work in a timely fashion"
michelle K.
kiawah island, south carolina
"Showed when expected. Appears to be a good job!"
mr freir F.
ladson, south carolina
mr garzone G.
edisto island, south carolina
"Technician was capable and done the work in a timely fashion"
tom/marie J.
isle of palms, south carolina
"Timely and professional"
mr barcus B.
summerville, south carolina
"very professional"
john smith S.
yonges island, south carolina
john C.
holly hill, south carolina
"Very professional and did their work cleaned up after themselves -- #6 The only problem we had is that no one from the office called us and told us they were coming out. It's a long drive out here if no one was at home"
ms duchene D.
charleston, south carolina
"He was on time, pleasant, knowledgeable. No complaints whatso ever. :)"
mrs dorn D.
yonges island, south carolina
mr haller H.
n charleston, south carolina
"ERIC CAME IN - WAS PROFESSIONAL IN HIS WORK PERFORMANCE - WORKED QUICKLY AND EFFICIENTLY. I WAS VERY PLEASED WITH HIS SERVICE. A MANAGEMENT TYPE -- JAMES- ALSO VISITED AND TOLD ME ABOUT THE NEW SYSTEMS YOU WERE DEPLOYING - HE WAS ALSO VERY KNOWLEDGEABLE ON THIS SUBJECT."
deborah K.
mt pleasant, south carolina
"Excellent technician! Best plumber I have ever had!"
ms koenig K.
mt pleasant, south carolina
patty M.
summerville, south carolina
ms woodbery W.
mt pleasant, south carolina
"Very professional, on time very well spoken"
clarence K.
johns island, south carolina
"Very season Technician very respectful."
erica T.
goose creek, south carolina
"David was professional and friendly"
julius B.
n charleston, south carolina
john C.
holly hill, south carolina
"Steve Was very thorough and explained what he was going to do next and the best part he was on time"
kathryn B.
charleston, south carolina
ms thomas T.
charleston, south carolina
ms moon M.
summerville, south carolina
mr smalls S.
summerville, south carolina
mr roberts R.
summerville, south carolina
"Very friendly and quick service. Gave me my options and let me decide what I wanted to do. Did not try to oversell any services."
george jr J.
north charleston, south carolina
"He did his job"
yvette W.
charleston, south carolina
gena B.
charleston, south carolina
"Do you really need to send two technicians to do a routine maintenance check? Perhaps so when one of them is doing the work and the other is a door-to-door salesman. As a woman alone in the home, having two men there with high pressure tactics to SELL SELL SELL, I was very turned off by this approach. When a routine maintenance check never fails to find problems, you can't help but think that there is something fishy about the way to company operates."
leslie F.
charleston, south carolina
"So far, so good... Your folks are on time and polite... service has been great.The people I talk with on the phone, are great. This could be a long relationship with you guys... Please, send me this survey again in say, 8 years.."
maria J.
goose creek, south carolina
"Chris was here promptly, was very efficient and corrected the problem in a timely manner. He took precaution by wearing booties over his shoes to protect our hardwood floors."
mr bracewell B.
mt pleasant, south carolina
"Showed up on time and did a detailed job and informed me on what he found. Very nice, professional employee."
elda M.
johns island, south carolina
"I was very satisfied. David came in and fixed our issue quickly and with a smile on his face. Customer service at its finest!"
toddmurph(allstate) T.
mt pleasant, south carolina
"He was great and very informative"
janet M.
isle of palms, south carolina
angela W.
charleston, south carolina
mr mendoza M.
north charleston, south carolina
"I'm very satisfy with the technician , very knowledgeable , answer all my question, no pressure at all. thank you."
elaine D.
mt pleasant, south carolina
wayne C.
johns island, south carolina
mr earhart E.
charleston, south carolina
ed M.
n charleston, south carolina
"Fast service, polite technician"
william K.
mount pleasant, south carolina
"Explained what he was doing, answered some questions, knowledgable, courteous."
mr kvam K.
goose creek, south carolina
"Once again, we had an excellent service call. Everything was explained in great detail and Cris showed a genuine interest in our system."
kim M.
charleston, south carolina
"Kevin was awesome He fixed the issue quickly and was professional"
michael Q.
charleston, south carolina
"Kevin was friendly, professional, and answered all our questions."
nancy R.
goose creek, south carolina
"they are finally trying to fix the issues have 1 out of 3 repairs done just need to schedule its sad been dealing with Pardee since 1987 and I never had such a hard time getting stuff done"
risosource L.
charleston, south carolina
"Knowledgeable, thorough, nice"
kathryn S.
wadmalaw island, south carolina
mr grubb G.
n charleston, south carolina
"fast and quality service"
mr astle A.
n charleston, south carolina
"Eric did an excellent job, a great tech"
no bull M.
charleston, south carolina
"Zach showed up, told me who he was and where he was from, and went straight to work on the maintenance. He also explained to me everything he was doing as he moved around my store."
mrs ogburn O.
charleston, south carolina
deborah K.
mt pleasant, south carolina
"Tom was Fantastic! So knowledgeable and very efficient and so nice!"
mr grant G.
charleston, south carolina
"He was very nice"
patricia J.
charleston, south carolina
"Pardee always provides professional and friendly service."
ms palazzolo P.
folly beach, south carolina
mr albia A.
hanahan, south carolina
"Fast, efficient and friendly service."
angel P.
mt pleasant, south carolina
kellie G.
sullivans island, south carolina
elton K.
n charleston, south carolina
"Chris arrived on time. Performed fast and accurate assessment of our system."
mr huger H.
n charleston, south carolina
kathy D.
mt pleasant, south carolina
"We have used Pardee I think for 15 years. We have always been happy with the service and the Technicians."
mr hall H.
charleston, south carolina
marion C.
dewees island, south carolina
doreen M.
charleston, south carolina
"He was very detailed and explained the problem and solution well."
ssd I.
isle of palms, south carolina
"Chris was efficient, knowledgeable and courteous."
ron C.
goose creek, south carolina
brendon B.
charleston, south carolina
"The guy sat in our driveway for 20 minutes on his phone"
william M.
mount pleasant, south carolina
mr brown B.
charleston, south carolina
"Great job."
william H.
summerville, south carolina
"Steve was extremely knowledgeable and professional. He was thorough with the inspection. At the end he went over all the details of his findings and took the time to answer any questions. We were impressed"
ms dowling D.
johns island, south carolina
"the man was most polite and explained everything that was done"
william S.
charleston, south carolina
"he was great"
dorothy law L.
charleston, south carolina
"The technician was pleasant, fast and professional"
mr oliver O.
isle palms, south carolina
"Technician arrived on schedule and performed his services correctly in a timely manner."
elizabeth G.
charleston, south carolina
"All personnel are friendly and helpful. I was especially glad to see this technician, Ray Gowans, again. He has serviced my unit before and is always great at answering questions and providing efficient service."
mia D.
hanahan, south carolina
mrs wells W.
isle of palms, south carolina
jeffrey D.
summerville, south carolina
"Pardee has always provided friendly professional service."
ms browder B.
charleston, south carolina
"Tech was very pleasant and explained what he would be check before and results after."
ms gwillim G.
charleston, south carolina
robert B.
goose creek, south carolina
"Quick and thorough check up and fix."
mr rich R.
summerville, south carolina
"Zack was very personable and helped with everything that needed to be done."
doug M.
goose creek, south carolina
"David was great! Cleaned the units and gave me information on the status of my units."
david M.
daniel island, south carolina
"On time, thorough, communicative service tech. Necessary parts were in the service vehicle. Tech had good history of past service calls."
christine C.
james island, south carolina
"Knowledgeable, professional"
mr koon K.
edisto island, south carolina
jeff I.
ladson, south carolina
munford M.
n charleston, south carolina
"Very professional"
mrs thomas T.
isle of palms, south carolina
linda W.
charleston, south carolina
"On time, quick and efficient"
mr bays B.
charleston, south carolina
"They very professional and treated my homw with respect."
james P.
n charleston, south carolina
"He was very professional, he knew what was wrong from the start, he ordered the part that was needed within a day, and he came back and completed the job with out a doubt, and everything was explained to me prior and after the job was done."
cecil C.
ladson, south carolina
ms thomas T.
charleston, south carolina
scott G.
hanahan, south carolina
"Chris is outstanding!"
ms berrier B.
meggett, south carolina
"Took him an hour to get here for the first apt. of the day. Arrived at 9:00. Wanted to talk more than check the unit. Opened the attic but did not go above half way up on the steps. Don't know what he checked but was only there a few minutes. He said, "only two years old, it's fine". How do you know it's fine if you don't check it? He brought a plastic bottle that he took to the sink and filled with water and dripped it across the kitchen and front foyer. I have never had a technician bring a plastic jug and get water for the unit in the house . He stated on the notes I received that he checked the air filters. I don't know what else he misstated but the filters were filthy which I knew,as I had on my list to get new ones that afternoon. He never even opened them up to look at them. He was not at the outside unit long at all. He mostly wanted to talk about him self, my nice view and stood in the kitchen talking about little of relevance. He was loud and not professional. His "work" took about 12 minutes. I do not want him to return. Thank you for the chance to give feedback."
catherine J.
charleston, south carolina
"Very polite, efficient and just a darned nice man."
george H.
mt pleasant, south carolina
jill H.
charleston, south carolina
"Steven very thorough and knowledgable"
katherine S.
charleston, south carolina
"Zach is terrific. Pleasant, knowledgeable, and conscientious."
mrs gottshalk G.
charleston, south carolina
"More thorough than any tech that has been here during the last 9 years. Certainly the most knowledgeable!!"
david B.
daniel island, south carolina
"Courteous, efficient, professional"
anthony B.
charleston, south carolina
"Very Courteous and explained the programs Pardee;s offered. Thanks"
allen C.
charleston, south carolina
irving R.
charleston, south carolina
"Quick and efficient."
patrick H.
charleston, south carolina
mary luttrell L.
mt pleasant, south carolina
scott R.
summerville, south carolina
"They provided an excellent service. They had issues taking the screws off the 2nd unit, but since it sounds fine they said it should be ok. We can follow up with that another time."
monroe K.
summerville, south carolina
mr ramin R.
n charleston, south carolina
mr mcdowell iii I.
charleston, south carolina
larry M.
charleston, south carolina
"The intermittent control problem with our heating system still exists. The system is operating perfectly right now, but it failed to operate several times since the technician left. The problem occurs during wet weather and keeps the heat from coming on when the thermostat demands it."
mr summers S.
summerville, south carolina
mr hocutt H.
mt pleasant, south carolina
"Mr. Luke was very thorough."
lou K.
mt pleasant, south carolina
rob G.
johns island, south carolina
"David was great. Received a call that he was on the way. Arrived on time. He was thorough and completed the inspections. Please send him the next time!"
mr devoll D.
n charleston, south carolina
mr croucher C.
charleston, south carolina
"Thorough and quick"
linda B.
moncks corner, south carolina
"The service called prior to Zarchery arriving to let me know he was on his way. Zachery was friendly and took time to explain issues and answer questions."
karyla G.
mt pleasant, south carolina
"Joe was quick to do what was needed and knowledgeable to answer my questions."
glenda K.
charleston, south carolina
"I am very dissatisfied with our sales situation and sales person, Rob Womack. We were told our cost would be $16,000ish and it was $22,000ish. We were told we would get a $1500 rebate (which factored into going with Pardee over another company) and we got a $125 rebate instead. We weren't told this was a lease. It's weird that SCE&G won't work with you on rebates. Is that because it's really a lease and is not really discussed during the sales pitch? The woman who we dealt with about our whole $125 rebate at Pardee was snarky when we called to inquire of the whereabouts of our rebate in September. She told us we got it in July, which we didn't. In her further investigation she noticed we had not cashed the said rebate and ended sending us another one. I will not recommend anyone purchase from Pardee because you are not upfront about cost and bamboozle people with rebates that do no exist. Finally, it's really weird that your "packet" to the customer is some Rent-A-Center piece of paper that has no end date for the final "lease" payment of the product. It's such a shame that the sales and phone follow up service sucks, because your product seems to be great so far. Not $22,000 great. I have regrets not going with another company. I feel like we got ripped off and could've gotten just as good of a product elsewhere. I will not recommend you to the other neighbors whose AC's are likely to break down over the next few months and years, unless of course they do not want the truth about the outcome. Some of the questions are based on the fact that I don't have a choice but to use Pardee because I'm in a contract."
yvette W.
charleston, south carolina
"2 visits, problem not solved."
carol W.
charleston, south carolina
"My technician was fine, but your robocalls are very annoying! I scheduled my fall service call about 6 weeks ago. Yet I continued to get calls, texts and emails telling me to schedule the service call! I have voiced this complaint numerous times with the local customer service center and they always blame it on corporate! You need to correct this issue!"
joseph M.
charleston, south carolina
"He was very good and show us pictures of future problem areas that may occur"
ms duchene D.
charleston, south carolina
"The tech arrived in a timely fashion, got the job done and was efficient and pleasant."
mr mefferd M.
mt pleasant, south carolina
mr williams W.
summerville, south carolina
"Because Clarence is good and has serviced our HVAC for years. I've been with Pardee forever and paid $16,000 for my current sys that Clarence installed."
jared J.
johns island, south carolina
"We told the woman who routed our call that we needed a new filter, because there was electrical popping occurring in our filter - a fire hazard. When the tech arrived, he didnt have any filters and left without replacing it. He said he would order them to be drop-shipped to us. Its been... what... a week now? No filters have arrived. Further, the filter is clogged, so we have been freezing the last three days. This is not top tier service."
paulette S.
chastleton , south carolina
"Steve and Sean were informative, knowledgeable, personable and thorough Both did fantastic and efficient work and fully explained everything"
beverley G.
ladson, south carolina
"David was there within 1 hour of my phone call."
kurco I.
charleston, south carolina
"Many years (50) of prompt responses and good results."
charlotte L.
mt pleasant, south carolina
"I wish I'd gotten a call the day before reminding me if the 8am appointment. I was insure Pardee would keep the appointment."
mr o'brien O.
meggett, south carolina
ms koenig K.
charleston, south carolina
"Efficient service without a lot of trying to sell me something."
mr schmidt S.
daniel island, south carolina
"Very professional."
allen C.
charleston, south carolina
"The service was not completed. Another part had to be ordered plus the part that was there was bad."
mike S.
charleston, south carolina
"Eric showed up on time and was very professional. He communicated well and performed the work in a timely manner."
john S.
hanahan, south carolina
petco #.
charleston, south carolina
"quick responsive service and willingness to assist with service .. Greatly appreciated"
grover R.
james island, south carolina
"Gerald was was on time and very knowledgable and gave us very good service. He is an asset to Pardee ........Grover Ramsey"
wayne S.
ladson, south carolina
mr smalls S.
summerville, south carolina
"Technician was very professional."
lorraine T.
summerville, south carolina
"The filter mechanism was e trembly hard to remove in order to replace filter - Ive told previous tech about this problem but none did anything about it! Chris fixed for me - he was great! Very nice young man."
mr bates B.
daniel island, south carolina
"Tech arrived on time, kept me informed, did the job efficiently and in timely manner"
walter G.
summerville, south carolina
"Steve is very knowledgeable and took his time to analyze a problem I had with my unit. Multiple causes. Each fix showed incremental improvements"
mr powell P.
n charleston, south carolina
"Eric was very professional and explain as he goes about in checking my home unit."
joanne Q.
charleston, south carolina
"Lindel was friendly and courteous in explaining all details of my H&A unit and the service performed; he was very knowledgeable about my old unit; and he was thorough... he didnt rush through the service appointment."
bob G.
summerville, south carolina
scott G.
hanahan, south carolina
"Outstanding customer support"
mr shiers S.
charleston, south carolina
john B.
north charleston, south carolina
"Very friendly and took care of my. Problem"
june T.
north charleston, south carolina
mr hodge H.
charleston, south carolina
"Ashton, the service technician was most thorough in resolving my problem. I have been with Parsees for 40 years. There have been many good techs servicing my system during that time, but Ashton was the all time best."
matt F.
charleston, south carolina
mr brazelton B.
summerville, south carolina
"Efficient, pleasant, good work."
deborah R.
goose creek, south carolina
"Tech explained clearly that the problem might not be with the thermostat but with the amount of humidity we've been having forcing the system to work harder lowering the temp from where the thermostat is set"
lydia F.
johns island, south carolina
beth A.
ladson, south carolina
robin G.
charleston, south carolina
"Quick, polite. Felt confident in what he did."
lawrence D.
charleston, south carolina
"We have been with Pardee for 32 years"
derek I.
summerville, south carolina
"Tech and Shaun were professional and interactive. Sorry can't remember the fellas name."
mr summers S.
summerville, south carolina
"Am waiting for the plumbing people to call. got work that is needed to be done, Sales Rep said the office would call (?)"
ms evangelista E.
n charleston, south carolina
"Knows technically whats wrong with my unit."
scott P.
mt pleasant, south carolina
daniel G.
n charleston, south carolina
"Kevin explained everything thoroughly and he and his team installed the water heater and removed the old one without any issues."
ms lipman L.
mt pleasant, south carolina
linda S.
ladson, south carolina
"Ray was courteous, efficient and answered my questions. Repair took little time, thankfully."
joanne S.
mt pleasant, south carolina
"He was honest and treated me like I was his family even though I didn't get approved."
adreas K.
james island, south carolina
"You respond fast and professionally."
anne S.
charleston, south carolina
"Always professional, knowledgable and pleasant"
mrs epstein E.
charleston, south carolina
"Good service, on time, very helpful"
ms gleim G.
hollywood, south carolina
"Eric was professional and efficient."
julie W.
charleston, south carolina
"Lindell showed up and figured out the problem. Found the part and left to go get it, came back and repaired the unit. Quick and easy. Lindell is very knowledgeable and helped me find out a warranty issue also!"
bob R.
folly beach, south carolina
robert B.
goose creek, south carolina
mr zapata Z.
mt pleasant, south carolina
"Ray was very professional courteous and discussed his procedure on his inspection of our HVAC unit.,"
bernie B.
goose creek, south carolina
"I called to have 3 items done , two were not ! I asked to have the coils cleaned and the fan blowers to be cleaned and a thermostat remounted. called and spoke to an office manager on 10/25 AM. and explained. I know how important customer service is, it just left a poor taste in my mouth. I was also told a Teck would be out since Eric was unable to remount the stat. No one showed. The value was great, however when called and spoke to the office manager about what was not done, she said when cleaning the coils and fan blower that would be an extra charged. I explained to her that's what I called Pardee in to do. Eric did explain options of a NEW units and blue ray and monthly payments starting at 105 a month. and the benefits that comes with it. I did not have the heart to tell him what I did for a living. Pardee did offer a full refund, I declined due to the work was performed. All ask is listen to a customer of their wants and needs. charge according. Don't send a Teck/Salesperson to a home and not even complete what was asked for. Any further communication, please feel free to contact me. 423-290-8646 Cell 843-851-1500 Office Sincerely, Bernie Boettcher"
bob T.
north charleston, south carolina
mr dodson D.
charleston, south carolina
jessica W.
summerville, south carolina
"very professional"
william S.
goose creek, south carolina
"Tech was never on time with in the pre-set time. $1000 is not a very good introductary sale. To keep my buisness for future service it should have been a little more realistic. Will look locally next service need."
james F.
summerville, south carolina
"Clean, efficient, no wasted energy the entire install was no imposition for my wife and I. The installers were exceedingly polite and competent. Based on Service Expert family experiences in other parts of the country and our experience here this was so easy and seamless. Highly recommend to any one."
mr baucom B.
mt pleasant, south carolina
mr mcdonald M.
charleston, south carolina
david M.
summerville, south carolina
"Knowledgeable, courteous technician."
jill B.
moncks corner, south carolina
"The young man was very very nice and polite."
mr pyatt P.
charleston, south carolina
constance B.
ladson, south carolina
"Technician did a complete review of the system and completed the service quickly and thoroughly. I love Pardee and would not use anyone else."
john O.
isle of palms, south carolina
"fast and efficient"
ms moyle M.
charleston, south carolina
"Knowledgeable, friendly, suggested options based on what I said. Did not push for a sale of something not reasonable."
karen K.
charleston, south carolina
"I had my unit checked by someone else and was told the my problem was not what it was and the price that l was quoted was to much. My unit is working and cooling .Without having to replace anything."
timothy H.
charleston, south carolina
"Tech was not able to repair or replace the ignitor. Basically I had to pay $79 for him to tell me that the ignitor wasn't working."