Pardee Service Experts Reviews

"He came out after regular business hours and fixed my problem"

"The technicians are always very thorough. Chris H. and James of Charleston, SC area always explain all that is being done during the service. On time, knowledgeable and friendly service."

"On time. Professional. Knowledgeable. Polite."

"Friendly, prompt and efficient service"

"friendly service showed up on time, did the work and explained everything really well."

"I have no reason to recommend this company. Over the last few years, service has gotten worse."

"Tech were friendly, professional and did a great job."

"The tech is always friendly and polite."

"I gave a 6 because my AC was not working and the technician was not able to repair it. There was poor communication as well because when I called they were going to go outside and look at something then I had an appointment for them to come in and see what was the issue. They never came in and said they couldn't do anything and to call the power company. I had to call another A/C repair company and they were able to come out and get my AC working in less an 30 mins."

"They stand by their service, the technicians are very knowledgeable and professional."

"prompt response to emergency issue"

"very nice gentlemen showed up on time kept the area clean"

"I have been trying on numerous phone calls without success to get replacement filters sent to me"

"Timely quality service"

"Very professional and friendly service providers"

"Finally fixed after 23 trys"

"The technician was able to quickly diagnose the problem and make the repairs necessary."

"Timely response from office staff and technicians. Every technician asked me where the drain lines were and I do not know. I would recommend that Pardee keep a record of where drains are located at the office for future technician access."

"Fast service. Installation of heating/cooling system was done quickly. Clean up around area was even more than expected."

"The technicians are professional, knowledgeable and ask questions about the problems with the equipment."

"Frank did a great job and made some suggestions to improve reliability."

"I called around 6pm on a weeknight to have my air conditioner fixed and yall had it up and running by 10pm"

"The technicians do great work. The only ongoing issue I have with the local company is getting responses/callbacks to any questions or requests. ."

"They are always so courteous & caring. Never had a problem with our system after they do a service for us (only probs are yrs after a part wears out which is not their fault). They are careful not to get the carpet dirty & clean up when done. And a big deal to me...they talk to my 92 yr old mom like a person & don't ignore her because she is old & confused."

"Can always do a little bit more"

"Techs were prompt and efficient...office was great"

"Still is difficult to reach a local live person. Rare to receive a call-back. Setting up service is usually not a problem."

"From the time I called to this day all that Pardee cares about is selling a BS service contract. It is criminal how bad the technician Mia diagnosed the actual issue with our HVAC system. A simple issue that was still under warranty was diagnosed as a $26,000.00 problem. A qualified honest company handled the problem for us."

"My renter told me these last guys were great, but I know one of the guys we had last year was not so great."

"You all does satisfied work and I ready like what you does"

"Service person was very good to diagnose and correct the problem"

"Very professionally and friendly"

"Danny was extremely helpful and went out of his way to assisr us."

"Excellent service on a holiday weekend."

"Always polite arrive when they say they will and they take care of the problem explain it to you and ask if you have any questions"

"My initial answer a month ago would have been much better. Frankly, I've lost some confidence in the service I have/or have not received!"

"People helping people"

"Great service"

"They do great work"

"Always have provided great service to my properties for over 31 years!"

"always good experience when i call for service"

"Evidently the the new system i had installed was not wired correctly and has increased my yoy electric bill by 130%."

"They've always been reliable did what they came for explaining and what was wrong in they got it fixed I think it rates of death"

"Very knowledgeable and cared about quality work."

"They were very helpful"

"Because it is true"

"Wasnt happy to see screws left unattached and an entire panel flapping with the AC when the techs left. Tried calling to get it put back how it was before they came and no one will respond. Wish I never bought this totally USELESS maintenance plan. The techs need to put things back together the way they came off. Still need someone to communicate with me to get it fixed. Dont know where he put the screws. Once this plan is over I wont be using this company anymore. Nightmare for booking appointments and having quality work."

"Fixed"

"Always great service recommends and suggests needed maintenance"

"Great service"

"Because Ive been with Pardee since Moby Dick was a minnow. There is ultimate trust in Pardee and their technicians."

"Great, great job and friendly service."

"Friendly professional"

"Very satisfied for HVAC, this was my first time using it for plumbing. Not sure the plumbers knew what they were doing"

"I told them I used a 20 font snake, to no avail and they only showed up with a 25 foot snake and told me to contact a specialist"

"Quick and effective"

"I'm not sure of their quality of work. They were not available to fix the leak in my house."

"I did not get everything that I expected to get."

"Excellent professional customer and service team!"

"The service people always take the time to explain what they have found when they make their inspection."

"You do great work at reasonable pricing"

"Too expensive"

"Quick response time and great service."

"Very professional company that appears to have top notch procedures and policies in place."

"I ask 2 times for the model #'s of the units in your quote. I have not gotten them yet! I chose another company for that very reason !!"

"Although I have been provided great service in the past, there were some troubles with the install. Dampers were wired up being co trolled by the wrong thermostat, the unit is not sealed up very well, and trash was left in my attic. The install team is scheduled to come by this Saturday to correct the sealing and trash issues. I also was not offered the 5% veteran discount which I found on the Pardee website two days after install when looking for the number to call about my dampers."

"The quick response time is amazing and every technician has been so nice and helpful."

"Depends on how long it takes to fix the damage to my crawlspace and correct a bad reduct job"

"Always pleased with the rapid response to service and the techs are always helpful if we have any questions or concerns."

"They were fast and efficient and explained everything"

"Took 2days to arrive, and then don't have the needed parts."

"Very nice, and explained the problem to me."

"Prompt service, courteous and knowledgeable Techs"

"Prompt excellent service."

"Technician and helper were very efficient, professional and informative"

"I have been happy using Pardee but my house was left kind of a mess. The plumbers used my bathroom, which I said they could, but my toilet was left unflushed after use, the entire sink was dirty, the hand towel was nasty and the tub was also dirty after the water was drained. It honestly was so gross and I regret letting them use it. I understand it was raining the day of install but none of them put shoes covers on and were up and down on my carpet. Lastly, the entire entry floor was very dirty from where they had been coming in and out. When youre in someones home, it should be left how you found it. I feel they should have at minimum put a tarp down when you come in or wiped up the floor before they left. There were metal pieces left in my carpet and theres still a large hole in the wall in my laundry room that Im waiting on a call back for when someone will come and fix it."

"Got to me fast"

"Prompt service and expert performance."

"Representative very nice and courteous."

"Good attention"

"I wish the tech had checked for proper flow from the re-attached duct."

"5 men came out with a different opinion of the problem and the issue still existd"

"Courteous efficient and explained everything well"

"Tech Danny was excellent on time and pleasant and very helpful"

"Less likely than in the past. I had some questions related to parts warrantee. I called and emailed the company, but have not received call back or reply to my emails. I couldn't reach the company directly. Obviously Pardee is getting too big to give personal customer service."

"Technician was very professional and informative."

"on time very nice and quick and all is fixed"

"service was good once they arrived but there was a miscommunication between me and office staff about service time resulting in waiting an additional four hours"

"Love the excellent service with the Advantage Plan"

"Ken and Cole were amazing servicemen. Very professional"

"No follow up from list service call as promised."

"They were very professional and did a good job."

"Technician fixed the problem, no muss, no fuss. Showed up on time. Fair price."

"Everyone was professional and knowledgeable."

"The service was very poor I saw five technician and the issue I called about still exists. Each visit I was told something else and finally the tech informed me this was not his home so from that I came to the conclusion since it was.not his home finding the problem was of no interest to him."

"They were quick to respond to our request for service technition that came was polite knowledgeable efficient"

"Technician arrived on time and fixed A/C system. Fair price. PERFECT"

"Start to finish from customer service to professional installation was impeccable."

"Because your service is very good"

"Never give anyone a 10"

"Very efficient."

"On time. Efficient and gave us a number of suggestions. No hard sell. Reprogrammed our thermostat for us and had us do a video so we could refer to it and do it ourselves. I would want Charlie Sullivan to come back again."

"Quick service, Technician did a less comprehensive examination of the system than all other technicians have done."

"Not pushey"

"Prompt, helpful service on a roasting hot day after AC broke."

"Always dependable. Thank you to the crew and Shaun who took such care in providing us with A-1 quality as we have always received from Pardee over many years."

"Excellent service"

"Ken J. was absolutely amazing. He installed and wired our thermostat in a few hours after 2 other companies that was sent by the warranty company failed. Thank you Ken!"

"Service technician did not fix the problem."

"Great Service"

"Clarence was very professional and pleasant. He explained the problem and got the system running."

"Although the Tech was professional,courteous and helpful,the problem remains. An oder emits from the vents each time the cool air comes out."

"Technician quickly spotted the problem, tried everything he could then realized he needed to call the service manager. They put a temporary fix on the unit so we would have a/c until a part could be ordered. Came early next day and replaced the part and we are HAPPY"

"We are very satisfied with all aspects of the service, equipment, and knowledge provided by the entire Pardee team."

"Problem not fixed"

"Same day Sunday speedy service"

"Very knowledgeable and pleasant."

"Great service, knowledgeable and polite technicians."

"They arrived on time and recognized and fixed the problem immediately!"

"Fast service"

"Thorough"

"Never get the problem fix. Its getting problems on things to another. Its keeping going on for years. Veda and Luxia locate at 1200 Sam Rittenberg Blvd. Charleston SC 29407 its just costs the landlord more then $3000 for repairs but its getting worst. I need someone reach out to me to get this problem solve before its going to the landlord and social media."

"The technician was very clear in explaining my options. It gave me confidence that he had my best interests in mind. (However, I found it very difficult to communicate with your answering service. I simply could not understand everything she said.)"

"Once again, I never received a "follow-up" phone call to continue the repairs on the AC which is broken. They were to call me the following day to set up a time, but (again -- has happened before) never called. I called the service center to explain the situation. I was told that someone would call. No one has. I have one of those expensive Advantage programs. So much for having an "advantage"."

"I did not like talking to someone who doesn't speak English very well and ended up hanging up and calling back. Shannon was very helpful."

"Fast efficient and knowledgeable"

"Attentive service"

"Prompt, Professional, Courteous"

"They provide excellent customer service."

"Cole and his tech cudos to them! They are very friendly easy and respectful to talk to and I believe they went over everything very well!! Great job guys!!"

"Workers are always on time and very professional"

"Professional experience"

"Horrible communication. The first visit went great but after that it is like I feel off the face of the earth."

"I have always had a good experience with Pardee and Austin & Chad were no exception. They were professional and friendly. They answered my questions thoroughly."

"The service was super and the techs were wonderful."

"This is not the same Pardee of old. There is a greater concern for service contracts than there are for customer service. The only reason I called Pardee was because they installed this unit. The service tech, Chris replaced a part. Nice guy but unit is still down while apparently waiting on another part.. I called yesterday and spoke with a phone screener that said the part needed (hopefully will fix it) will not be in until the 28th. The Pardee of old would have called me to let me know that"

"Have always had good service and been pleased with your staff."

"Nice people but equipment quote was way too high"

"Past experiences still linger"

"Prompt and professional service."

"The courtesy and expertise of your technicians."

"Blower motor on order , still do not have HVAC in frog!"

"Outstanding service and very polite."

"Job done correctly today"

"The men Shawn and Ray con us into buying another unit when I dont have too. Then they left the water running full blast to where it ran ALL NIGHT until the next morning. We even felt like they were robbers and not workers because of all the lies that were being told to us. Shawn is terrible when it comes to customer service. He made us so uncomfortable in our home. We will never deal with Pardee again Thank you"

"Excellent service and very thorough."

"Long-time customer - - have spent >$20k with you. Very unresponsive people on phone. Kept me in dark, did not call as promised to give me status."

"Pardee Service Experts has serviced my HVAC 9 years now and has proven over the years great customer service and quality work. Knowledgeable, friendly, They are always on time anytime I need them. They are respectful of my property and make me feel I can rest assured they will keep my system running in top notch condition. Thank you!"

"Fast results!"

"Nice Job. Guys worked well each other. Area cleaned."

"Dishonesty."

"Service has been inconsistent during time I have been a customer,"

"think you can at times be overpriced and have a tendency to sell items before they ae needed"

"Great service"

"Great service."

"Works and even if delayed you don't leave us hanging."

"really nice."

"Iustanding service"

"Prompt response to issues"

"I loved the initial service, but I still dont have my filters for the new system even though Ive called numerous times and have been told they will be dropped off at least 3 times. My system was put in in May. Even if it was being made from scratch, I should have it by now."

"James, Ray & Jeff were prompt, professional & personable."

"Fast reliable service"

"The technicians excellent."

"Would recommend to EVERYONE!! Called in a Sunday late morning and they were here within hours & for FREE! They fixed our issue very quickly and we were back up & running. We will definitely use again when its time to replace our units! Thank you!!"

"Excellent Service"

"It was a very bad experience. It is wrong to have technicians handling sales and deals themselves. It was a sell job with constant tag team sales."

"The customer service was outstanding"

"Pardee has given me good, prompt service."

"The idea is novel to most fixed income families. It is a great idea in theory, but it is a long- term commitment that each person must weigh in on for themselves. It is an investment opportunity and seems like a really good one."

"The technicians are very professional and informative about the problem and solutions."

"The technicians were very friendly and professional and explained everything to me clearly and carefully.."

"Good company; been with y'all for years."

"Satisfied - good service when needed"

"Prompt service. Knowledgeable technicians."

"Cole is the best ! Very reassuring. The gentlemen that installed the unit were professional and knowledgeable. Great job guys !!!!"

"Professional appearances. Knowledgeable personnel."

"We've been customers for over 15 years. Your technicians are always professional and responsive. This install, which was huge, was done quickly and skillfully. I had 2 team members out at the house Tuesday night, close to midnight. They diagnosed the problems, gave me an estimate, them provided a nice discount and we're at the house the very next morning with everything needed to do the job and 4 very skilled technicians. A supervisor (Gene) came out at about 1215 and brought them all huge bag of Firehouse Subs! I can tell it is a well run organization."

"They made very accommodations to help me get cool air asap"

"Service techs are very friendly & respectful. They seem to know what they are doing to make repairs needed quickly."

"Your representative was very courteous and answered my questions."

"Excellent same day service"

"A 10 because over the 4th of July weekend, technicians came to "fix" our AC! THANKFULLY!"

"Austin Danner is a superb technician, diagnostician and an exceptional worker."

"I have a lemon AC unit, it brakes every year."

"Because of techs like Danny."

"Scam. Was 2nd opinion and gave me a price way over the first quote. Then pushed the advantage program which is paying $20k for an AC that should only cost around $8 lol"

"Great service"

"Chris and Cole were very informative and explained all the different options"

"Josh and Chris H gave a thorough explanation of the AC/ Filtration / and Tankless systems. Also, got us window AC units for the weekends. James, Chad, Julian and Alfonse did an outstanding job with the installation. Were long term customers."

"Print response to my issue"

"Satisfied customer for many years."

"Technician was very professional and knowledgeable. Also very helpful in explaining the issues to me so I could understand."

"they came when they said when they would and very concern about my air"

"Service was fast and reliable"

"Great service, prompt scheduling and great technicians"

"Chris was very thorough & professional. He is an asset to your company!"

"GOOD JOB, BUT INCOMPLETE"

"Tech went above and beyond"

"Have had good service for many years ??"

"Courteous, on time, professional. Pro- customer."

"I couldn't give a 10 as the sensor was not available so I had to sleep w/o ac for one night. Ray was very professional as well as easy to chat with. As I mentioned to Ray, if I may offer a suggestion....Could Pardee have a sensor on hand for occasions such as this case and even in winter?"

"First time we have used there plumbing service. Have always been happy with there heating and air."

"The tech has been here before & is always pleasant & halpful"

"So many people were not sure what to do.but they called KEVIN HATHAWAY and he got right on it within a half hour my AC was fixed.Many thanks to all 3 guys for putting there heads together to fix my AC. Thank you so much."

"Chris and Ryan were very helpful, kind, and upfront about what needed to be done."

"I maintain good service on my unit and was not expecting it to have extensive repair needs"

"My experience with the plumbers was excellent. However, the AC tech was competent and pleasant. I didn't appreciate the hard sell of the salesperson who accompanied him. He presented a ridiculously costly solution, which would have costs $18k over the actual price of the replacement. ."

"Always good service. But sometimes they arrive outside the two hour window, but not this time"

"I have been with your company for over 30+ years and you always provide great service for my 2nd homes!!"

"I was very pleased of the job that was performed."

"know their job very nice and friendly cleaned up great on time worked so hard in this heat also"

"We have been with Pardee over 20 years and have always been happy with their work."

"Ray was great$!"

"They are very helpful and try to help ASAP. Very nice technicians. They clean up after themselves too."

"arrived as promised and explained to me what the issues were and gave me a cost estimate by line item"

"Price, dedication to service and the customer"

"Service was timely and efficient."

"Timely, knowledgeable and friendly service. I now have a better understanding of my system thank to Ken J. and Josh!"

"Prompt, well mannered technicians who cleaned-up. The entire staff made sure they answered all questions."

"Excellent service with courteous and knowledgeable employees."

"did job quick and as far as I'm able to tell, correct, and treated my property with respect rather than a construction site"

"I always caution my friends to look carefully at what they are signing up for. Although this team was very professional, they did a very slick sales job, and did not clearly explain the total cost or how it was to be paid. I only found out later it was a lease and I did not own the unit. Fortunately there should be no additional expenses for parts and service for this fairly high quality unit which is working well."

"I've been a customer of Pardee for over twenty years. They've always done right by me."

"On time, professional."

"The technicians fix the problem. they are professional and polite'"

"I like the work that is done."

"no reason"

"Services are well worth the cost"

"Friendly and quick to respond"

"Very good service when I call and have a problem."

"Prompt professional service"

"Quick, dependable service."

"Anytime we have to make a service call or get a unit replaced they are pretty quick about it."

"You typically are able to schedule my service within 24 hours after my call."

"So far happy with the results."

"The service technician was on time and explained what he needed to do in performance of his job."

"Did not like that I did not receive an appointment confirmation email prior to appointment."

"All parties involved were very professional."

"Honest and upfront. Knowledgeable and caring"

"excellent service"

"My complaint is that the air return was enlarged by 10" in height, the wooden box covering the old return was partially dismantled for the enlargement but the duct addition was left exposed with no mention of enclosing it. I presumed when the salesman said they would enlarge the duct that this would be taken care of. After the install I have had no follow ups to make sure this system is running well or asked how everything was outside of this survey."

"They arrived before the estimated time window and were very helpful. They gave me advice on keeping my AC unit up to date and well maintained."

"Prompt and courteous"

"Technician was very professional, courteous, and polite. Did a thorough maintenance and a summary review with me."

"Timely, efficient, knowledgeable and polite"

"Effective"

"Clarence was on time and very thorough he checked out what all couldve been wrong and found the problem saving me probably over $500 Im very happy with Clarence and his helper I would recommend him any time"

"We were impressed with the polite customer service and the excellent knowledge that Josh and Chris have of the product."

"Good service for over 20 years"

"The tec that came went above and beyond to resolve my issue."

"Clarence showed up early, worked deliberately to fix the problem, then called me back 3 hours later to verify everything was OK."

"Workers are compentent, arrive on time, and answer questions"