Pardee Service Experts Reviews

"Chris was polite and knowledgeable."

"Visit was on time and efficient."

"The service person is very efficient and pleasant"

"We've always had great service from Pardee"

"The technicians explained the quote and options and were very efficient in executing the work."

"still no heat in master!!!!!!!! it can't be just the vent.someone needs to come ASAP"

"The condenser and meter unit installation performed initially had to be re-evaluated and correct twice following service. I'm still experiencing subpar HVAC functionality following 'corrective' services."

"Clarence and helper identified the problem, obtained the necessary parts, completed the repairs and completed the work in a timely manner!"

"Quick response and problem was taken care of quickly."

"Ken went over his findings very thoroughly with me."

"Very courteous efficient"

"Friendly and attentive staff. Real professionals!"

"Pardee has always been great to us"

"Great overall service on my unit. I like knowing my technician. If possible, allow Austin to come service my unit each time."

"Pared always is a pleasure to work with."

"They know what to do, and do it well."

"Very satisfied with the work Pardee Service Experts has always done for me"

"Vince & Anthony came to install a water heater in home, Both them had great customer service, they were very patient with me and all the questions and concerns I had about how the process worked and how long it would take. What impressed me the most when they were finished they made sure everything was nice and clean and put back in place... So I just have one thing to say you two .... Thank You"

"Zachary was professional, pleasant, knowledgeable"

"Chris, had a high level of Customer Service from the Beginning to the End. He answered all my Questions in detailed and Clarified any concerns I had. Chris was very Friendly and Patient... The service went very smooth and straight forward I will recommend your company to EVERYONE.. Kudos to Chris"

"Tech was friendly & efficient"

"Victor was very professional and thorough in his diagnosis and repairs"

"The technician Ken J. #588 was fast and professional."

"Very efficient"

"My upstairs unit is not working since they left"

"Very friendly, respectful and answer all my questions,,he seems like he know what to do.."

"Ken/Ryan were knowledgeable, professional, and so kind. The problem was diagnosed and repaired quickly and efficiently!"

"Service man was very courteous and knowledgeable"

"They came out solved the problem in no time, great job."

"Kevin Hathaway was very professional and explained everything in detail."

"Clear cut, prompt and well versed. Answered all my questions."

"Great technicians, that were friendly, fast and thorough."

"Prompt and thorough"

"Very professional"

"Excellent"

"Professional"

"Your technicians are always courteous and efficient."

"Responded within 30 min. even though it was at night."

"Quality work"

"Very thorough, pleasant people to talk to"

"Prompt, informative, and thorough"

"New filter was installed for the main floor unit which is good. But it was not the filter for the 2nd floor unit (Bosch) that I called about. He checked the filter of the 2nd floor unit and said it was OK. He got the alert light to stop flashing on the control for the unit/filter I called about. But the alert signal is still red on the control. Not critical, but a little bit annoying."

"He was good."

"Your employee arrived on time and had 90% of his toolsin his tool bag. He only need to go to his truck a couple times."

"They were professional."

"Technician was very professional - a credit to Pardee"

"He arrived early and diagnosed the problem"

"The technician was very thoughtful, understating of my problem and polite."

"Techs was very informative and polite"

"technician DANNY WAS VERY PRECISE ABOUT EXPALANING ALL RECOMMENDATIOS AND VERY PROFESSIONAL."

"The person who helped me was Ryan. He was one of the most informative, patient, and helpful people who has ever helped me on ANY mechanical or technical problem. He's 10-star! ! Don't ever let him go!!!"

"Plumber took the time to listen to my complaint and worked to find a solution. Took time to contact factory and get the problem solved. Plumber was prompt, courteous and easy to talk with"

"Very thorough and methodical in his approach."

"The Service Tech was Professional, and informative."

"Danny was very nice and good did all required"

"On time Knowledgeable Got right to it Done quickly Explanation given"

"Very Professional and did a great job."

"Tech(Chris) was polite, knowledgeable and stayed on task."

"Always have been satisfied with the service."

"The technician, Danny, was very cordial and knowledgeable about the system. He spent time informing me of various issues."

"Overall professional service"

"They did a very good job"

"Zach did a great job!"

"1st technician was great, did not have tool; 2nd technician tried very hard, but also did not have tool. Ended up calling roto router who handled it..."

"Before spring came your company came to service my unit and there was nothing wrong and then all of a sudden in the winter theres things that need to be fixed or recommended and Im just wondering if it was just a way to be your company to make more money which why wasnt the same thing recommended last time when someone was here"

"Faster response than I expected"

"Always on time. This is the second time Ive had Ken come to my house. Very professional and also asked to change my filters. Excellent service."

"Had to come back a 2nd time and we had to pay a on additional service charge to do the same job that should have been completed on the 1st visit."

"Technician arrived on time and completed maintenance correctly and in timely fashion."

"Technition Arrived on time"

"The technician and the sales rep were very professional and knowledgeable. They listened carefully to me and answered al my questions."

"My dad the homeowner doesn't receive the payment stubs in the mail as requested NUMEROUS TIMES so that he can track his payment history"

"The techs are great and so friendly, but there have been 3 visits and the heater still hasnt been fixed. I understand about getting parts, etc. I am sure that theyll get it fixed soon, but I cant rate the procedure until its done. Again, your techs are the best."

"There seems to be no remedy for my problem."

"Thorough service."

"your responce was the same day we called!!!!"

"they came to help with hot water AND I still have no hot water"

"Though and especially professional"

"SVC WAS OUTSTANDING!!"

"Courteous knowledgeble professional"

"I always find Pardee to have experienced, cordial and friendly employees and techs. They do what needs to be done with little fuss and much consideration."

"They were caring & professional"

"Very professional"

"You have very knowledgeable and professional staff."

"Continued service for over 30 years. Quality professionals."

"Chris was very professional and courteous. He quickly completed the work."

"Heating and air conditioning services were good. Plumber has yet to return and replace the cartridges in my 3 Moen faucets, one of which is leaking."

"We have been treated as second class citizens since declining the advantage package. We were lied to about when heat strips were ordered. Spoke to a very rude female Saturday morning who basically said it wasnt her problem that my mom there wouldnt have heat in sub-50 degree weather."

"It would have been higher but the training on the Wi-Fi thermostat was lackng"

"NC"

"Very friendly and personable...explained everything...good work...this is why I chose Pardee !"

"Technician went out of his way to help me with thermostat questions. He paid close attention to issue I had with my air duct return system."

"Service technicians were courteous and helpful"

"Kevin came in and fixed our problem immediately. He was friendly, efficient and knew what he was doing."

"The young man did and excellent job by ensuring us that he was going to fix our unit that we just bought from Pardee in July 2021."

"I was very pleased with the service. My only negative comment is due to the technicians arriving hours later than they were scheduled to arrive. I understand things come up. Also, I was called and asked once they realized the technicians were coming later if it was ok. Fortunately, I was able to stay home and it was not a problem that day. Otherwise we would have had to reschedule. Overall I was quite pleased with Pardee."

"Was honest about being short and could not due the job that day."

"Professional and courteous"

"Guys were very knowledgeable."

"Danny did a great job analyzing the problem and recognizing that the solution was not the error code given, but a thermostat failure issue. Thanks!"

"The two techs arrived on time and they were professional and courteous."

"Very knowledgeable and polite."

"Good man, know what he was doing."

"visit was straight forward and professional as Clarence always is with no added sales pressure which I was getting tired of"

"The Technical person told me what are wrong with the unit."

"It is always a pleasure doing business with Clarence. He is a most knowledgeable and courteous tech."

"I now have reliable heat; service was prompta and professional."

"Prompt and friendly"

"He arrived on time, checked things out and was prompt in doing his work."

"Techs put time into the checkup"

"Always friendly and professional and keep me informed"

"They were prompt, efficient, and polite."

"Personable, professional, dependable service every time"

"Very thorough and respectful of my home and me."

"Explained the need for new unit well, but not a high pressure sales pitch."

"friendly and efficient"

"We called because our downstairs thermostat had switched to "OFF." Austin came in and was able to repair or turn it back on. We also asked him to change our filters which he did."

"The technician solved the problems I'd been having and provided the solution. Technician was very professional and courteous."

"Our technician, Ray Gowans, was knowledgeable, friendly and courteous. He explained the process and results of the inspection well."

"I had to call several times to get attention to problems with my last visit. And after requesting at least 4 different times to different people I STILL have not received a receipt of the work that was recently done for me."

"Prompt...informative...timely"

"Because the problem was solved instantly, and they were friendly"

"They were polite, professional and on-time, and they dealt with a couple of questions I had."

"Shannon, Ryan and Ray were 10s, but Diana was a <1. Diana is unsuited for the task she was assigned, which was customer contact and was unprofessional. For example: The yearly-membership ($10/month) Shannon quoted was suddenly $20/mo because of a dehumidifier. I had only paid $29 for that yesterday so I knew the additional $120 per year was wrong. She would not listen to my reasoning or contact Shannon. Diana evaded my questions, by silence at some points (ghosting), changing the subject or side-stepping the main point of my question (evasion). For example: She refused to let me talk to Shannon. I only placed two repair orders with Diana, but I refused to agree to the $20/mo fee. I then called Pardee again and got Shanon. She offered a $2 /mo fee for the dehumidifier and I accented. I complained to Shannon about Diana and requested a manager review the recorded call I had with Diana. I would have stopped doing business with Pardee because of Diana, if it were not for the excellent service from Shannon, Ray and Ryan."

"Zachary your employee was polite and professional"

"WE had a great visit with a few laughs too. It was a great experience this time. Bruce B, helped with knowing how to use our smart thermostat better, Danny provided knowledgeable, thorough service and we felt we could trust his work, and Rob talked about the water heater and gave great info for possible future plans. It was a very nice experience especially after the last few service visits that were just awful."

"Technician was knowledgeable, courteous & finished the job in a timely manner."

"Professional and courteous."

"They completed task in a professional manner and thoroughly."

"On time and efficient."

"A problem was found and fixed quickly and professionally."

"Very good service"

"Tried to string arm me into 1000's of dollars of "service". Telling me my 5 year old a/c system is trash and would stop working soon. 6 months ago during same service (without a salesman) I was told unit is great."

"They found nothing wrong. They did see its age and told us to prepare for possible replacement of the HVAC."

"On time and competent. Austin was very helpful."

"very nice and professional"

"Efficient and timely service."

"The tech (Chad) came out and diagnosed the problem. Chad said he would come out the next day and fix the problem and get our water back on. He did just that. I would recommend Chad and Pardee without reservation."

"Ryan did a very fine job on the PM of my system. He is an asset to Pardee."

"ALWAYS HAVE GREAT SERVICE WITH PARDEE"

"usually quality work"

"Very helpful and honest"

"The technician performed yearly check service for heating system timely and efficiently."

"Danny was polite and went right to work and explained to me what he found."

"The technician was excellent"

"Parts are on order no climate control in the house."

"Both gentleman, very professional and knowledgeable. And on time."

"Great job, came early very professional and polite"

"Kevin is great"

"Technicians were very knowledgeable and quite friendly. Service is always been good"

"They came one hour and 45 minutes late. Did a brief look at the top of the attic steps. Went to check on the outside unit and didn't have much comment. Used our 50 foot garden hose that was brand new and broke the end off so it is just a piece of green hose with no attachment that can be used to connect to the spigot. I was promised a new hose to be delivered today. It is 5:15 and no one has come. The guys were more concerned with wanting to fish than with checking my unit."

"They did it"

"had to call for another tech to get it started again switch was left "off""

"The technician arrived promptly and satisfactorily performed the work that was requested. He described the work he performed and offered suggestions to help maintain the equipment I have. Very satisfied with the results."

"The Tech was unable to fix the problem. The equipment that he had did not work properly for the issue that I had. I did appreciate his effort and would use him again. He was straight forward and also recommended an alternative repair service for my problem."

"Danny was very professional and courteous. He went above and beyond to be respectful of me and my home."

"The technician Ray and Joe were very clear on what was going on, answered questions I had, polite, completed the tasks within a reasonable time frame"

"Efficient, knowledgeable, respectful, explained everything that was done."

"Great work"

"on time helped situation"

"Repairman arrived quickly, identified problem within minutes, and fixed quickly."

"Exceptional service, explained what was needed and very knowledgeable and friendly."

"Clarence did a great job isolating the problem and did what was needed to fix the problem without trying to replace my whole system."

"Things were done quickly and well. Thanks"

"Ray has always been a great technician who communicates clearly and sets clear expectations. I trust his work and what he says. He deserves 10's across the board for his work and professionalism. The sales reps are also kind but highly unnecessary and make for an uncomfortable sales push that is unwelcome and annoying. The are professional, and have always been kind, but the practice itself I do not appreciate and causes distrust that what they are telling me is true. It feels like pushy sales in my home when all I want is the service. In the instances where there have been issues, the service technician does a great job of informing me of potential issues and recommendations. I feel the best next step would be to offer to have a sales person contact me to learn more if I am interested. I want to make it very clear that your employees are great and are likely doing what the company wants. I disagree with the company policy and that has caused me to reconsider if I will continue to use your otherwise great service."

"I don't understand the statement"

"Timely and knoledgable"

"Josh was very personal and professional in his approach."

"A little late on arrival and slow to let me know about progress, although eventually all was explained."

"Very timely and efficient"

"I told Tech that he would need a ladder to change filter in 3rd level of house, he elected to not use one. He dropped the grill that covers the filter in turn damaging two small places on the wall sheetrock and one small place on the door molding."

"technician called me before he came and was on time. i was unable to be thereas was sick but my tenants were waiting for him and gave him access to inside house. unfortunately i haven't heard from him. he did discuss the situation with my tenants,but havent got feedback myself. also, i haven'y received an invoice for the $99 fee i owe? I would like your opinion and if possible a quote to cure my house's problem. thank you. you may call or email me anytime, GERALD"

"The technician came promptly and solved the problems."

"You guys have always provided us with an exceptional experience! Thank you!"

"Technicians said 3 capacitors were bad. Wanted $671 to replace. Three going bad at once was suspicious to me so I had another company check them. All were fine. so Pardee was just trying to scam money from me. VERY BAD customer service after I have been a customer for years."

"Ken was on time and efficient. Office staff is excellent."

"Tech did not order our hepa filters. After two weeks we called in and the lady that answered the phone ordered them."

"professional, friendly, super knowledge of system i have"

"they came up with a lot of things that need fixed. You have done our system for years and no one ever mentioned these things. They all are Techs for your company which should tell me the same things."

"I have been thrilled with every employee I have interacted with. I feel that our service plan is good value. Thank you so much to the guys who came to my home on a Saturday evening & were able to resolve the issue on the spot."

"2 guys got here at 9 pm Friday night. Worked hard until 1 am but we're able to restore cooling. Much needed with 2 totlers so they could sleep."

"Because you came quickly to check out my problem. All 3 ladies I spoke to on the phone were absolutely great to deal with. But, I am confused on what I was told on Thursday 9/16 on how long it would take to get the fan motor compared to when I actually got installed on Friday 9/17.I do appreciate the service."

"Efficient and on time"

"All the Pardee service people were professional, courteous, and helpful."

"Knowledgeable and personable service."

"The installers were on time, and friendly. They did their job very well, and cleaned up afterwards,"

"Professional technician, workmanship, and interface. Good job. Arrived on time, cleaned up afterwards, system working great."

"Thorough, legible report. Customer Service polite and frank."

"Technicians were prompt, professional, friendly, and patiently answered my questions."

"They were on time, polite and professional"

"The install was clean and done without any affect to the normalcy of the household"

"Ray is a definite asset to your company. He is professional, knowledgeable, and it is a pleasure to have in our home. You could not ask for a better representative for Pardee."

"The technicians were very efficient and diligent. They were hampered by the lack of necessary parts, extending a one or two day outage to over a week before one of the units was restored to full service."

"This is the 3rd time this technician has been to my house. Each time he has not demonstrated the ability to maintain my system The second to last time I had to remind him that he had to be careful of a switch on system in my attic after my system failed to start He then restarted my system and deleted all the programs I had set up they are still missing One week later after noting my house wouldn't cool lower than 78 he returned Said the problem was a coolant leak However when he went to the attic and adjusted something the system has been OK. I do not want this technician back to my residence again. I want a senior technician who understands the system I have. I paid over 20K for this system and I included maintenance agreement. I had to pay 400.00 for the maintenance and had a system that was not working The technician said I had a coolant leak I believe that is highly unlikely since whatever he did in the attic has made my system work flawlessly. I want the next person here to help get my thermosts reprogrammed as I had it before the maintenance visit. I am not happy with the maintenance service I have received. This is the second time this technician was here and each time he could not figure out my system and left with a system I had to place a second call on Jacque Bowman"

"The service was outstanding but they did not fix the problem the fan is still running. I was informed there might be a leak and a bad circuit but was not sure"

"The technician arrived ~3hrs late. He performed service on the HVAC but did not confirm system functionality. I had to request another technician come the next day to re-evaluate the work and correctly resolved the issue. Christopher did not provide me an itemized receipt to describe the service performed, I believe I was overcharged for the faulty service."

"The entire team was fantastic. From the maintenance person , sales, and installation they were professional, on time and did a great clean up after the job was completed."

"Courteous and knowledgeable"

"They did a great job."

"Cody was professional and friendly. He explained everything to me."

"Diagnosed issue quickly and gave me honest suggestions"

"Technician was great, but did address the cool air we were feeling coming from the bottom of the unit."

"All employees were extremely helpful and fully explained the entire process to me and all my options."

"I have called Pardee about the duct work underneath my house. The tech and I both found two water logged sections of duct work that Pardee installed last summer. This needs to be addressed in a timely fashion. I talked to Gene Clark last Monday and he said he would get back with me on Tuesday and I havent heard back from him since. I called Pardee on Tuesday after I didnt hear from him to ask to at least be put on the schedule . So far no luck. I would appreciate if I can at least be put on schedule to have this issue addressed."

"THE UPSTAIRS VENTS ARE A DISGRACE AND NOT DONE PROPERLY"

"Rob was good at communicating the time of his arrival, he listened to my requests for new duct work and was helpful to set up a next visit with Gene, as this was possibly an unusual case, since duct work might be moved to a different location."

"Tech were very polite and informed me of what they were doing."

"Excellent customer service, very friendly"

"The problem was solved in a timely fashion however I have not received a receipt for replacing the UV bulb."

"Tech very knowledgeable and personable"

"Austin did an exceptional job!!"

"He came. Diagnosed the problem and fixed it. Still DO NOT HAVE FILTERS FOR THE UNIT. He was courteous efficient and had everything he needed right on his truck. PLEASE ADDRESS THE FILTER ISSUE. That is something that should have been done when the unit was installed. I am tired of the run around."

"Cody Explained all that was going on. Rob Showed me upgrades but wasnt pushy in purchasing."

"Always an incredible team of guys! Very experienced employees that are so polite and share great info with me to get the best out of my Pardee systems."

"From the Tech, Sales Consultant, and Installers, everyone was pleasant and explained everything to me in words I could understand."

"They were very patient and answered all of my questions."

"Quick, Easy, Efficient"

"Kevin was very knowledgable and knew what he was doing."

"prompt service with good info about my equipment"

"All three technicians were professional and willing to explain what they were going to do. They were careful to make sure my house was protected from debris from their work. they were friendly and courteous throughout the time they needed to complete the job."

"Josh was great. He answered every question I had and some I didn't know to ask. He was very patient with me. He is a great person and salesman."

"Quick to respond"

"Sunday afternoon. Young man came out and addressed the problem on his day off..... I apologize for not recalling his name. He has been here before during our scheduled service periods."

"He returned numerous times to try to figure out what the problem was. He was very informative."

"WE thought the entire team did a great job analyzing the full HVAC system in the hotel"

"The tech was friendly. Came in did his job was on time. Actually early. Was just an all around nice guy."

"Tech was courteous professional and knowledgeable who got the problem solved almost immediately."

"Answered all questions and explained everything precisely."

"The technician was good. Rest of the process including the warranty issue were poor."

"Technician didn't thoroughly inspect our unit. He did not hook up the guages and check the freon levels and pressure, or he would have noticed a different issue than what he determined."

"The technician was very thorough and professional. I was a little disappointed at how much dirt he tracked in going in and out between the condenser units and the thermostats and air handlers. It was on tile floor so it was easy to sweep up the mess."

"Got it fixed in a reasonable time frame, on a hot Friday, late afternoon."

"He gave excellent information"

"He came, he checked, he went."

"The professionalism of the employees"

"Technicians were very professional and courteous. Very knowledgeable. On time and very proficient in their work."

"Chris thoroughly explained weather and equipment effects."

"Both technicians were very knowledgeable and courteous. We also appreciated that the service was scheduled so quickly."

"Joe Steen was very informative about HVAC. I will always use Pardee! Excellent company!"

"The job was of the simplest possible. Being a customer for at least 30 years I thought some consideration might be given when pricing such a simple job. 5 minutes cost me $350 dollars and I think Pamela deserves a little more respect than that. She needs to be reimbursed at least $200"

"Clarence was terrific...service was on time"

"I do not understand why I had to wait at least 1 year to get a replacement part that was under warranty for 5 years. Instead I was forced to install new equipment or do without upstairs a/c for at least a year. Your men on both service and installation were very good. The Lennox/Pardee warrant was very bad."

"Prompt, concise, good value"

"The guys borrowed, without asking,my contractors ladder and left it outside. He was very upset."

"Tech was very professional & polite. He knew his job very well."

"Arrived promptly. Identified and resolved issue quickly. Very polite and gave helpful suggestions."

"Were very courteous & prompt in handling my water heater problem. (Issue appears to be a manufacturing problem---not instillation or service. )"

"Very polite and very knowledgeable"

"complete information about what was done"

"Professional & courteous"

"Service was very good but tech was also very late. Probably not his fault was Monday afternoon after a hot weekend. Probably a lot of emergency calls"

"The technician was prompt and solved the problem quickly."

"A/C problem was corrected. Everyone was professional, courteous, and accommodating. Love doing business with Pardee."

"Clarence was very clear on what was needed and provided a clear plan and timeline on the repair"

"Brad is very knowledgeable and has wonderful customer service skills! He always has a quick response!"

"On time Explained problem Fixed problem in timely manner"

"He was courteous and well informed."

"He was curtious and answered all my questions."

"Arrived on time and worked diligently to locate problem and kept me informed of progress"

"AC was out and the problem was solved in a short time after I asked for service."